CreateAgentAlias 搭配 a AWS SDK 使用

建立客服人員別名。

    def create_agent_alias(self, name, agent_id):
        """
        Creates an alias of an agent that can be used to deploy the agent.

        :param name: The name of the alias.
        :param agent_id: The unique identifier of the agent.
        :return: Details about the alias that was created.
        """
        try:
            response = self.client.create_agent_alias(
                agentAliasName=name, agentId=agent_id
            )
            agent_alias = response["agentAlias"]
        except ClientError as e:
            logger.error(f"Couldn't create agent alias. {e}")
            raise
        else:
            return agent_alias