Get the routing profile of the agent in Amazon Connect Agent Workspace - Agent Workspace

Get the routing profile of the agent in Amazon Connect Agent Workspace

Returns the routing profile of the agent currently logged in to Amazon Connect Agent Workspace. The routing profile contains the following fields:

  • channelConcurrencyMap: See agent.Get the limit of contacts for the agent in Amazon Connect Agent Workspace for more info.

  • defaultOutboundQueue: The default queue which should be associated with outbound contacts. See queues for details on properties.

  • name: The name of the routing profile.

  • queues: The queues contained in the routing profile. Each queue object has the following properties:

    • name: The name of the queue.

    • queueARN: The ARN of the queue.

    • queueId: Alias for queueARN.

  • routingProfileARN: The routing profile ARN.

  • routingProfileId: Alias for routingProfileARN.


async getRoutingProfile(): Promise<AgentRoutingProfile>

Permissions required:


User.Configuration.View