文件 AWS 開發套件範例 GitHub 儲存庫中有更多可用的 [AWS SDK 範例](https://github.com/awsdocs/aws-doc-sdk-examples)。
本文為英文版的機器翻譯版本，如內容有任何歧義或不一致之處，概以英文版為準。
# 支援 使用 AWS SDKs的基本範例
下列程式碼範例示範如何 AWS 支援 搭配 AWS SDKs 使用 的基本概念。
**Contents**
+ [您好 支援](support_example_support_Hello_section.md)
+ [了解基本概念](support_example_support_Scenario_GetStartedSupportCases_section.md)
+ [動作](support_code_examples_actions.md)
+ [`AddAttachmentsToSet`](support_example_support_AddAttachmentsToSet_section.md)
+ [`AddCommunicationToCase`](support_example_support_AddCommunicationToCase_section.md)
+ [`CreateCase`](support_example_support_CreateCase_section.md)
+ [`DescribeAttachment`](support_example_support_DescribeAttachment_section.md)
+ [`DescribeCases`](support_example_support_DescribeCases_section.md)
+ [`DescribeCommunications`](support_example_support_DescribeCommunications_section.md)
+ [`DescribeServices`](support_example_support_DescribeServices_section.md)
+ [`DescribeSeverityLevels`](support_example_support_DescribeSeverityLevels_section.md)
+ [`DescribeTrustedAdvisorCheckRefreshStatuses`](support_example_support_DescribeTrustedAdvisorCheckRefreshStatuses_section.md)
+ [`DescribeTrustedAdvisorCheckResult`](support_example_support_DescribeTrustedAdvisorCheckResult_section.md)
+ [`DescribeTrustedAdvisorCheckSummaries`](support_example_support_DescribeTrustedAdvisorCheckSummaries_section.md)
+ [`DescribeTrustedAdvisorChecks`](support_example_support_DescribeTrustedAdvisorChecks_section.md)
+ [`RefreshTrustedAdvisorCheck`](support_example_support_RefreshTrustedAdvisorCheck_section.md)
+ [`ResolveCase`](support_example_support_ResolveCase_section.md)
# 您好 支援
下列程式碼範例示範如何開始使用 支援。
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
```
using Amazon.AWSSupport;
using Microsoft.Extensions.DependencyInjection;
using Microsoft.Extensions.Hosting;
public static class HelloSupport
{
static async Task Main(string[] args)
{
// Use the AWS .NET Core Setup package to set up dependency injection for the AWS Support service.
// Use your AWS profile name, or leave it blank to use the default profile.
// You must have one of the following AWS Support plans: Business, Enterprise On-Ramp, or Enterprise. Otherwise, an exception will be thrown.
using var host = Host.CreateDefaultBuilder(args)
.ConfigureServices((_, services) =>
services.AddAWSService()
).Build();
// Now the client is available for injection.
var supportClient = host.Services.GetRequiredService();
// You can use await and any of the async methods to get a response.
var response = await supportClient.DescribeServicesAsync();
Console.WriteLine($"\tHello AWS Support! There are {response.Services.Count} services available.");
}
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 .NET 的 AWS SDK API 參考》*中的 [DescribeServices](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeServices)。
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
```
import software.amazon.awssdk.regions.Region;
import software.amazon.awssdk.services.support.SupportClient;
import software.amazon.awssdk.services.support.model.Category;
import software.amazon.awssdk.services.support.model.DescribeServicesRequest;
import software.amazon.awssdk.services.support.model.DescribeServicesResponse;
import software.amazon.awssdk.services.support.model.Service;
import software.amazon.awssdk.services.support.model.SupportException;
import java.util.ArrayList;
import java.util.List;
/**
* Before running this Java (v2) code example, set up your development
* environment, including your credentials.
*
* For more information, see the following documentation topic:
*
* https://docs.aws.amazon.com/sdk-for-java/latest/developer-guide/get-started.html
*
* In addition, you must have the AWS Business Support Plan to use the AWS
* Support Java API. For more information, see:
*
* https://aws.amazon.com/premiumsupport/plans/
*
* This Java example performs the following task:
*
* 1. Gets and displays available services.
*
*
* NOTE: To see multiple operations, see SupportScenario.
*/
public class HelloSupport {
public static void main(String[] args) {
Region region = Region.US_WEST_2;
SupportClient supportClient = SupportClient.builder()
.region(region)
.build();
System.out.println("***** Step 1. Get and display available services.");
displayServices(supportClient);
}
// Return a List that contains a Service name and Category name.
public static void displayServices(SupportClient supportClient) {
try {
DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
.language("en")
.build();
DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
List services = response.services();
System.out.println("Get the first 10 services");
int index = 1;
for (Service service : services) {
if (index == 11)
break;
System.out.println("The Service name is: " + service.name());
// Display the Categories for this service.
List categories = service.categories();
for (Category cat : categories) {
System.out.println("The category name is: " + cat.name());
}
index++;
}
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
}
```
+ 如需 API 詳細資訊，請參閱《AWS SDK for Java 2.x API 參考》**中的 [DescribeServices](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeServices)。
------
#### [ JavaScript ]
**適用於 JavaScript (v3) 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples)中設定和執行。
呼叫 `main()` 來執行這個範例。
```
import {
DescribeServicesCommand,
SupportClient,
} from "@aws-sdk/client-support";
// Change the value of 'region' to your preferred AWS Region.
const client = new SupportClient({ region: "us-east-1" });
const getServiceCount = async () => {
try {
const { services } = await client.send(new DescribeServicesCommand({}));
return services.length;
} catch (err) {
if (err.name === "SubscriptionRequiredException") {
throw new Error(
"You must be subscribed to the AWS Support plan to use this feature.",
);
}
throw err;
}
};
export const main = async () => {
try {
const count = await getServiceCount();
console.log(`Hello, AWS Support! There are ${count} services available.`);
} catch (err) {
console.error("Failed to get service count: ", err.message);
}
};
```
+ 如需 API 詳細資訊，請參閱*《適用於 JavaScript 的 AWS SDK API 參考》*中的 [DescribeServices](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeServicesCommand)。
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
/**
Before running this Kotlin code example, set up your development environment,
including your credentials.
For more information, see the following documentation topic:
https://docs.aws.amazon.com/sdk-for-kotlin/latest/developer-guide/setup.html
In addition, you must have the AWS Business Support Plan to use the AWS Support Java API. For more information, see:
https://aws.amazon.com/premiumsupport/plans/
This Kotlin example performs the following task:
1. Gets and displays available services.
*/
suspend fun main() {
displaySomeServices()
}
// Return a List that contains a Service name and Category name.
suspend fun displaySomeServices() {
val servicesRequest =
DescribeServicesRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeServices(servicesRequest)
println("Get the first 10 services")
var index = 1
response.services?.forEach { service ->
if (index == 11) {
return@forEach
}
println("The Service name is: " + service.name)
// Get the categories for this service.
service.categories?.forEach { cat ->
println("The category name is ${cat.name}")
index++
}
}
}
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 Kotlin 的AWS SDK API 參考》*中的 [DescribeServices](https://sdk.amazonaws.com/kotlin/api/latest/index.html)。
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
```
import logging
import boto3
from botocore.exceptions import ClientError
logger = logging.getLogger(__name__)
def hello_support(support_client):
"""
Use the AWS SDK for Python (Boto3) to create an AWS Support client and count
the available services in your account.
This example uses the default settings specified in your shared credentials
and config files.
:param support_client: A Boto3 Support Client object.
"""
try:
print("Hello, AWS Support! Let's count the available Support services:")
response = support_client.describe_services()
print(f"There are {len(response['services'])} services available.")
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't count services. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
if __name__ == "__main__":
hello_support(boto3.client("support"))
```
+ 如需 API 詳細資訊，請參閱《*適用於 Python (Boto3) 的AWS SDK API 參考*》中的 [DescribeServices](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeServices)。
------
# 支援 使用 AWS SDK 了解 的基本概念
下列程式碼範例示範如何：
+ 取得並顯示案例可用的服務和嚴重性層級。
+ 根據選取的服務、類別和嚴重性層級建立支援案例。
+ 取得並顯示當天開啟的案例清單。
+ 將附件集和通訊新增至新案例。
+ 描述案例的新附件和通訊。
+ 解決案例。
+ 取得並顯示當天已解決的案例清單。
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
在命令提示中執行互動式案例。
```
///
/// Hello AWS Support example.
///
public static class SupportCaseScenario
{
/*
Before running this .NET code example, set up your development environment, including your credentials.
To use the AWS Support API, you must have one of the following AWS Support plans: Business, Enterprise On-Ramp, or Enterprise.
This .NET example performs the following tasks:
1. Get and display services. Select a service from the list.
2. Select a category from the selected service.
3. Get and display severity levels and select a severity level from the list.
4. Create a support case using the selected service, category, and severity level.
5. Get and display a list of open support cases for the current day.
6. Create an attachment set with a sample text file to add to the case.
7. Add a communication with the attachment to the support case.
8. List the communications of the support case.
9. Describe the attachment set.
10. Resolve the support case.
11. Get a list of resolved cases for the current day.
*/
private static SupportWrapper _supportWrapper = null!;
static async Task Main(string[] args)
{
// Set up dependency injection for the AWS Support service.
// Use your AWS profile name, or leave it blank to use the default profile.
using var host = Host.CreateDefaultBuilder(args)
.ConfigureLogging(logging =>
logging.AddFilter("System", LogLevel.Debug)
.AddFilter("Microsoft", LogLevel.Information)
.AddFilter("Microsoft", LogLevel.Trace))
.ConfigureServices((_, services) =>
services.AddAWSService(new AWSOptions() { Profile = "default" })
.AddTransient()
)
.Build();
var logger = LoggerFactory.Create(builder =>
{
builder.AddConsole();
}).CreateLogger(typeof(SupportCaseScenario));
_supportWrapper = host.Services.GetRequiredService();
Console.WriteLine(new string('-', 80));
Console.WriteLine("Welcome to the AWS Support case example scenario.");
Console.WriteLine(new string('-', 80));
try
{
var apiSupported = await _supportWrapper.VerifySubscription();
if (!apiSupported)
{
logger.LogError("You must have a Business, Enterprise On-Ramp, or Enterprise Support " +
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these examples.");
return;
}
var service = await DisplayAndSelectServices();
var category = DisplayAndSelectCategories(service);
var severityLevel = await DisplayAndSelectSeverity();
var caseId = await CreateSupportCase(service, category, severityLevel);
await DescribeTodayOpenCases();
var attachmentSetId = await CreateAttachmentSet();
await AddCommunicationToCase(attachmentSetId, caseId);
var attachmentId = await ListCommunicationsForCase(caseId);
await DescribeCaseAttachment(attachmentId);
await ResolveCase(caseId);
await DescribeTodayResolvedCases();
Console.WriteLine(new string('-', 80));
Console.WriteLine("AWS Support case example scenario complete.");
Console.WriteLine(new string('-', 80));
}
catch (Exception ex)
{
logger.LogError(ex, "There was a problem executing the scenario.");
}
}
///
/// List some available services from AWS Support, and select a service for the example.
///
/// The selected service.
private static async Task DisplayAndSelectServices()
{
Console.WriteLine(new string('-', 80));
var services = await _supportWrapper.DescribeServices();
Console.WriteLine($"AWS Support client returned {services.Count} services.");
Console.WriteLine($"1. Displaying first 10 services:");
for (int i = 0; i < 10 && i < services.Count; i++)
{
Console.WriteLine($"\t{i + 1}. {services[i].Name}");
}
var choiceNumber = 0;
while (choiceNumber < 1 || choiceNumber > services.Count)
{
Console.WriteLine(
"Select an example support service by entering a number from the preceding list:");
var choice = Console.ReadLine();
Int32.TryParse(choice, out choiceNumber);
}
Console.WriteLine(new string('-', 80));
return services[choiceNumber - 1];
}
///
/// List the available categories for a service and select a category for the example.
///
/// Service to use for displaying categories.
/// The selected category.
private static Category DisplayAndSelectCategories(Service service)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"2. Available support categories for Service \"{service.Name}\":");
for (int i = 0; i < service.Categories.Count; i++)
{
Console.WriteLine($"\t{i + 1}. {service.Categories[i].Name}");
}
var choiceNumber = 0;
while (choiceNumber < 1 || choiceNumber > service.Categories.Count)
{
Console.WriteLine(
"Select an example support category by entering a number from the preceding list:");
var choice = Console.ReadLine();
Int32.TryParse(choice, out choiceNumber);
}
Console.WriteLine(new string('-', 80));
return service.Categories[choiceNumber - 1];
}
///
/// List available severity levels from AWS Support, and select a level for the example.
///
/// The selected severity level.
private static async Task DisplayAndSelectSeverity()
{
Console.WriteLine(new string('-', 80));
var severityLevels = await _supportWrapper.DescribeSeverityLevels();
Console.WriteLine($"3. Get and display available severity levels:");
for (int i = 0; i < 10 && i < severityLevels.Count; i++)
{
Console.WriteLine($"\t{i + 1}. {severityLevels[i].Name}");
}
var choiceNumber = 0;
while (choiceNumber < 1 || choiceNumber > severityLevels.Count)
{
Console.WriteLine(
"Select an example severity level by entering a number from the preceding list:");
var choice = Console.ReadLine();
Int32.TryParse(choice, out choiceNumber);
}
Console.WriteLine(new string('-', 80));
return severityLevels[choiceNumber - 1];
}
///
/// Create an example support case.
///
/// Service to use for the new case.
/// Category to use for the new case.
/// Severity to use for the new case.
/// The caseId of the new support case.
private static async Task CreateSupportCase(Service service,
Category category, SeverityLevel severity)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"4. Create an example support case" +
$" with the following settings:" +
$" \n\tService: {service.Name}, Category: {category.Name} " +
$"and Severity Level: {severity.Name}.");
var caseId = await _supportWrapper.CreateCase(service.Code, category.Code, severity.Code,
"Example case for testing, ignore.", "This is my example support case.");
Console.WriteLine($"\tNew case created with ID {caseId}");
Console.WriteLine(new string('-', 80));
return caseId;
}
///
/// List open cases for the current day.
///
/// Async task.
private static async Task DescribeTodayOpenCases()
{
Console.WriteLine($"5. List the open support cases for the current day.");
// Describe the cases. If it is empty, try again and allow time for the new case to appear.
List currentOpenCases = null!;
while (currentOpenCases == null || currentOpenCases.Count == 0)
{
Thread.Sleep(1000);
currentOpenCases = await _supportWrapper.DescribeCases(
new List(),
null,
false,
false,
DateTime.UtcNow.Date,
DateTime.UtcNow);
}
foreach (var openCase in currentOpenCases)
{
Console.WriteLine($"\tCase: {openCase.CaseId} created {openCase.TimeCreated}");
}
Console.WriteLine(new string('-', 80));
}
///
/// Create an attachment set for a support case.
///
/// The attachment set id.
private static async Task CreateAttachmentSet()
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"6. Create an attachment set for a support case.");
var fileName = "example_attachment.txt";
// Create the file if it does not already exist.
if (!File.Exists(fileName))
{
await using StreamWriter sw = File.CreateText(fileName);
await sw.WriteLineAsync(
"This is a sample file for attachment to a support case.");
}
await using var ms = new MemoryStream(await File.ReadAllBytesAsync(fileName));
var attachmentSetId = await _supportWrapper.AddAttachmentToSet(
ms,
fileName);
Console.WriteLine($"\tNew attachment set created with id: \n\t{attachmentSetId.Substring(0, 65)}...");
Console.WriteLine(new string('-', 80));
return attachmentSetId;
}
///
/// Add an attachment set and communication to a case.
///
/// Id of the attachment set.
/// Id of the case to receive the attachment set.
/// Async task.
private static async Task AddCommunicationToCase(string attachmentSetId, string caseId)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"7. Add attachment set and communication to {caseId}.");
await _supportWrapper.AddCommunicationToCase(
caseId,
"This is an example communication added to a support case.",
attachmentSetId);
Console.WriteLine($"\tNew attachment set and communication added to {caseId}");
Console.WriteLine(new string('-', 80));
}
///
/// List the communications for a case.
///
/// Id of the case to describe.
/// An attachment id.
private static async Task ListCommunicationsForCase(string caseId)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"8. List communications for case {caseId}.");
var communications = await _supportWrapper.DescribeCommunications(caseId);
var attachmentId = "";
foreach (var communication in communications)
{
Console.WriteLine(
$"\tCommunication created on: {communication.TimeCreated} has {communication.AttachmentSet.Count} attachments.");
if (communication.AttachmentSet.Any())
{
attachmentId = communication.AttachmentSet.First().AttachmentId;
}
}
Console.WriteLine(new string('-', 80));
return attachmentId;
}
///
/// Describe an attachment by id.
///
/// Id of the attachment to describe.
/// Async task.
private static async Task DescribeCaseAttachment(string attachmentId)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"9. Describe the attachment set.");
var attachment = await _supportWrapper.DescribeAttachment(attachmentId);
var data = Encoding.ASCII.GetString(attachment.Data.ToArray());
Console.WriteLine($"\tAttachment includes {attachment.FileName} with data: \n\t{data}");
Console.WriteLine(new string('-', 80));
}
///
/// Resolve the support case.
///
/// Id of the case to resolve.
/// Async task.
private static async Task ResolveCase(string caseId)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"10. Resolve case {caseId}.");
var status = await _supportWrapper.ResolveCase(caseId);
Console.WriteLine($"\tCase {caseId} has final status {status}");
Console.WriteLine(new string('-', 80));
}
///
/// List resolved cases for the current day.
///
/// Async Task.
private static async Task DescribeTodayResolvedCases()
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"11. List the resolved support cases for the current day.");
var currentCases = await _supportWrapper.DescribeCases(
new List(),
null,
false,
true,
DateTime.UtcNow.Date,
DateTime.UtcNow);
foreach (var currentCase in currentCases)
{
if (currentCase.Status == "resolved")
{
Console.WriteLine(
$"\tCase: {currentCase.CaseId}: status {currentCase.Status}");
}
}
Console.WriteLine(new string('-', 80));
}
}
```
案例用於 支援 動作的包裝函式方法。
```
///
/// Wrapper methods to use AWS Support for working with support cases.
///
public class SupportWrapper
{
private readonly IAmazonAWSSupport _amazonSupport;
public SupportWrapper(IAmazonAWSSupport amazonSupport)
{
_amazonSupport = amazonSupport;
}
///
/// Get the descriptions of AWS services.
///
/// Optional language for services.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// The list of AWS service descriptions.
public async Task> DescribeServices(string language = "en")
{
var response = await _amazonSupport.DescribeServicesAsync(
new DescribeServicesRequest()
{
Language = language
});
return response.Services;
}
///
/// Get the descriptions of support severity levels.
///
/// Optional language for severity levels.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// The list of support severity levels.
public async Task> DescribeSeverityLevels(string language = "en")
{
var response = await _amazonSupport.DescribeSeverityLevelsAsync(
new DescribeSeverityLevelsRequest()
{
Language = language
});
return response.SeverityLevels;
}
///
/// Create a new support case.
///
/// Service code for the new case.
/// Category for the new case.
/// Severity code for the new case.
/// Subject of the new case.
/// Body text of the new case.
/// Optional language support for your case.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// Optional Id for an attachment set for the new case.
/// Optional issue type for the new case. Options are "customer-service" or "technical".
/// The caseId of the new support case.
public async Task CreateCase(string serviceCode, string categoryCode, string severityCode, string subject,
string body, string language = "en", string? attachmentSetId = null, string issueType = "customer-service")
{
var response = await _amazonSupport.CreateCaseAsync(
new CreateCaseRequest()
{
ServiceCode = serviceCode,
CategoryCode = categoryCode,
SeverityCode = severityCode,
Subject = subject,
Language = language,
AttachmentSetId = attachmentSetId,
IssueType = issueType,
CommunicationBody = body
});
return response.CaseId;
}
///
/// Add an attachment to a set, or create a new attachment set if one does not exist.
///
/// The data for the attachment.
/// The file name for the attachment.
/// Optional setId for the attachment. Creates a new attachment set if empty.
/// The setId of the attachment.
public async Task AddAttachmentToSet(MemoryStream data, string fileName, string? attachmentSetId = null)
{
var response = await _amazonSupport.AddAttachmentsToSetAsync(
new AddAttachmentsToSetRequest
{
AttachmentSetId = attachmentSetId,
Attachments = new List
{
new Attachment
{
Data = data,
FileName = fileName
}
}
});
return response.AttachmentSetId;
}
///
/// Get description of a specific attachment.
///
/// Id of the attachment, usually fetched by describing the communications of a case.
/// The attachment object.
public async Task DescribeAttachment(string attachmentId)
{
var response = await _amazonSupport.DescribeAttachmentAsync(
new DescribeAttachmentRequest()
{
AttachmentId = attachmentId
});
return response.Attachment;
}
///
/// Add communication to a case, including optional attachment set ID and CC email addresses.
///
/// Id for the support case.
/// Body text of the communication.
/// Optional Id for an attachment set.
/// Optional list of CC email addresses.
/// True if successful.
public async Task AddCommunicationToCase(string caseId, string body,
string? attachmentSetId = null, List? ccEmailAddresses = null)
{
var response = await _amazonSupport.AddCommunicationToCaseAsync(
new AddCommunicationToCaseRequest()
{
CaseId = caseId,
CommunicationBody = body,
AttachmentSetId = attachmentSetId,
CcEmailAddresses = ccEmailAddresses
});
return response.Result;
}
///
/// Describe the communications for a case, optionally with a date filter.
///
/// The ID of the support case.
/// The optional start date for a filtered search.
/// The optional end date for a filtered search.
/// The list of communications for the case.
public async Task> DescribeCommunications(string caseId, DateTime? afterTime = null, DateTime? beforeTime = null)
{
var results = new List();
var paginateCommunications = _amazonSupport.Paginators.DescribeCommunications(
new DescribeCommunicationsRequest()
{
CaseId = caseId,
AfterTime = afterTime?.ToString("s"),
BeforeTime = beforeTime?.ToString("s")
});
// Get the entire list using the paginator.
await foreach (var communications in paginateCommunications.Communications)
{
results.Add(communications);
}
return results;
}
///
/// Get case details for a list of case ids, optionally with date filters.
///
/// The list of case IDs.
/// Optional display ID.
/// True to include communication. Defaults to true.
/// True to include resolved cases. Defaults to false.
/// The optional start date for a filtered search.
/// The optional end date for a filtered search.
/// Optional language support for your case.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// A list of CaseDetails.
public async Task> DescribeCases(List caseIds, string? displayId = null, bool includeCommunication = true,
bool includeResolvedCases = false, DateTime? afterTime = null, DateTime? beforeTime = null,
string language = "en")
{
var results = new List();
var paginateCases = _amazonSupport.Paginators.DescribeCases(
new DescribeCasesRequest()
{
CaseIdList = caseIds,
DisplayId = displayId,
IncludeCommunications = includeCommunication,
IncludeResolvedCases = includeResolvedCases,
AfterTime = afterTime?.ToString("s"),
BeforeTime = beforeTime?.ToString("s"),
Language = language
});
// Get the entire list using the paginator.
await foreach (var cases in paginateCases.Cases)
{
results.Add(cases);
}
return results;
}
///
/// Resolve a support case by caseId.
///
/// Id for the support case.
/// The final status of the case after resolving.
public async Task ResolveCase(string caseId)
{
var response = await _amazonSupport.ResolveCaseAsync(
new ResolveCaseRequest()
{
CaseId = caseId
});
return response.FinalCaseStatus;
}
///
/// Verify the support level for AWS Support API access.
///
/// True if the subscription level supports API access.
public async Task VerifySubscription()
{
try
{
var response = await _amazonSupport.DescribeServicesAsync(
new DescribeServicesRequest()
{
Language = "en"
});
return response.HttpStatusCode == HttpStatusCode.OK;
}
catch (Amazon.AWSSupport.AmazonAWSSupportException ex)
{
if (ex.ErrorCode == "SubscriptionRequiredException")
{
return false;
}
else throw;
}
}
}
```
+ 如需 API 詳細資訊，請參閱 *適用於 .NET 的 AWS SDK API Reference* (《 API 參考》) 中的下列主題。
+ [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/AddAttachmentsToSet)
+ [AddCommunicationToCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/AddCommunicationToCase)
+ [CreateCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/CreateCase)
+ [DescribeAttachment](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeAttachment)
+ [DescribeCases](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeCases)
+ [DescribeCommunications](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeCommunications)
+ [DescribeServices](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeServices)
+ [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeSeverityLevels)
+ [ResolveCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/ResolveCase)
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
執行各種 支援 操作。
```
import software.amazon.awssdk.core.SdkBytes;
import software.amazon.awssdk.regions.Region;
import software.amazon.awssdk.services.support.SupportClient;
import software.amazon.awssdk.services.support.model.AddAttachmentsToSetResponse;
import software.amazon.awssdk.services.support.model.AddCommunicationToCaseRequest;
import software.amazon.awssdk.services.support.model.AddCommunicationToCaseResponse;
import software.amazon.awssdk.services.support.model.Attachment;
import software.amazon.awssdk.services.support.model.AttachmentDetails;
import software.amazon.awssdk.services.support.model.CaseDetails;
import software.amazon.awssdk.services.support.model.Category;
import software.amazon.awssdk.services.support.model.Communication;
import software.amazon.awssdk.services.support.model.CreateCaseRequest;
import software.amazon.awssdk.services.support.model.CreateCaseResponse;
import software.amazon.awssdk.services.support.model.DescribeAttachmentRequest;
import software.amazon.awssdk.services.support.model.DescribeAttachmentResponse;
import software.amazon.awssdk.services.support.model.DescribeCasesRequest;
import software.amazon.awssdk.services.support.model.DescribeCasesResponse;
import software.amazon.awssdk.services.support.model.DescribeCommunicationsRequest;
import software.amazon.awssdk.services.support.model.DescribeCommunicationsResponse;
import software.amazon.awssdk.services.support.model.DescribeServicesRequest;
import software.amazon.awssdk.services.support.model.DescribeServicesResponse;
import software.amazon.awssdk.services.support.model.DescribeSeverityLevelsRequest;
import software.amazon.awssdk.services.support.model.DescribeSeverityLevelsResponse;
import software.amazon.awssdk.services.support.model.ResolveCaseRequest;
import software.amazon.awssdk.services.support.model.ResolveCaseResponse;
import software.amazon.awssdk.services.support.model.Service;
import software.amazon.awssdk.services.support.model.SeverityLevel;
import software.amazon.awssdk.services.support.model.SupportException;
import software.amazon.awssdk.services.support.model.AddAttachmentsToSetRequest;
import java.io.File;
import java.io.FileInputStream;
import java.io.FileNotFoundException;
import java.io.InputStream;
import java.time.Instant;
import java.time.temporal.ChronoUnit;
import java.util.ArrayList;
import java.util.List;
/**
* Before running this Java (v2) code example, set up your development
* environment, including your credentials.
*
* For more information, see the following documentation topic:
*
* https://docs.aws.amazon.com/sdk-for-java/latest/developer-guide/get-started.html
*
* In addition, you must have the AWS Business Support Plan to use the AWS
* Support Java API. For more information, see:
*
* https://aws.amazon.com/premiumsupport/plans/
*
* This Java example performs the following tasks:
*
* 1. Gets and displays available services.
* 2. Gets and displays severity levels.
* 3. Creates a support case by using the selected service, category, and
* severity level.
* 4. Gets a list of open cases for the current day.
* 5. Creates an attachment set with a generated file.
* 6. Adds a communication with the attachment to the support case.
* 7. Lists the communications of the support case.
* 8. Describes the attachment set included with the communication.
* 9. Resolves the support case.
* 10. Gets a list of resolved cases for the current day.
*/
public class SupportScenario {
public static final String DASHES = new String(new char[80]).replace("\0", "-");
public static void main(String[] args) {
final String usage = """
Usage:
Where:
fileAttachment - The file can be a simple saved .txt file to use as an email attachment.\s
""";
// if (args.length != 1) {
// System.out.println(usage);
// System.exit(1);
// }
String fileAttachment = "C:\\AWS\\test.txt" ; //args[0];
Region region = Region.US_WEST_2;
SupportClient supportClient = SupportClient.builder()
.region(region)
.build();
System.out.println(DASHES);
System.out.println("***** Welcome to the AWS Support case example scenario.");
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("1. Get and display available services.");
List sevCatList = displayServices(supportClient);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("2. Get and display Support severity levels.");
String sevLevel = displaySevLevels(supportClient);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("3. Create a support case using the selected service, category, and severity level.");
String caseId = createSupportCase(supportClient, sevCatList, sevLevel);
if (caseId.compareTo("") == 0) {
System.out.println("A support case was not successfully created!");
System.exit(1);
} else
System.out.println("Support case " + caseId + " was successfully created!");
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("4. Get open support cases.");
getOpenCase(supportClient);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("5. Create an attachment set with a generated file to add to the case.");
String attachmentSetId = addAttachment(supportClient, fileAttachment);
System.out.println("The Attachment Set id value is" + attachmentSetId);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("6. Add communication with the attachment to the support case.");
addAttachSupportCase(supportClient, caseId, attachmentSetId);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("7. List the communications of the support case.");
String attachId = listCommunications(supportClient, caseId);
System.out.println("The Attachment id value is" + attachId);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("8. Describe the attachment set included with the communication.");
describeAttachment(supportClient, attachId);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("9. Resolve the support case.");
resolveSupportCase(supportClient, caseId);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("10. Get a list of resolved cases for the current day.");
getResolvedCase(supportClient);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("***** This Scenario has successfully completed");
System.out.println(DASHES);
}
public static void getResolvedCase(SupportClient supportClient) {
try {
// Specify the start and end time.
Instant now = Instant.now();
java.time.LocalDate.now();
Instant yesterday = now.minus(1, ChronoUnit.DAYS);
DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
.maxResults(30)
.afterTime(yesterday.toString())
.beforeTime(now.toString())
.includeResolvedCases(true)
.build();
DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
List cases = response.cases();
for (CaseDetails sinCase : cases) {
if (sinCase.status().compareTo("resolved") == 0)
System.out.println("The case status is " + sinCase.status());
}
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
public static void resolveSupportCase(SupportClient supportClient, String caseId) {
try {
ResolveCaseRequest caseRequest = ResolveCaseRequest.builder()
.caseId(caseId)
.build();
ResolveCaseResponse response = supportClient.resolveCase(caseRequest);
System.out.println("The status of case " + caseId + " is " + response.finalCaseStatus());
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
public static void describeAttachment(SupportClient supportClient, String attachId) {
try {
DescribeAttachmentRequest attachmentRequest = DescribeAttachmentRequest.builder()
.attachmentId(attachId)
.build();
DescribeAttachmentResponse response = supportClient.describeAttachment(attachmentRequest);
System.out.println("The name of the file is " + response.attachment().fileName());
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
public static String listCommunications(SupportClient supportClient, String caseId) {
try {
String attachId = null;
DescribeCommunicationsRequest communicationsRequest = DescribeCommunicationsRequest.builder()
.caseId(caseId)
.maxResults(10)
.build();
DescribeCommunicationsResponse response = supportClient.describeCommunications(communicationsRequest);
List communications = response.communications();
for (Communication comm : communications) {
System.out.println("the body is: " + comm.body());
// Get the attachment id value.
List attachments = comm.attachmentSet();
for (AttachmentDetails detail : attachments) {
attachId = detail.attachmentId();
}
}
return attachId;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
public static void addAttachSupportCase(SupportClient supportClient, String caseId, String attachmentSetId) {
try {
AddCommunicationToCaseRequest caseRequest = AddCommunicationToCaseRequest.builder()
.caseId(caseId)
.attachmentSetId(attachmentSetId)
.communicationBody("Please refer to attachment for details.")
.build();
AddCommunicationToCaseResponse response = supportClient.addCommunicationToCase(caseRequest);
if (response.result())
System.out.println("You have successfully added a communication to an AWS Support case");
else
System.out.println("There was an error adding the communication to an AWS Support case");
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
public static String addAttachment(SupportClient supportClient, String fileAttachment) {
try {
File myFile = new File(fileAttachment);
InputStream sourceStream = new FileInputStream(myFile);
SdkBytes sourceBytes = SdkBytes.fromInputStream(sourceStream);
Attachment attachment = Attachment.builder()
.fileName(myFile.getName())
.data(sourceBytes)
.build();
AddAttachmentsToSetRequest setRequest = AddAttachmentsToSetRequest.builder()
.attachments(attachment)
.build();
AddAttachmentsToSetResponse response = supportClient.addAttachmentsToSet(setRequest);
return response.attachmentSetId();
} catch (SupportException | FileNotFoundException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
public static void getOpenCase(SupportClient supportClient) {
try {
// Specify the start and end time.
Instant now = Instant.now();
java.time.LocalDate.now();
Instant yesterday = now.minus(1, ChronoUnit.DAYS);
DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
.maxResults(20)
.afterTime(yesterday.toString())
.beforeTime(now.toString())
.build();
DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
List cases = response.cases();
for (CaseDetails sinCase : cases) {
System.out.println("The case status is " + sinCase.status());
System.out.println("The case Id is " + sinCase.caseId());
System.out.println("The case subject is " + sinCase.subject());
}
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
public static String createSupportCase(SupportClient supportClient, List sevCatList, String sevLevel) {
try {
String serviceCode = sevCatList.get(0);
String caseCat = sevCatList.get(1);
CreateCaseRequest caseRequest = CreateCaseRequest.builder()
.categoryCode(caseCat.toLowerCase())
.serviceCode(serviceCode.toLowerCase())
.severityCode(sevLevel.toLowerCase())
.communicationBody("Test issue with " + serviceCode.toLowerCase())
.subject("Test case, please ignore")
.language("en")
.issueType("technical")
.build();
CreateCaseResponse response = supportClient.createCase(caseRequest);
return response.caseId();
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
public static String displaySevLevels(SupportClient supportClient) {
try {
DescribeSeverityLevelsRequest severityLevelsRequest = DescribeSeverityLevelsRequest.builder()
.language("en")
.build();
DescribeSeverityLevelsResponse response = supportClient.describeSeverityLevels(severityLevelsRequest);
List severityLevels = response.severityLevels();
String levelName = null;
for (SeverityLevel sevLevel : severityLevels) {
System.out.println("The severity level name is: " + sevLevel.name());
if (sevLevel.name().compareTo("High") == 0)
levelName = sevLevel.name();
}
return levelName;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
// Return a List that contains a Service name and Category name.
public static List displayServices(SupportClient supportClient) {
try {
DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
.language("en")
.build();
DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
String serviceCode = null;
String catName = null;
List sevCatList = new ArrayList<>();
List services = response.services();
System.out.println("Get the first 10 services");
int index = 1;
for (Service service : services) {
if (index == 11)
break;
System.out.println("The Service name is: " + service.name());
if (service.name().compareTo("Account") == 0)
serviceCode = service.code();
// Get the Categories for this service.
List categories = service.categories();
for (Category cat : categories) {
System.out.println("The category name is: " + cat.name());
if (cat.name().compareTo("Security") == 0)
catName = cat.name();
}
index++;
}
// Push the two values to the list.
sevCatList.add(serviceCode);
sevCatList.add(catName);
return sevCatList;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return null;
}
}
```
+ 如需 API 詳細資訊，請參閱 *AWS SDK for Java 2.x API Reference* (《 API 參考》) 中的下列主題。
+ [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/AddAttachmentsToSet)
+ [AddCommunicationToCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/AddCommunicationToCase)
+ [CreateCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/CreateCase)
+ [DescribeAttachment](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeAttachment)
+ [DescribeCases](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeCases)
+ [DescribeCommunications](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeCommunications)
+ [DescribeServices](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeServices)
+ [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeSeverityLevels)
+ [ResolveCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/ResolveCase)
------
#### [ JavaScript ]
**適用於 JavaScript (v3) 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples)中設定和執行。
在終端中執行互動式案例。
```
import {
AddAttachmentsToSetCommand,
AddCommunicationToCaseCommand,
CreateCaseCommand,
DescribeAttachmentCommand,
DescribeCasesCommand,
DescribeCommunicationsCommand,
DescribeServicesCommand,
DescribeSeverityLevelsCommand,
ResolveCaseCommand,
SupportClient,
} from "@aws-sdk/client-support";
import * as inquirer from "@inquirer/prompts";
import { retry } from "@aws-doc-sdk-examples/lib/utils/util-timers.js";
const wrapText = (text, char = "=") => {
const rule = char.repeat(80);
return `${rule}\n ${text}\n${rule}\n`;
};
const client = new SupportClient({ region: "us-east-1" });
// Verify that the account has a Support plan.
export const verifyAccount = async () => {
const command = new DescribeServicesCommand({});
try {
await client.send(command);
} catch (err) {
if (err.name === "SubscriptionRequiredException") {
throw new Error(
"You must be subscribed to the AWS Support plan to use this feature.",
);
}
throw err;
}
};
/**
* Select a service from the list returned from DescribeServices.
*/
export const getService = async () => {
const { services } = await client.send(new DescribeServicesCommand({}));
const selectedService = await inquirer.select({
message:
"Select a service. Your support case will be created for this service. The list of services is truncated for readability.",
choices: services.slice(0, 10).map((s) => ({ name: s.name, value: s })),
});
return selectedService;
};
/**
* @param {{ categories: import('@aws-sdk/client-support').Category[]}} service
*/
export const getCategory = async (service) => {
const selectedCategory = await inquirer.select({
message: "Select a category.",
choices: service.categories.map((c) => ({ name: c.name, value: c })),
});
return selectedCategory;
};
// Get the available severity levels for the account.
export const getSeverityLevel = async () => {
const command = new DescribeSeverityLevelsCommand({});
const { severityLevels } = await client.send(command);
const selectedSeverityLevel = await inquirer.select({
message: "Select a severity level.",
choices: severityLevels.map((s) => ({ name: s.name, value: s })),
});
return selectedSeverityLevel;
};
/**
* Create a new support case
* @param {{
* selectedService: import('@aws-sdk/client-support').Service
* selectedCategory: import('@aws-sdk/client-support').Category
* selectedSeverityLevel: import('@aws-sdk/client-support').SeverityLevel
* }} selections
* @returns
*/
export const createCase = async ({
selectedService,
selectedCategory,
selectedSeverityLevel,
}) => {
const command = new CreateCaseCommand({
subject: "IGNORE: Test case",
communicationBody: "This is a test. Please ignore.",
serviceCode: selectedService.code,
categoryCode: selectedCategory.code,
severityCode: selectedSeverityLevel.code,
});
const { caseId } = await client.send(command);
return caseId;
};
// Get a list of open support cases created today.
export const getTodaysOpenCases = async () => {
const d = new Date();
const startOfToday = new Date(d.getFullYear(), d.getMonth(), d.getDate());
const command = new DescribeCasesCommand({
includeCommunications: false,
afterTime: startOfToday.toISOString(),
});
const { cases } = await client.send(command);
if (cases.length === 0) {
throw new Error(
"Unexpected number of cases. Expected more than 0 open cases.",
);
}
return cases;
};
// Create an attachment set.
export const createAttachmentSet = async () => {
const command = new AddAttachmentsToSetCommand({
attachments: [
{
fileName: "example.txt",
data: new TextEncoder().encode("some example text"),
},
],
});
const { attachmentSetId } = await client.send(command);
return attachmentSetId;
};
export const linkAttachmentSetToCase = async (attachmentSetId, caseId) => {
const command = new AddCommunicationToCaseCommand({
attachmentSetId,
caseId,
communicationBody: "Adding attachment set to case.",
});
await client.send(command);
};
// Get all communications for a support case.
export const getCommunications = async (caseId) => {
const command = new DescribeCommunicationsCommand({
caseId,
});
const { communications } = await client.send(command);
return communications;
};
/**
* @param {import('@aws-sdk/client-support').Communication[]} communications
*/
export const getFirstAttachment = (communications) => {
const firstCommWithAttachment = communications.find(
(c) => c.attachmentSet.length > 0,
);
return firstCommWithAttachment?.attachmentSet[0].attachmentId;
};
// Get an attachment.
export const getAttachment = async (attachmentId) => {
const command = new DescribeAttachmentCommand({
attachmentId,
});
const { attachment } = await client.send(command);
return attachment;
};
// Resolve the case matching the given case ID.
export const resolveCase = async (caseId) => {
const shouldResolve = await inquirer.confirm({
message: `Do you want to resolve ${caseId}?`,
});
if (shouldResolve) {
const command = new ResolveCaseCommand({
caseId: caseId,
});
await client.send(command);
return true;
}
return false;
};
/**
* Find a specific case in the list of provided cases by case ID.
* If the case is not found, and the results are paginated, continue
* paging through the results.
* @param {{
* caseId: string,
* cases: import('@aws-sdk/client-support').CaseDetails[]
* nextToken: string
* }} options
* @returns
*/
export const findCase = async ({ caseId, cases, nextToken }) => {
const foundCase = cases.find((c) => c.caseId === caseId);
if (foundCase) {
return foundCase;
}
if (nextToken) {
const response = await client.send(
new DescribeCasesCommand({
nextToken,
includeResolvedCases: true,
}),
);
return findCase({
caseId,
cases: response.cases,
nextToken: response.nextToken,
});
}
throw new Error(`${caseId} not found.`);
};
// Get all cases created today.
export const getTodaysResolvedCases = async (caseIdToWaitFor) => {
const d = new Date("2023-01-18");
const startOfToday = new Date(d.getFullYear(), d.getMonth(), d.getDate());
const command = new DescribeCasesCommand({
includeCommunications: false,
afterTime: startOfToday.toISOString(),
includeResolvedCases: true,
});
const { cases, nextToken } = await client.send(command);
await findCase({ cases, caseId: caseIdToWaitFor, nextToken });
return cases.filter((c) => c.status === "resolved");
};
const main = async () => {
let caseId;
try {
console.log(wrapText("Welcome to the AWS Support basic usage scenario."));
// Verify that the account is subscribed to support.
await verifyAccount();
// Provided a truncated list of services and prompt the user to select one.
const selectedService = await getService();
// Provided the categories for the selected service and prompt the user to select one.
const selectedCategory = await getCategory(selectedService);
// Provide the severity available severity levels for the account and prompt the user to select one.
const selectedSeverityLevel = await getSeverityLevel();
// Create a support case.
console.log("\nCreating a support case.");
caseId = await createCase({
selectedService,
selectedCategory,
selectedSeverityLevel,
});
console.log(`Support case created: ${caseId}`);
// Display a list of open support cases created today.
const todaysOpenCases = await retry(
{ intervalInMs: 1000, maxRetries: 15 },
getTodaysOpenCases,
);
console.log(
`\nOpen support cases created today: ${todaysOpenCases.length}`,
);
console.log(todaysOpenCases.map((c) => `${c.caseId}`).join("\n"));
// Create an attachment set.
console.log("\nCreating an attachment set.");
const attachmentSetId = await createAttachmentSet();
console.log(`Attachment set created: ${attachmentSetId}`);
// Add the attachment set to the support case.
console.log(`\nAdding attachment set to ${caseId}`);
await linkAttachmentSetToCase(attachmentSetId, caseId);
console.log(`Attachment set added to ${caseId}`);
// List the communications for a support case.
console.log(`\nListing communications for ${caseId}`);
const communications = await getCommunications(caseId);
console.log(
communications
.map(
(c) =>
`Communication created on ${c.timeCreated}. Has ${c.attachmentSet.length} attachments.`,
)
.join("\n"),
);
// Describe the first attachment.
console.log(`\nDescribing attachment ${attachmentSetId}`);
const attachmentId = getFirstAttachment(communications);
const attachment = await getAttachment(attachmentId);
console.log(
`Attachment is the file '${
attachment.fileName
}' with data: \n${new TextDecoder().decode(attachment.data)}`,
);
// Confirm that the support case should be resolved.
const isResolved = await resolveCase(caseId);
if (isResolved) {
// List the resolved cases and include the one previously created.
// Resolved cases can take a while to appear.
console.log(
"\nWaiting for case status to be marked as resolved. This can take some time.",
);
const resolvedCases = await retry(
{ intervalInMs: 20000, maxRetries: 15 },
() => getTodaysResolvedCases(caseId),
);
console.log("Resolved cases:");
console.log(resolvedCases.map((c) => c.caseId).join("\n"));
}
} catch (err) {
console.error(err);
}
};
```
+ 如需 API 詳細資訊，請參閱 *適用於 JavaScript 的 AWS SDK API Reference* (《 API 參考》) 中的下列主題。
+ [AddAttachmentsToSet](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/AddAttachmentsToSetCommand)
+ [AddCommunicationToCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/AddCommunicationToCaseCommand)
+ [CreateCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/CreateCaseCommand)
+ [DescribeAttachment](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeAttachmentCommand)
+ [DescribeCases](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeCasesCommand)
+ [DescribeCommunications](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeCommunicationsCommand)
+ [DescribeServices](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeServicesCommand)
+ [DescribeSeverityLevels](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeSeverityLevelsCommand)
+ [ResolveCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/ResolveCaseCommand)
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
/**
Before running this Kotlin code example, set up your development environment,
including your credentials.
For more information, see the following documentation topic:
https://docs.aws.amazon.com/sdk-for-kotlin/latest/developer-guide/setup.html
In addition, you must have the AWS Business Support Plan to use the AWS Support Java API. For more information, see:
https://aws.amazon.com/premiumsupport/plans/
This Kotlin example performs the following tasks:
1. Gets and displays available services.
2. Gets and displays severity levels.
3. Creates a support case by using the selected service, category, and severity level.
4. Gets a list of open cases for the current day.
5. Creates an attachment set with a generated file.
6. Adds a communication with the attachment to the support case.
7. Lists the communications of the support case.
8. Describes the attachment set included with the communication.
9. Resolves the support case.
10. Gets a list of resolved cases for the current day.
*/
suspend fun main(args: Array) {
val usage = """
Usage:
Where:
fileAttachment - The file can be a simple saved .txt file to use as an email attachment.
"""
if (args.size != 1) {
println(usage)
exitProcess(0)
}
val fileAttachment = args[0]
println("***** Welcome to the AWS Support case example scenario.")
println("***** Step 1. Get and display available services.")
val sevCatList = displayServices()
println("***** Step 2. Get and display Support severity levels.")
val sevLevel = displaySevLevels()
println("***** Step 3. Create a support case using the selected service, category, and severity level.")
val caseIdVal = createSupportCase(sevCatList, sevLevel)
if (caseIdVal != null) {
println("Support case $caseIdVal was successfully created!")
} else {
println("A support case was not successfully created!")
exitProcess(1)
}
println("***** Step 4. Get open support cases.")
getOpenCase()
println("***** Step 5. Create an attachment set with a generated file to add to the case.")
val attachmentSetId = addAttachment(fileAttachment)
println("The Attachment Set id value is $attachmentSetId")
println("***** Step 6. Add communication with the attachment to the support case.")
addAttachSupportCase(caseIdVal, attachmentSetId)
println("***** Step 7. List the communications of the support case.")
val attachId = listCommunications(caseIdVal)
println("The Attachment id value is $attachId")
println("***** Step 8. Describe the attachment set included with the communication.")
describeAttachment(attachId)
println("***** Step 9. Resolve the support case.")
resolveSupportCase(caseIdVal)
println("***** Step 10. Get a list of resolved cases for the current day.")
getResolvedCase()
println("***** This Scenario has successfully completed")
}
suspend fun getResolvedCase() {
// Specify the start and end time.
val now = Instant.now()
LocalDate.now()
val yesterday = now.minus(1, ChronoUnit.DAYS)
val describeCasesRequest =
DescribeCasesRequest {
maxResults = 30
afterTime = yesterday.toString()
beforeTime = now.toString()
includeResolvedCases = true
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCases(describeCasesRequest)
response.cases?.forEach { sinCase ->
println("The case status is ${sinCase.status}")
println("The case Id is ${sinCase.caseId}")
println("The case subject is ${sinCase.subject}")
}
}
}
suspend fun resolveSupportCase(caseIdVal: String) {
val caseRequest =
ResolveCaseRequest {
caseId = caseIdVal
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.resolveCase(caseRequest)
println("The status of case $caseIdVal is ${response.finalCaseStatus}")
}
}
suspend fun describeAttachment(attachId: String?) {
val attachmentRequest =
DescribeAttachmentRequest {
attachmentId = attachId
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeAttachment(attachmentRequest)
println("The name of the file is ${response.attachment?.fileName}")
}
}
suspend fun listCommunications(caseIdVal: String?): String? {
val communicationsRequest =
DescribeCommunicationsRequest {
caseId = caseIdVal
maxResults = 10
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCommunications(communicationsRequest)
response.communications?.forEach { comm ->
println("the body is: " + comm.body)
comm.attachmentSet?.forEach { detail ->
return detail.attachmentId
}
}
}
return ""
}
suspend fun addAttachSupportCase(
caseIdVal: String?,
attachmentSetIdVal: String?,
) {
val caseRequest =
AddCommunicationToCaseRequest {
caseId = caseIdVal
attachmentSetId = attachmentSetIdVal
communicationBody = "Please refer to attachment for details."
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.addCommunicationToCase(caseRequest)
if (response.result) {
println("You have successfully added a communication to an AWS Support case")
} else {
println("There was an error adding the communication to an AWS Support case")
}
}
}
suspend fun addAttachment(fileAttachment: String): String? {
val myFile = File(fileAttachment)
val sourceBytes = (File(fileAttachment).readBytes())
val attachmentVal =
Attachment {
fileName = myFile.name
data = sourceBytes
}
val setRequest =
AddAttachmentsToSetRequest {
attachments = listOf(attachmentVal)
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.addAttachmentsToSet(setRequest)
return response.attachmentSetId
}
}
suspend fun getOpenCase() {
// Specify the start and end time.
val now = Instant.now()
LocalDate.now()
val yesterday = now.minus(1, ChronoUnit.DAYS)
val describeCasesRequest =
DescribeCasesRequest {
maxResults = 20
afterTime = yesterday.toString()
beforeTime = now.toString()
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCases(describeCasesRequest)
response.cases?.forEach { sinCase ->
println("The case status is ${sinCase.status}")
println("The case Id is ${sinCase.caseId}")
println("The case subject is ${sinCase.subject}")
}
}
}
suspend fun createSupportCase(
sevCatListVal: List,
sevLevelVal: String,
): String? {
val serCode = sevCatListVal[0]
val caseCategory = sevCatListVal[1]
val caseRequest =
CreateCaseRequest {
categoryCode = caseCategory.lowercase(Locale.getDefault())
serviceCode = serCode.lowercase(Locale.getDefault())
severityCode = sevLevelVal.lowercase(Locale.getDefault())
communicationBody = "Test issue with ${serCode.lowercase(Locale.getDefault())}"
subject = "Test case, please ignore"
language = "en"
issueType = "technical"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.createCase(caseRequest)
return response.caseId
}
}
suspend fun displaySevLevels(): String {
var levelName = ""
val severityLevelsRequest =
DescribeSeverityLevelsRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeSeverityLevels(severityLevelsRequest)
response.severityLevels?.forEach { sevLevel ->
println("The severity level name is: ${sevLevel.name}")
if (sevLevel.name == "High") {
levelName = sevLevel.name!!
}
}
return levelName
}
}
// Return a List that contains a Service name and Category name.
suspend fun displayServices(): List {
var serviceCode = ""
var catName = ""
val sevCatList = mutableListOf()
val servicesRequest =
DescribeServicesRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeServices(servicesRequest)
println("Get the first 10 services")
var index = 1
response.services?.forEach { service ->
if (index == 11) {
return@forEach
}
println("The Service name is ${service.name}")
if (service.name == "Account") {
serviceCode = service.code.toString()
}
// Get the categories for this service.
service.categories?.forEach { cat ->
println("The category name is ${cat.name}")
if (cat.name == "Security") {
catName = cat.name!!
}
}
index++
}
}
// Push the two values to the list.
serviceCode.let { sevCatList.add(it) }
catName.let { sevCatList.add(it) }
return sevCatList
}
```
+ 如需 API 詳細資訊，請參閱《*AWS SDK for Kotlin API 參考*》中的下列主題。
+ [AddAttachmentsToSet](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [AddCommunicationToCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [CreateCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [DescribeAttachment](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [DescribeCases](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [DescribeCommunications](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [DescribeServices](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [DescribeSeverityLevels](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [ResolveCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
在命令提示中執行互動式案例。
```
class SupportCasesScenario:
"""Runs an interactive scenario that shows how to get started using AWS Support."""
def __init__(self, support_wrapper):
"""
:param support_wrapper: An object that wraps AWS Support actions.
"""
self.support_wrapper = support_wrapper
def display_and_select_service(self):
"""
Lists support services and prompts the user to select one.
:return: The support service selected by the user.
"""
print("-" * 88)
services_list = self.support_wrapper.describe_services("en")
print(f"AWS Support client returned {len(services_list)} services.")
print("Displaying first 10 services:")
service_choices = [svc["name"] for svc in services_list[:10]]
selected_index = q.choose(
"Select an example support service by entering a number from the preceding list:",
service_choices,
)
selected_service = services_list[selected_index]
print("-" * 88)
return selected_service
def display_and_select_category(self, service):
"""
Lists categories for a support service and prompts the user to select one.
:param service: The service of the categories.
:return: The selected category.
"""
print("-" * 88)
print(
f"Available support categories for Service {service['name']} {len(service['categories'])}:"
)
categories_choices = [category["name"] for category in service["categories"]]
selected_index = q.choose(
"Select an example support category by entering a number from the preceding list:",
categories_choices,
)
selected_category = service["categories"][selected_index]
print("-" * 88)
return selected_category
def display_and_select_severity(self):
"""
Lists available severity levels and prompts the user to select one.
:return: The selected severity level.
"""
print("-" * 88)
severity_levels_list = self.support_wrapper.describe_severity_levels("en")
print(f"Available severity levels:")
severity_choices = [level["name"] for level in severity_levels_list]
selected_index = q.choose(
"Select an example severity level by entering a number from the preceding list:",
severity_choices,
)
selected_severity = severity_levels_list[selected_index]
print("-" * 88)
return selected_severity
def create_example_case(self, service, category, severity_level):
"""
Creates an example support case with the user's selections.
:param service: The service for the new case.
:param category: The category for the new case.
:param severity_level: The severity level for the new case.
:return: The caseId of the new support case.
"""
print("-" * 88)
print(f"Creating new case for service {service['name']}.")
case_id = self.support_wrapper.create_case(service, category, severity_level)
print(f"\tNew case created with ID {case_id}.")
print("-" * 88)
return case_id
def list_open_cases(self):
"""
List the open cases for the current day.
"""
print("-" * 88)
print("Let's list the open cases for the current day.")
start_time = str(datetime.utcnow().date())
end_time = str(datetime.utcnow().date() + timedelta(days=1))
open_cases = self.support_wrapper.describe_cases(start_time, end_time, False)
for case in open_cases:
print(f"\tCase: {case['caseId']}: status {case['status']}.")
print("-" * 88)
def create_attachment_set(self):
"""
Create an attachment set with a sample file.
:return: The attachment set ID of the new attachment set.
"""
print("-" * 88)
print("Creating attachment set with a sample file.")
attachment_set_id = self.support_wrapper.add_attachment_to_set()
print(f"\tNew attachment set created with ID {attachment_set_id}.")
print("-" * 88)
return attachment_set_id
def add_communication(self, case_id, attachment_set_id):
"""
Add a communication with an attachment set to the case.
:param case_id: The ID of the case for the communication.
:param attachment_set_id: The ID of the attachment set to
add to the communication.
"""
print("-" * 88)
print(f"Adding a communication and attachment set to the case.")
self.support_wrapper.add_communication_to_case(attachment_set_id, case_id)
print(
f"Added a communication and attachment set {attachment_set_id} to the case {case_id}."
)
print("-" * 88)
def list_communications(self, case_id):
"""
List the communications associated with a case.
:param case_id: The ID of the case.
:return: The attachment ID of an attachment.
"""
print("-" * 88)
print("Let's list the communications for our case.")
attachment_id = ""
communications = self.support_wrapper.describe_all_case_communications(case_id)
for communication in communications:
print(
f"\tCommunication created on {communication['timeCreated']} "
f"has {len(communication['attachmentSet'])} attachments."
)
if len(communication["attachmentSet"]) > 0:
attachment_id = communication["attachmentSet"][0]["attachmentId"]
print("-" * 88)
return attachment_id
def describe_case_attachment(self, attachment_id):
"""
Describe an attachment associated with a case.
:param attachment_id: The ID of the attachment.
"""
print("-" * 88)
print("Let's list the communications for our case.")
attached_file = self.support_wrapper.describe_attachment(attachment_id)
print(f"\tAttachment includes file {attached_file}.")
print("-" * 88)
def resolve_case(self, case_id):
"""
Shows how to resolve an AWS Support case by its ID.
:param case_id: The ID of the case to resolve.
"""
print("-" * 88)
print(f"Resolving case with ID {case_id}.")
case_status = self.support_wrapper.resolve_case(case_id)
print(f"\tFinal case status is {case_status}.")
print("-" * 88)
def list_resolved_cases(self):
"""
List the resolved cases for the current day.
"""
print("-" * 88)
print("Let's list the resolved cases for the current day.")
start_time = str(datetime.utcnow().date())
end_time = str(datetime.utcnow().date() + timedelta(days=1))
resolved_cases = self.support_wrapper.describe_cases(start_time, end_time, True)
for case in resolved_cases:
print(f"\tCase: {case['caseId']}: status {case['status']}.")
print("-" * 88)
def run_scenario(self):
logging.basicConfig(level=logging.INFO, format="%(levelname)s: %(message)s")
print("-" * 88)
print("Welcome to the AWS Support get started with support cases demo.")
print("-" * 88)
selected_service = self.display_and_select_service()
selected_category = self.display_and_select_category(selected_service)
selected_severity = self.display_and_select_severity()
new_case_id = self.create_example_case(
selected_service, selected_category, selected_severity
)
wait(10)
self.list_open_cases()
new_attachment_set_id = self.create_attachment_set()
self.add_communication(new_case_id, new_attachment_set_id)
new_attachment_id = self.list_communications(new_case_id)
self.describe_case_attachment(new_attachment_id)
self.resolve_case(new_case_id)
wait(10)
self.list_resolved_cases()
print("\nThanks for watching!")
print("-" * 88)
if __name__ == "__main__":
try:
scenario = SupportCasesScenario(SupportWrapper.from_client())
scenario.run_scenario()
except Exception:
logging.exception("Something went wrong with the demo.")
```
定義包裝支援用戶端動作的類別。
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_services(self, language):
"""
Get the descriptions of AWS services available for support for a language.
:param language: The language for support services.
Currently, only "en" (English) and "ja" (Japanese) are supported.
:return: The list of AWS service descriptions.
"""
try:
response = self.support_client.describe_services(language=language)
services = response["services"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get Support services for language %s. Here's why: %s: %s",
language,
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return services
def describe_severity_levels(self, language):
"""
Get the descriptions of available severity levels for support cases for a language.
:param language: The language for support severity levels.
Currently, only "en" (English) and "ja" (Japanese) are supported.
:return: The list of severity levels.
"""
try:
response = self.support_client.describe_severity_levels(language=language)
severity_levels = response["severityLevels"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get severity levels for language %s. Here's why: %s: %s",
language,
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return severity_levels
def create_case(self, service, category, severity):
"""
Create a new support case.
:param service: The service to use for the new case.
:param category: The category to use for the new case.
:param severity: The severity to use for the new case.
:return: The caseId of the new case.
"""
try:
response = self.support_client.create_case(
subject="Example case for testing, ignore.",
serviceCode=service["code"],
severityCode=severity["code"],
categoryCode=category["code"],
communicationBody="Example support case body.",
language="en",
issueType="customer-service",
)
case_id = response["caseId"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't create case. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return case_id
def add_attachment_to_set(self):
"""
Add an attachment to a set, or create a new attachment set if one does not exist.
:return: The attachment set ID.
"""
try:
response = self.support_client.add_attachments_to_set(
attachments=[
{
"fileName": "attachment_file.txt",
"data": b"This is a sample file for attachment to a support case.",
}
]
)
new_set_id = response["attachmentSetId"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't add attachment. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return new_set_id
def add_communication_to_case(self, attachment_set_id, case_id):
"""
Add a communication and an attachment set to a case.
:param attachment_set_id: The ID of an existing attachment set.
:param case_id: The ID of the case.
"""
try:
self.support_client.add_communication_to_case(
caseId=case_id,
communicationBody="This is an example communication added to a support case.",
attachmentSetId=attachment_set_id,
)
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't add communication. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
def describe_all_case_communications(self, case_id):
"""
Describe all the communications for a case using a paginator.
:param case_id: The ID of the case.
:return: The communications for the case.
"""
try:
communications = []
paginator = self.support_client.get_paginator("describe_communications")
for page in paginator.paginate(caseId=case_id):
communications += page["communications"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't describe communications. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return communications
def describe_attachment(self, attachment_id):
"""
Get information about an attachment by its attachmentID.
:param attachment_id: The ID of the attachment.
:return: The name of the attached file.
"""
try:
response = self.support_client.describe_attachment(
attachmentId=attachment_id
)
attached_file = response["attachment"]["fileName"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get attachment description. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return attached_file
def resolve_case(self, case_id):
"""
Resolve a support case by its caseId.
:param case_id: The ID of the case to resolve.
:return: The final status of the case.
"""
try:
response = self.support_client.resolve_case(caseId=case_id)
final_status = response["finalCaseStatus"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't resolve case. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return final_status
def describe_cases(self, after_time, before_time, resolved):
"""
Describe support cases over a period of time, optionally filtering
by status.
:param after_time: The start time to include for cases.
:param before_time: The end time to include for cases.
:param resolved: True to include resolved cases in the results,
otherwise results are open cases.
:return: The final status of the case.
"""
try:
cases = []
paginator = self.support_client.get_paginator("describe_cases")
for page in paginator.paginate(
afterTime=after_time,
beforeTime=before_time,
includeResolvedCases=resolved,
language="en",
):
cases += page["cases"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't describe cases. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
if resolved:
cases = filter(lambda case: case["status"] == "resolved", cases)
return cases
```
+ 如需 API 詳細資訊，請參閱《適用於 Python (Boto3) 的AWS SDK API 參考》**中的下列主題。
+ [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/AddAttachmentsToSet)
+ [AddCommunicationToCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/AddCommunicationToCase)
+ [CreateCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/CreateCase)
+ [DescribeAttachment](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeAttachment)
+ [DescribeCases](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeCases)
+ [DescribeCommunications](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeCommunications)
+ [DescribeServices](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeServices)
+ [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeSeverityLevels)
+ [ResolveCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/ResolveCase)
------
# 支援 使用 AWS SDKs的動作
下列程式碼範例示範如何使用 AWS SDKs執行個別 支援 動作。每個範例均包含 GitHub 的連結，您可以在連結中找到設定和執行程式碼的相關說明。
下列範例僅包含最常使用的動作。如需完整清單，請參閱《[AWS 支援 API 參考](https://docs.aws.amazon.com/awssupport/latest/APIReference/welcome.html)》。
**Topics**
+ [`AddAttachmentsToSet`](support_example_support_AddAttachmentsToSet_section.md)
+ [`AddCommunicationToCase`](support_example_support_AddCommunicationToCase_section.md)
+ [`CreateCase`](support_example_support_CreateCase_section.md)
+ [`DescribeAttachment`](support_example_support_DescribeAttachment_section.md)
+ [`DescribeCases`](support_example_support_DescribeCases_section.md)
+ [`DescribeCommunications`](support_example_support_DescribeCommunications_section.md)
+ [`DescribeServices`](support_example_support_DescribeServices_section.md)
+ [`DescribeSeverityLevels`](support_example_support_DescribeSeverityLevels_section.md)
+ [`DescribeTrustedAdvisorCheckRefreshStatuses`](support_example_support_DescribeTrustedAdvisorCheckRefreshStatuses_section.md)
+ [`DescribeTrustedAdvisorCheckResult`](support_example_support_DescribeTrustedAdvisorCheckResult_section.md)
+ [`DescribeTrustedAdvisorCheckSummaries`](support_example_support_DescribeTrustedAdvisorCheckSummaries_section.md)
+ [`DescribeTrustedAdvisorChecks`](support_example_support_DescribeTrustedAdvisorChecks_section.md)
+ [`RefreshTrustedAdvisorCheck`](support_example_support_RefreshTrustedAdvisorCheck_section.md)
+ [`ResolveCase`](support_example_support_ResolveCase_section.md)
# `AddAttachmentsToSet` 搭配 AWS SDK 或 CLI 使用
下列程式碼範例示範如何使用 `AddAttachmentsToSet`。
動作範例是大型程式的程式碼摘錄，必須在內容中執行。您可以在下列程式碼範例的內容中看到此動作：
+ [了解基本概念](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
```
///
/// Add an attachment to a set, or create a new attachment set if one does not exist.
///
/// The data for the attachment.
/// The file name for the attachment.
/// Optional setId for the attachment. Creates a new attachment set if empty.
/// The setId of the attachment.
public async Task AddAttachmentToSet(MemoryStream data, string fileName, string? attachmentSetId = null)
{
var response = await _amazonSupport.AddAttachmentsToSetAsync(
new AddAttachmentsToSetRequest
{
AttachmentSetId = attachmentSetId,
Attachments = new List
{
new Attachment
{
Data = data,
FileName = fileName
}
}
});
return response.AttachmentSetId;
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 .NET 的 AWS SDK API 參考》*中的 [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/AddAttachmentsToSet)。
------
#### [ CLI ]
**AWS CLI**
**將附件新增至集合**
下列`add-attachments-to-set`範例會將映像新增至您可以為 AWS 帳戶中的支援案例指定的集合。
```
aws support add-attachments-to-set \
--attachment-set-id "as-2f5a6faa2a4a1e600-mu-nk5xQlBr70-G1cUos5LZkd38KOAHZa9BMDVzNEXAMPLE" \
--attachments fileName=troubleshoot-screenshot.png,data=base64-encoded-string
```
輸出：
```
{
"attachmentSetId": "as-2f5a6faa2a4a1e600-mu-nk5xQlBr70-G1cUos5LZkd38KOAHZa9BMDVzNEXAMPLE",
"expiryTime": "2020-05-14T17:04:40.790+0000"
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的[案例管理](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [AddAttachmentsToSet](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/add-attachments-to-set.html)。
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
```
public static String addAttachment(SupportClient supportClient, String fileAttachment) {
try {
File myFile = new File(fileAttachment);
InputStream sourceStream = new FileInputStream(myFile);
SdkBytes sourceBytes = SdkBytes.fromInputStream(sourceStream);
Attachment attachment = Attachment.builder()
.fileName(myFile.getName())
.data(sourceBytes)
.build();
AddAttachmentsToSetRequest setRequest = AddAttachmentsToSetRequest.builder()
.attachments(attachment)
.build();
AddAttachmentsToSetResponse response = supportClient.addAttachmentsToSet(setRequest);
return response.attachmentSetId();
} catch (SupportException | FileNotFoundException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ 如需 API 詳細資訊，請參閱*《AWS SDK for Java 2.x API 參考》*中的 [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/AddAttachmentsToSet)。
------
#### [ JavaScript ]
**適用於 JavaScript (v3) 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples)中設定和執行。
```
import { AddAttachmentsToSetCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Create a new attachment set or add attachments to an existing set.
// Provide an 'attachmentSetId' value to add attachments to an existing set.
// Use AddCommunicationToCase or CreateCase to associate an attachment set with a support case.
const response = await client.send(
new AddAttachmentsToSetCommand({
// You can add up to three attachments per set. The size limit is 5 MB per attachment.
attachments: [
{
fileName: "example.txt",
data: new TextEncoder().encode("some example text"),
},
],
}),
);
// Use this ID in AddCommunicationToCase or CreateCase.
console.log(response.attachmentSetId);
return response;
} catch (err) {
console.error(err);
}
};
```
+ 如需 API 詳細資訊，請參閱*《適用於 JavaScript 的 AWS SDK API 參考》*中的 [AddAttachmentsToSet](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/AddAttachmentsToSetCommand)。
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
suspend fun addAttachment(fileAttachment: String): String? {
val myFile = File(fileAttachment)
val sourceBytes = (File(fileAttachment).readBytes())
val attachmentVal =
Attachment {
fileName = myFile.name
data = sourceBytes
}
val setRequest =
AddAttachmentsToSetRequest {
attachments = listOf(attachmentVal)
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.addAttachmentsToSet(setRequest)
return response.attachmentSetId
}
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 Kotlin 的AWS SDK API 參考》*中的 [AddAttachmentsToSet](https://sdk.amazonaws.com/kotlin/api/latest/index.html)。
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def add_attachment_to_set(self):
"""
Add an attachment to a set, or create a new attachment set if one does not exist.
:return: The attachment set ID.
"""
try:
response = self.support_client.add_attachments_to_set(
attachments=[
{
"fileName": "attachment_file.txt",
"data": b"This is a sample file for attachment to a support case.",
}
]
)
new_set_id = response["attachmentSetId"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't add attachment. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return new_set_id
```
+ 如需 API 詳細資訊，請參閱《*適用於 Python (Boto3) 的AWS SDK API 參考*》中的 [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/AddAttachmentsToSet)。
------
# `AddCommunicationToCase` 搭配 AWS SDK 或 CLI 使用
下列程式碼範例示範如何使用 `AddCommunicationToCase`。
動作範例是大型程式的程式碼摘錄，必須在內容中執行。您可以在下列程式碼範例的內容中看到此動作：
+ [了解基本概念](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
```
///
/// Add communication to a case, including optional attachment set ID and CC email addresses.
///
/// Id for the support case.
/// Body text of the communication.
/// Optional Id for an attachment set.
/// Optional list of CC email addresses.
/// True if successful.
public async Task AddCommunicationToCase(string caseId, string body,
string? attachmentSetId = null, List? ccEmailAddresses = null)
{
var response = await _amazonSupport.AddCommunicationToCaseAsync(
new AddCommunicationToCaseRequest()
{
CaseId = caseId,
CommunicationBody = body,
AttachmentSetId = attachmentSetId,
CcEmailAddresses = ccEmailAddresses
});
return response.Result;
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 .NET 的 AWS SDK API 參考》*中的 [AddCommunicationToCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/AddCommunicationToCase)。
------
#### [ CLI ]
**AWS CLI**
**將通訊新增至案例**
下列`add-communication-to-case`範例會將通訊新增至您 AWS 帳戶中的支援案例。
```
aws support add-communication-to-case \
--case-id "case-12345678910-2013-c4c1d2bf33c5cf47" \
--communication-body "I'm attaching a set of images to this case." \
--cc-email-addresses "myemail@example.com" \
--attachment-set-id "as-2f5a6faa2a4a1e600-mu-nk5xQlBr70-G1cUos5LZkd38KOAHZa9BMDVzNEXAMPLE"
```
輸出：
```
{
"result": true
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的[案例管理](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [AddCommunicationToCase](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/add-communication-to-case.html)。
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
```
public static void addAttachSupportCase(SupportClient supportClient, String caseId, String attachmentSetId) {
try {
AddCommunicationToCaseRequest caseRequest = AddCommunicationToCaseRequest.builder()
.caseId(caseId)
.attachmentSetId(attachmentSetId)
.communicationBody("Please refer to attachment for details.")
.build();
AddCommunicationToCaseResponse response = supportClient.addCommunicationToCase(caseRequest);
if (response.result())
System.out.println("You have successfully added a communication to an AWS Support case");
else
System.out.println("There was an error adding the communication to an AWS Support case");
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ 如需 API 詳細資訊，請參閱*《AWS SDK for Java 2.x API 參考》*中的 [AddCommunicationToCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/AddCommunicationToCase)。
------
#### [ JavaScript ]
**適用於 JavaScript (v3) 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples)中設定和執行。
```
import { AddCommunicationToCaseCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
let attachmentSetId;
try {
// Add a communication to a case.
const response = await client.send(
new AddCommunicationToCaseCommand({
communicationBody: "Adding an attachment.",
// Set value to an existing support case id.
caseId: "CASE_ID",
// Optional. Set value to an existing attachment set id to add attachments to the case.
attachmentSetId,
}),
);
console.log(response);
return response;
} catch (err) {
console.error(err);
}
};
```
+ 如需 API 詳細資訊，請參閱*《適用於 JavaScript 的 AWS SDK API 參考》*中的 [AddCommunicationToCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/AddCommunicationToCaseCommand)。
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
suspend fun addAttachSupportCase(
caseIdVal: String?,
attachmentSetIdVal: String?,
) {
val caseRequest =
AddCommunicationToCaseRequest {
caseId = caseIdVal
attachmentSetId = attachmentSetIdVal
communicationBody = "Please refer to attachment for details."
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.addCommunicationToCase(caseRequest)
if (response.result) {
println("You have successfully added a communication to an AWS Support case")
} else {
println("There was an error adding the communication to an AWS Support case")
}
}
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 Kotlin 的AWS SDK API 參考》*中的 [AddCommunicationToCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：將電子郵件通訊的內文新增至指定的案例。**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CommunicationBody "Some text about the case"
```
**範例 2：將電子郵件通訊的內文新增至指定的案例，再加上電子郵件副本行中包含的一或多個電子郵件地址。**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CcEmailAddress @("email1@address.com", "email2@address.com") -CommunicationBody "Some text about the case"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [AddCommunicationToCase](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：將電子郵件通訊的內文新增至指定的案例。**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CommunicationBody "Some text about the case"
```
**範例 2：將電子郵件通訊的內文新增至指定的案例，再加上電子郵件副本行中包含的一或多個電子郵件地址。**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CcEmailAddress @("email1@address.com", "email2@address.com") -CommunicationBody "Some text about the case"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [AddCommunicationToCase](https://docs.aws.amazon.com/powershell/v5/reference)。
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def add_communication_to_case(self, attachment_set_id, case_id):
"""
Add a communication and an attachment set to a case.
:param attachment_set_id: The ID of an existing attachment set.
:param case_id: The ID of the case.
"""
try:
self.support_client.add_communication_to_case(
caseId=case_id,
communicationBody="This is an example communication added to a support case.",
attachmentSetId=attachment_set_id,
)
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't add communication. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
```
+ 如需 API 詳細資訊，請參閱《*適用於 Python (Boto3) 的AWS SDK API 參考*》中的 [AddCommunicationToCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/AddCommunicationToCase)。
------
# `CreateCase` 搭配 AWS SDK 或 CLI 使用
下列程式碼範例示範如何使用 `CreateCase`。
動作範例是大型程式的程式碼摘錄，必須在內容中執行。您可以在下列程式碼範例的內容中看到此動作：
+ [了解基本概念](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
```
///
/// Create a new support case.
///
/// Service code for the new case.
/// Category for the new case.
/// Severity code for the new case.
/// Subject of the new case.
/// Body text of the new case.
/// Optional language support for your case.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// Optional Id for an attachment set for the new case.
/// Optional issue type for the new case. Options are "customer-service" or "technical".
/// The caseId of the new support case.
public async Task CreateCase(string serviceCode, string categoryCode, string severityCode, string subject,
string body, string language = "en", string? attachmentSetId = null, string issueType = "customer-service")
{
var response = await _amazonSupport.CreateCaseAsync(
new CreateCaseRequest()
{
ServiceCode = serviceCode,
CategoryCode = categoryCode,
SeverityCode = severityCode,
Subject = subject,
Language = language,
AttachmentSetId = attachmentSetId,
IssueType = issueType,
CommunicationBody = body
});
return response.CaseId;
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 .NET 的 AWS SDK API 參考》*中的 [CreateCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/CreateCase)。
------
#### [ CLI ]
**AWS CLI**
**建立案例**
下列`create-case`範例會為您的 AWS 帳戶建立支援案例。
```
aws support create-case \
--category-code "using-aws" \
--cc-email-addresses "myemail@example.com" \
--communication-body "I want to learn more about an AWS service." \
--issue-type "technical" \
--language "en" \
--service-code "general-info" \
--severity-code "low" \
--subject "Question about my account"
```
輸出：
```
{
"caseId": "case-12345678910-2013-c4c1d2bf33c5cf47"
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的[案例管理](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [CreateCase](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/create-case.html)。
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
```
public static String createSupportCase(SupportClient supportClient, List sevCatList, String sevLevel) {
try {
String serviceCode = sevCatList.get(0);
String caseCat = sevCatList.get(1);
CreateCaseRequest caseRequest = CreateCaseRequest.builder()
.categoryCode(caseCat.toLowerCase())
.serviceCode(serviceCode.toLowerCase())
.severityCode(sevLevel.toLowerCase())
.communicationBody("Test issue with " + serviceCode.toLowerCase())
.subject("Test case, please ignore")
.language("en")
.issueType("technical")
.build();
CreateCaseResponse response = supportClient.createCase(caseRequest);
return response.caseId();
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ 如需 API 詳細資訊，請參閱*《AWS SDK for Java 2.x API 參考》*中的 [CreateCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/CreateCase)。
------
#### [ JavaScript ]
**適用於 JavaScript (v3) 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples)中設定和執行。
```
import { CreateCaseCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Create a new case and log the case id.
// Important: This creates a real support case in your account.
const response = await client.send(
new CreateCaseCommand({
// The subject line of the case.
subject: "IGNORE: Test case",
// Use DescribeServices to find available service codes for each service.
serviceCode: "service-quicksight-end-user",
// Use DescribeSecurityLevels to find available severity codes for your support plan.
severityCode: "low",
// Use DescribeServices to find available category codes for each service.
categoryCode: "end-user-support",
// The main description of the support case.
communicationBody: "This is a test. Please ignore.",
}),
);
console.log(response.caseId);
return response;
} catch (err) {
console.error(err);
}
};
```
+ 如需 API 詳細資訊，請參閱*《適用於 JavaScript 的 AWS SDK API 參考》*中的 [CreateCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/CreateCaseCommand)。
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
suspend fun createSupportCase(
sevCatListVal: List,
sevLevelVal: String,
): String? {
val serCode = sevCatListVal[0]
val caseCategory = sevCatListVal[1]
val caseRequest =
CreateCaseRequest {
categoryCode = caseCategory.lowercase(Locale.getDefault())
serviceCode = serCode.lowercase(Locale.getDefault())
severityCode = sevLevelVal.lowercase(Locale.getDefault())
communicationBody = "Test issue with ${serCode.lowercase(Locale.getDefault())}"
subject = "Test case, please ignore"
language = "en"
issueType = "technical"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.createCase(caseRequest)
return response.caseId
}
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 Kotlin 的AWS SDK API 參考》*中的 [CreateCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：在 AWS 支援中心建立新案例。可使用 Get-ASAService cmdlet 取得 -ServiceCode 和 -CategoryCode 參數的值。可使用 Get-ASASeverityLevel cmdlet 取得 -SeverityCode 參數的值。-IssueType 參數值可以是 "customer-service" 或 "technical"。如果成功，則會輸出 AWS 支援案例編號。預設以英文處理案例，若要使用日文，則需新增 -Language "ja" 參數。-ServiceCode、-CategoryCode、-Subject 和 -CommunicationBody 參數是強制性的。**
```
New-ASACase -ServiceCode "amazon-cloudfront" -CategoryCode "APIs" -SeverityCode "low" -Subject "subject text" -CommunicationBody "description of the case" -CcEmailAddress @("email1@domain.com", "email2@domain.com") -IssueType "technical"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [CreateCase](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：在 AWS 支援中心建立新案例。可使用 Get-ASAService cmdlet 取得 -ServiceCode 和 -CategoryCode 參數的值。可使用 Get-ASASeverityLevel cmdlet 取得 -SeverityCode 參數的值。-IssueType 參數值可以是 "customer-service" 或 "technical"。如果成功，則會輸出 AWS 支援案例編號。預設以英文處理案例，若要使用日文，則需新增 -Language "ja" 參數。-ServiceCode、-CategoryCode、-Subject 和 -CommunicationBody 參數是強制性的。**
```
New-ASACase -ServiceCode "amazon-cloudfront" -CategoryCode "APIs" -SeverityCode "low" -Subject "subject text" -CommunicationBody "description of the case" -CcEmailAddress @("email1@domain.com", "email2@domain.com") -IssueType "technical"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [CreateCase](https://docs.aws.amazon.com/powershell/v5/reference)。
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def create_case(self, service, category, severity):
"""
Create a new support case.
:param service: The service to use for the new case.
:param category: The category to use for the new case.
:param severity: The severity to use for the new case.
:return: The caseId of the new case.
"""
try:
response = self.support_client.create_case(
subject="Example case for testing, ignore.",
serviceCode=service["code"],
severityCode=severity["code"],
categoryCode=category["code"],
communicationBody="Example support case body.",
language="en",
issueType="customer-service",
)
case_id = response["caseId"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't create case. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return case_id
```
+ 如需 API 詳細資訊，請參閱《*AWS SDK for Python (Boto3) API 參考*》中的 [CreateCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/CreateCase)。
------
# `DescribeAttachment` 搭配 AWS SDK 或 CLI 使用
下列程式碼範例示範如何使用 `DescribeAttachment`。
動作範例是大型程式的程式碼摘錄，必須在內容中執行。您可以在下列程式碼範例的內容中看到此動作：
+ [了解基本概念](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
```
///
/// Get description of a specific attachment.
///
/// Id of the attachment, usually fetched by describing the communications of a case.
/// The attachment object.
public async Task DescribeAttachment(string attachmentId)
{
var response = await _amazonSupport.DescribeAttachmentAsync(
new DescribeAttachmentRequest()
{
AttachmentId = attachmentId
});
return response.Attachment;
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 .NET 的 AWS SDK API 參考》*中的 [DescribeAttachment](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeAttachment)。
------
#### [ CLI ]
**AWS CLI**
**描述連接**
下列 `describe-attachment` 範例會傳回具有指定 ID 的連接相關資訊。
```
aws support describe-attachment \
--attachment-id "attachment-KBnjRNrePd9D6Jx0-Mm00xZuDEaL2JAj_0-gJv9qqDooTipsz3V1Nb19rCfkZneeQeDPgp8X1iVJyHH7UuhZDdNeqGoduZsPrAhyMakqlc60-iJjL5HqyYGiT1FG8EXAMPLE"
```
輸出：
```
{
"attachment": {
"fileName": "troubleshoot-screenshot.png",
"data": "base64-blob"
}
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的[案例管理](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [DescribeAttachment](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-attachment.html)。
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
```
public static void describeAttachment(SupportClient supportClient, String attachId) {
try {
DescribeAttachmentRequest attachmentRequest = DescribeAttachmentRequest.builder()
.attachmentId(attachId)
.build();
DescribeAttachmentResponse response = supportClient.describeAttachment(attachmentRequest);
System.out.println("The name of the file is " + response.attachment().fileName());
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ 如需 API 詳細資訊，請參閱*《AWS SDK for Java 2.x API 參考》*中的 [DescribeAttachment](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeAttachment)。
------
#### [ JavaScript ]
**適用於 JavaScript (v3) 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples)中設定和執行。
```
import { DescribeAttachmentCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get the metadata and content of an attachment.
const response = await client.send(
new DescribeAttachmentCommand({
// Set value to an existing attachment id.
// Use DescribeCommunications or DescribeCases to find an attachment id.
attachmentId: "ATTACHMENT_ID",
}),
);
console.log(response.attachment?.fileName);
return response;
} catch (err) {
console.error(err);
}
};
```
+ 如需 API 詳細資訊，請參閱*《適用於 JavaScript 的 AWS SDK API 參考》*中的 [DescribeAttachment](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeAttachmentCommand)。
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
suspend fun describeAttachment(attachId: String?) {
val attachmentRequest =
DescribeAttachmentRequest {
attachmentId = attachId
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeAttachment(attachmentRequest)
println("The name of the file is ${response.attachment?.fileName}")
}
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 Kotlin 的AWS SDK API 參考》*中的 [DescribeAttachment](https://sdk.amazonaws.com/kotlin/api/latest/index.html)。
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_attachment(self, attachment_id):
"""
Get information about an attachment by its attachmentID.
:param attachment_id: The ID of the attachment.
:return: The name of the attached file.
"""
try:
response = self.support_client.describe_attachment(
attachmentId=attachment_id
)
attached_file = response["attachment"]["fileName"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get attachment description. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return attached_file
```
+ 如需 API 詳細資訊，請參閱《適用於 Python (Boto3) 的 AWS SDK API 參考》**中的 [DescribeAttachment](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeAttachment)。
------
# `DescribeCases` 搭配 AWS SDK 或 CLI 使用
下列程式碼範例示範如何使用 `DescribeCases`。
動作範例是大型程式的程式碼摘錄，必須在內容中執行。您可以在下列程式碼範例的內容中看到此動作：
+ [了解基本概念](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
```
///
/// Get case details for a list of case ids, optionally with date filters.
///
/// The list of case IDs.
/// Optional display ID.
/// True to include communication. Defaults to true.
/// True to include resolved cases. Defaults to false.
/// The optional start date for a filtered search.
/// The optional end date for a filtered search.
/// Optional language support for your case.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// A list of CaseDetails.
public async Task> DescribeCases(List caseIds, string? displayId = null, bool includeCommunication = true,
bool includeResolvedCases = false, DateTime? afterTime = null, DateTime? beforeTime = null,
string language = "en")
{
var results = new List();
var paginateCases = _amazonSupport.Paginators.DescribeCases(
new DescribeCasesRequest()
{
CaseIdList = caseIds,
DisplayId = displayId,
IncludeCommunications = includeCommunication,
IncludeResolvedCases = includeResolvedCases,
AfterTime = afterTime?.ToString("s"),
BeforeTime = beforeTime?.ToString("s"),
Language = language
});
// Get the entire list using the paginator.
await foreach (var cases in paginateCases.Cases)
{
results.Add(cases);
}
return results;
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 .NET 的 AWS SDK API 參考》*中的 [DescribeCases](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeCases)。
------
#### [ CLI ]
**AWS CLI**
**描述案例**
下列`describe-cases`範例會傳回您 AWS 帳戶中指定支援案例的相關資訊。
```
aws support describe-cases \
--display-id "1234567890" \
--after-time "2020-03-23T21:31:47.774Z" \
--include-resolved-cases \
--language "en" \
--no-include-communications \
--max-item 1
```
輸出：
```
{
"cases": [
{
"status": "resolved",
"ccEmailAddresses": [],
"timeCreated": "2020-03-23T21:31:47.774Z",
"caseId": "case-12345678910-2013-c4c1d2bf33c5cf47",
"severityCode": "low",
"language": "en",
"categoryCode": "using-aws",
"serviceCode": "general-info",
"submittedBy": "myemail@example.com",
"displayId": "1234567890",
"subject": "Question about my account"
}
]
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的[案例管理](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [DescribeCases](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-cases.html)。
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
```
public static void getOpenCase(SupportClient supportClient) {
try {
// Specify the start and end time.
Instant now = Instant.now();
java.time.LocalDate.now();
Instant yesterday = now.minus(1, ChronoUnit.DAYS);
DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
.maxResults(20)
.afterTime(yesterday.toString())
.beforeTime(now.toString())
.build();
DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
List cases = response.cases();
for (CaseDetails sinCase : cases) {
System.out.println("The case status is " + sinCase.status());
System.out.println("The case Id is " + sinCase.caseId());
System.out.println("The case subject is " + sinCase.subject());
}
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ 如需 API 詳細資訊，請參閱*《AWS SDK for Java 2.x API 參考》*中的 [DescribeCases](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeCases)。
------
#### [ JavaScript ]
**適用於 JavaScript (v3) 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples)中設定和執行。
```
import { DescribeCasesCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get all of the unresolved cases in your account.
// Filter or expand results by providing parameters to the DescribeCasesCommand. Refer
// to the TypeScript definition and the API doc for more information on possible parameters.
// https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-support/interfaces/describecasescommandinput.html
const response = await client.send(new DescribeCasesCommand({}));
const caseIds = response.cases.map((supportCase) => supportCase.caseId);
console.log(caseIds);
return response;
} catch (err) {
console.error(err);
}
};
```
+ 如需 API 詳細資訊，請參閱*《適用於 JavaScript 的 AWS SDK API 參考》*中的 [DescribeCases](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeCasesCommand)。
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
suspend fun getOpenCase() {
// Specify the start and end time.
val now = Instant.now()
LocalDate.now()
val yesterday = now.minus(1, ChronoUnit.DAYS)
val describeCasesRequest =
DescribeCasesRequest {
maxResults = 20
afterTime = yesterday.toString()
beforeTime = now.toString()
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCases(describeCasesRequest)
response.cases?.forEach { sinCase ->
println("The case status is ${sinCase.status}")
println("The case Id is ${sinCase.caseId}")
println("The case subject is ${sinCase.subject}")
}
}
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 Kotlin 的AWS SDK API 參考》*中的 [DescribeCases](https://sdk.amazonaws.com/kotlin/api/latest/index.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：傳回所有支援案例的詳細資訊。**
```
Get-ASACase
```
**範例 2：傳回自指定日期和時間以來，所有支援案例的詳細資訊。**
```
Get-ASACase -AfterTime "2013-09-10T03:06Z"
```
**範例 3：傳回前 10 個支援案例的詳細資訊，包括已解決的案例。**
```
Get-ASACase -MaxResult 10 -IncludeResolvedCases $true
```
**範例 4：傳回單一指定之支援案例的詳細資訊。**
```
Get-ASACase -CaseIdList "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**範例 5：傳回指定之支援案例的詳細資訊。**
```
Get-ASACase -CaseIdList @("case-12345678910-2013-c4c1d2bf33c5cf47", "case-18929034710-2011-c4fdeabf33c5cf47")
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [DescribeCases](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：傳回所有支援案例的詳細資訊。**
```
Get-ASACase
```
**範例 2：傳回自指定日期和時間以來，所有支援案例的詳細資訊。**
```
Get-ASACase -AfterTime "2013-09-10T03:06Z"
```
**範例 3：傳回前 10 個支援案例的詳細資訊，包括已解決的案例。**
```
Get-ASACase -MaxResult 10 -IncludeResolvedCases $true
```
**範例 4：傳回單一指定之支援案例的詳細資訊。**
```
Get-ASACase -CaseIdList "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**範例 5：傳回指定之支援案例的詳細資訊。**
```
Get-ASACase -CaseIdList @("case-12345678910-2013-c4c1d2bf33c5cf47", "case-18929034710-2011-c4fdeabf33c5cf47")
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [DescribeCases](https://docs.aws.amazon.com/powershell/v5/reference)。
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_cases(self, after_time, before_time, resolved):
"""
Describe support cases over a period of time, optionally filtering
by status.
:param after_time: The start time to include for cases.
:param before_time: The end time to include for cases.
:param resolved: True to include resolved cases in the results,
otherwise results are open cases.
:return: The final status of the case.
"""
try:
cases = []
paginator = self.support_client.get_paginator("describe_cases")
for page in paginator.paginate(
afterTime=after_time,
beforeTime=before_time,
includeResolvedCases=resolved,
language="en",
):
cases += page["cases"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't describe cases. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
if resolved:
cases = filter(lambda case: case["status"] == "resolved", cases)
return cases
```
+ 如需 API 的詳細資訊，請參閱《*適用於 Python (Boto3) 的AWS SDK API 參考*》中的 [DescribeCases](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeCases)。
------
# `DescribeCommunications` 搭配 AWS SDK 或 CLI 使用
下列程式碼範例示範如何使用 `DescribeCommunications`。
動作範例是大型程式的程式碼摘錄，必須在內容中執行。您可以在下列程式碼範例的內容中看到此動作：
+ [了解基本概念](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
```
///
/// Describe the communications for a case, optionally with a date filter.
///
/// The ID of the support case.
/// The optional start date for a filtered search.
/// The optional end date for a filtered search.
/// The list of communications for the case.
public async Task> DescribeCommunications(string caseId, DateTime? afterTime = null, DateTime? beforeTime = null)
{
var results = new List();
var paginateCommunications = _amazonSupport.Paginators.DescribeCommunications(
new DescribeCommunicationsRequest()
{
CaseId = caseId,
AfterTime = afterTime?.ToString("s"),
BeforeTime = beforeTime?.ToString("s")
});
// Get the entire list using the paginator.
await foreach (var communications in paginateCommunications.Communications)
{
results.Add(communications);
}
return results;
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 .NET 的 AWS SDK API 參考》*中的 [DescribeCommunications](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeCommunications)。
------
#### [ CLI ]
**AWS CLI**
**描述案例的最新通訊**
下列`describe-communications`範例會傳回您 AWS 帳戶中指定支援案例的最新通訊。
```
aws support describe-communications \
--case-id "case-12345678910-2013-c4c1d2bf33c5cf47" \
--after-time "2020-03-23T21:31:47.774Z" \
--max-item 1
```
輸出：
```
{
"communications": [
{
"body": "I want to learn more about an AWS service.",
"attachmentSet": [],
"caseId": "case-12345678910-2013-c4c1d2bf33c5cf47",
"timeCreated": "2020-05-12T23:12:35.000Z",
"submittedBy": "Amazon Web Services"
}
],
"NextToken": "eyJuZXh0VG9rZW4iOiBudWxsLCAiYm90b190cnVuY2F0ZV9hbW91bnQEXAMPLE=="
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的[案例管理](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [DescribeCommunications](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-communications.html)。
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
```
public static String listCommunications(SupportClient supportClient, String caseId) {
try {
String attachId = null;
DescribeCommunicationsRequest communicationsRequest = DescribeCommunicationsRequest.builder()
.caseId(caseId)
.maxResults(10)
.build();
DescribeCommunicationsResponse response = supportClient.describeCommunications(communicationsRequest);
List communications = response.communications();
for (Communication comm : communications) {
System.out.println("the body is: " + comm.body());
// Get the attachment id value.
List attachments = comm.attachmentSet();
for (AttachmentDetails detail : attachments) {
attachId = detail.attachmentId();
}
}
return attachId;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ 如需 API 詳細資訊，請參閱*《AWS SDK for Java 2.x API 參考》*中的 [DescribeCommunications](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeCommunications)。
------
#### [ JavaScript ]
**適用於 JavaScript (v3) 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples)中設定和執行。
```
import { DescribeCommunicationsCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get all communications for the support case.
// Filter results by providing parameters to the DescribeCommunicationsCommand. Refer
// to the TypeScript definition and the API doc for more information on possible parameters.
// https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-support/interfaces/describecommunicationscommandinput.html
const response = await client.send(
new DescribeCommunicationsCommand({
// Set value to an existing case id.
caseId: "CASE_ID",
}),
);
const text = response.communications.map((item) => item.body).join("\n");
console.log(text);
return response;
} catch (err) {
console.error(err);
}
};
```
+ 如需 API 詳細資訊，請參閱*《適用於 JavaScript 的 AWS SDK API 參考》*中的 [DescribeCommunications](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeCommunicationsCommand)。
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
suspend fun listCommunications(caseIdVal: String?): String? {
val communicationsRequest =
DescribeCommunicationsRequest {
caseId = caseIdVal
maxResults = 10
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCommunications(communicationsRequest)
response.communications?.forEach { comm ->
println("the body is: " + comm.body)
comm.attachmentSet?.forEach { detail ->
return detail.attachmentId
}
}
}
return ""
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 Kotlin 的AWS SDK API 參考》*中的 [DescribeCommunications](https://sdk.amazonaws.com/kotlin/api/latest/index.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：傳回指定案例的所有通訊。**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**範例 2：針對指定的案例，傳回自 2012 年 1 月 1 日 UTC 午夜以來的所有通訊。**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -AfterTime "2012-01-10T00:00Z"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [DescribeCommunications](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：傳回指定案例的所有通訊。**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**範例 2：針對指定的案例，傳回自 2012 年 1 月 1 日 UTC 午夜以來的所有通訊。**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -AfterTime "2012-01-10T00:00Z"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [DescribeCommunications](https://docs.aws.amazon.com/powershell/v5/reference)。
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_all_case_communications(self, case_id):
"""
Describe all the communications for a case using a paginator.
:param case_id: The ID of the case.
:return: The communications for the case.
"""
try:
communications = []
paginator = self.support_client.get_paginator("describe_communications")
for page in paginator.paginate(caseId=case_id):
communications += page["communications"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't describe communications. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return communications
```
+ 如需 API 詳細資訊，請參閱《*適用於 Python (Boto3) 的AWS SDK API 參考*》中的 [DescribeCommunications](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeCommunications)。
------
# `DescribeServices` 搭配 AWS SDK 或 CLI 使用
下列程式碼範例示範如何使用 `DescribeServices`。
動作範例是大型程式的程式碼摘錄，必須在內容中執行。您可以在下列程式碼範例的內容中看到此動作：
+ [了解基本概念](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
```
///
/// Get the descriptions of AWS services.
///
/// Optional language for services.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// The list of AWS service descriptions.
public async Task> DescribeServices(string language = "en")
{
var response = await _amazonSupport.DescribeServicesAsync(
new DescribeServicesRequest()
{
Language = language
});
return response.Services;
}
```
+ 如需 API 詳細資訊，請參閱《適用於 .NET 的 AWS SDK API 參考》**中的 [DescribeServices](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeServices)。
------
#### [ CLI ]
**AWS CLI**
**列出 AWS 服務和 服務類別**
下列 `describe-services` 範例會列出可用於請求一般資訊的服務類別。
```
aws support describe-services \
--service-code-list "general-info"
```
輸出：
```
{
"services": [
{
"code": "general-info",
"name": "General Info and Getting Started",
"categories": [
{
"code": "charges",
"name": "How Will I Be Charged?"
},
{
"code": "gdpr-queries",
"name": "Data Privacy Query"
},
{
"code": "reserved-instances",
"name": "Reserved Instances"
},
{
"code": "resource",
"name": "Where is my Resource?"
},
{
"code": "using-aws",
"name": "Using AWS & Services"
},
{
"code": "free-tier",
"name": "Free Tier"
},
{
"code": "security-and-compliance",
"name": "Security & Compliance"
},
{
"code": "account-structure",
"name": "Account Structure"
}
]
}
]
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的[案例管理](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [DescribeServices](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-services.html)。
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
```
// Return a List that contains a Service name and Category name.
public static List displayServices(SupportClient supportClient) {
try {
DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
.language("en")
.build();
DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
String serviceCode = null;
String catName = null;
List sevCatList = new ArrayList<>();
List services = response.services();
System.out.println("Get the first 10 services");
int index = 1;
for (Service service : services) {
if (index == 11)
break;
System.out.println("The Service name is: " + service.name());
if (service.name().compareTo("Account") == 0)
serviceCode = service.code();
// Get the Categories for this service.
List categories = service.categories();
for (Category cat : categories) {
System.out.println("The category name is: " + cat.name());
if (cat.name().compareTo("Security") == 0)
catName = cat.name();
}
index++;
}
// Push the two values to the list.
sevCatList.add(serviceCode);
sevCatList.add(catName);
return sevCatList;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return null;
}
```
+ 如需 API 詳細資訊，請參閱*《AWS SDK for Java 2.x API 參考》*中的 [DescribeServices](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeServices)。
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
// Return a List that contains a Service name and Category name.
suspend fun displayServices(): List {
var serviceCode = ""
var catName = ""
val sevCatList = mutableListOf()
val servicesRequest =
DescribeServicesRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeServices(servicesRequest)
println("Get the first 10 services")
var index = 1
response.services?.forEach { service ->
if (index == 11) {
return@forEach
}
println("The Service name is ${service.name}")
if (service.name == "Account") {
serviceCode = service.code.toString()
}
// Get the categories for this service.
service.categories?.forEach { cat ->
println("The category name is ${cat.name}")
if (cat.name == "Security") {
catName = cat.name!!
}
}
index++
}
}
// Push the two values to the list.
serviceCode.let { sevCatList.add(it) }
catName.let { sevCatList.add(it) }
return sevCatList
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 Kotlin 的AWS SDK API 參考》*中的 [DescribeServices](https://sdk.amazonaws.com/kotlin/api/latest/index.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：傳回所有可用的服務代碼、名稱和類別。**
```
Get-ASAService
```
**範例 2：使用指定的代碼，傳回服務的名稱和類別。**
```
Get-ASAService -ServiceCodeList "amazon-cloudfront"
```
**範例 3：傳回指定服務代碼的名稱和類別。**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch")
```
**範例 4：傳回指定服務代碼的名稱和類別 (日文)。目前支援英文 ("en") 和日文 ("ja") 語言代碼。**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch") -Language "ja"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [DescribeServices](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：傳回所有可用的服務代碼、名稱和類別。**
```
Get-ASAService
```
**範例 2：使用指定的代碼，傳回服務的名稱和類別。**
```
Get-ASAService -ServiceCodeList "amazon-cloudfront"
```
**範例 3：傳回指定服務代碼的名稱和類別。**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch")
```
**範例 4：傳回指定服務代碼的名稱和類別 (日文)。目前支援英文 ("en") 和日文 ("ja") 語言代碼。**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch") -Language "ja"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [DescribeServices](https://docs.aws.amazon.com/powershell/v5/reference)。
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_services(self, language):
"""
Get the descriptions of AWS services available for support for a language.
:param language: The language for support services.
Currently, only "en" (English) and "ja" (Japanese) are supported.
:return: The list of AWS service descriptions.
"""
try:
response = self.support_client.describe_services(language=language)
services = response["services"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get Support services for language %s. Here's why: %s: %s",
language,
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return services
```
+ 如需 API 詳細資訊，請參閱《*適用於 Python (Boto3) 的AWS SDK API 參考*》中的 [DescribeServices](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeServices)。
------
# `DescribeSeverityLevels` 搭配 AWS SDK 或 CLI 使用
下列程式碼範例示範如何使用 `DescribeSeverityLevels`。
動作範例是大型程式的程式碼摘錄，必須在內容中執行。您可以在下列程式碼範例的內容中看到此動作：
+ [了解基本概念](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
```
///
/// Get the descriptions of support severity levels.
///
/// Optional language for severity levels.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// The list of support severity levels.
public async Task> DescribeSeverityLevels(string language = "en")
{
var response = await _amazonSupport.DescribeSeverityLevelsAsync(
new DescribeSeverityLevelsRequest()
{
Language = language
});
return response.SeverityLevels;
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 .NET 的 AWS SDK API 參考》*中的 [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeSeverityLevels)。
------
#### [ CLI ]
**AWS CLI**
**列出可用的嚴重性等級**
下列 `describe-severity-levels` 範例會列出支援案例的可用嚴重性等級。
```
aws support describe-severity-levels
```
輸出：
```
{
"severityLevels": [
{
"code": "low",
"name": "Low"
},
{
"code": "normal",
"name": "Normal"
},
{
"code": "high",
"name": "High"
},
{
"code": "urgent",
"name": "Urgent"
},
{
"code": "critical",
"name": "Critical"
}
]
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的[選擇嚴重性](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html#choosing-severity)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [DescribeSeverityLevels](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-severity-levels.html)。
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
```
public static String displaySevLevels(SupportClient supportClient) {
try {
DescribeSeverityLevelsRequest severityLevelsRequest = DescribeSeverityLevelsRequest.builder()
.language("en")
.build();
DescribeSeverityLevelsResponse response = supportClient.describeSeverityLevels(severityLevelsRequest);
List severityLevels = response.severityLevels();
String levelName = null;
for (SeverityLevel sevLevel : severityLevels) {
System.out.println("The severity level name is: " + sevLevel.name());
if (sevLevel.name().compareTo("High") == 0)
levelName = sevLevel.name();
}
return levelName;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ 如需 API 詳細資訊，請參閱*《AWS SDK for Java 2.x API 參考》*中的 [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeSeverityLevels)。
------
#### [ JavaScript ]
**適用於 JavaScript (v3) 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples)中設定和執行。
```
import { DescribeSeverityLevelsCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get the list of severity levels.
// The available values depend on the support plan for the account.
const response = await client.send(new DescribeSeverityLevelsCommand({}));
console.log(response.severityLevels);
return response;
} catch (err) {
console.error(err);
}
};
```
+ 如需 API 詳細資訊，請參閱*《適用於 JavaScript 的 AWS SDK API 參考》*中的 [DescribeSeverityLevels](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeSeverityLevelsCommand)。
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
suspend fun displaySevLevels(): String {
var levelName = ""
val severityLevelsRequest =
DescribeSeverityLevelsRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeSeverityLevels(severityLevelsRequest)
response.severityLevels?.forEach { sevLevel ->
println("The severity level name is: ${sevLevel.name}")
if (sevLevel.name == "High") {
levelName = sevLevel.name!!
}
}
return levelName
}
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 Kotlin 的AWS SDK API 參考》*中的 [DescribeSeverityLevels](https://sdk.amazonaws.com/kotlin/api/latest/index.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：傳回可指派給 AWS 支援案例的嚴重性等級清單。**
```
Get-ASASeverityLevel
```
**範例 2：傳回可指派給 AWS 支援案例的嚴重性等級清單。層級名稱以日文傳回。**
```
Get-ASASeverityLevel -Language "ja"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [DescribeSeverityLevels](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：傳回可指派給 AWS 支援案例的嚴重性等級清單。**
```
Get-ASASeverityLevel
```
**範例 2：傳回可指派給 AWS 支援案例的嚴重性等級清單。層級名稱以日文傳回。**
```
Get-ASASeverityLevel -Language "ja"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [DescribeSeverityLevels](https://docs.aws.amazon.com/powershell/v5/reference)。
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_severity_levels(self, language):
"""
Get the descriptions of available severity levels for support cases for a language.
:param language: The language for support severity levels.
Currently, only "en" (English) and "ja" (Japanese) are supported.
:return: The list of severity levels.
"""
try:
response = self.support_client.describe_severity_levels(language=language)
severity_levels = response["severityLevels"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get severity levels for language %s. Here's why: %s: %s",
language,
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return severity_levels
```
+ 如需 API 詳細資訊，請參閱《*適用於 Python (Boto3) 的AWS SDK API 參考*》中的 [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeSeverityLevels)。
------
# 搭配使用 `DescribeTrustedAdvisorCheckRefreshStatuses` 與 CLI
下列程式碼範例示範如何使用 `DescribeTrustedAdvisorCheckRefreshStatuses`。
------
#### [ CLI ]
**AWS CLI**
**列出 AWS Trusted Advisor 檢查的重新整理狀態**
下列 `describe-trusted-advisor-check-refresh-statuses` 範例會列出兩個 Trusted Advisor 檢查的重新整理狀態：Amazon S3 儲存貯體許可和 IAM 使用。
```
aws support describe-trusted-advisor-check-refresh-statuses \
--check-id "Pfx0RwqBli" "zXCkfM1nI3"
```
輸出：
```
{
"statuses": [
{
"checkId": "Pfx0RwqBli",
"status": "none",
"millisUntilNextRefreshable": 0
},
{
"checkId": "zXCkfM1nI3",
"status": "none",
"millisUntilNextRefreshable": 0
}
]
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的 [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [DescribeTrustedAdvisorCheckRefreshStatuses](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-check-refresh-statuses.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：傳回指定之檢查的重新整理請求的目前狀態。Request-ASATrustedAdvisorCheckRefresh 可用來請求重新整理檢查的狀態資訊。**
```
Get-ASATrustedAdvisorCheckRefreshStatus -CheckId @("checkid1", "checkid2")
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [DescribeTrustedAdvisorCheckRefreshStatuses](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：傳回指定之檢查的重新整理請求的目前狀態。Request-ASATrustedAdvisorCheckRefresh 可用來請求重新整理檢查的狀態資訊。**
```
Get-ASATrustedAdvisorCheckRefreshStatus -CheckId @("checkid1", "checkid2")
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [DescribeTrustedAdvisorCheckRefreshStatuses](https://docs.aws.amazon.com/powershell/v5/reference)。
------
# 搭配使用 `DescribeTrustedAdvisorCheckResult` 與 CLI
下列程式碼範例示範如何使用 `DescribeTrustedAdvisorCheckResult`。
------
#### [ CLI ]
**AWS CLI**
**列出 an AWS Trusted Advisor 檢查的結果**
下列 `describe-trusted-advisor-check-result` 範例會列出 IAM 使用檢查的結果。
```
aws support describe-trusted-advisor-check-result \
--check-id "zXCkfM1nI3"
```
輸出：
```
{
"result": {
"checkId": "zXCkfM1nI3",
"timestamp": "2020-05-13T21:38:05Z",
"status": "ok",
"resourcesSummary": {
"resourcesProcessed": 1,
"resourcesFlagged": 0,
"resourcesIgnored": 0,
"resourcesSuppressed": 0
},
"categorySpecificSummary": {
"costOptimizing": {
"estimatedMonthlySavings": 0.0,
"estimatedPercentMonthlySavings": 0.0
}
},
"flaggedResources": [
{
"status": "ok",
"resourceId": "47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZEXAMPLE",
"isSuppressed": false
}
]
}
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的 [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [DescribeTrustedAdvisorCheckResult](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-check-result.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：傳回 Trusted Advisor 檢查的結果。可使用 Get-ASATrustedAdvisorChecks 取得可用的 Trusted Advisor 檢查清單。輸出是檢查的整體狀態、上次執行檢查的時間戳記，以及特定檢查的唯一 checkid。若要以日文顯示輸出結果，可新增 -Language "ja" 參數。**
```
Get-ASATrustedAdvisorCheckResult -CheckId "checkid1"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [DescribeTrustedAdvisorCheckResult](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：傳回 Trusted Advisor 檢查的結果。可使用 Get-ASATrustedAdvisorChecks 取得可用的 Trusted Advisor 檢查清單。輸出是檢查的整體狀態、上次執行檢查的時間戳記，以及特定檢查的唯一 checkid。若要以日文顯示輸出結果，可新增 -Language "ja" 參數。**
```
Get-ASATrustedAdvisorCheckResult -CheckId "checkid1"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [DescribeTrustedAdvisorCheckResult](https://docs.aws.amazon.com/powershell/v5/reference)。
------
# 搭配使用 `DescribeTrustedAdvisorCheckSummaries` 與 CLI
下列程式碼範例示範如何使用 `DescribeTrustedAdvisorCheckSummaries`。
------
#### [ CLI ]
**AWS CLI**
**列出 AWS Trusted Advisor 檢查的摘要**
下列 `describe-trusted-advisor-check-summaries` 範例會列出兩個 Trusted Advisor 檢查的結果：Amazon S3 儲存貯體許可和 IAM 使用。
```
aws support describe-trusted-advisor-check-summaries \
--check-ids "Pfx0RwqBli" "zXCkfM1nI3"
```
輸出：
```
{
"summaries": [
{
"checkId": "Pfx0RwqBli",
"timestamp": "2020-05-13T21:38:12Z",
"status": "ok",
"hasFlaggedResources": true,
"resourcesSummary": {
"resourcesProcessed": 44,
"resourcesFlagged": 0,
"resourcesIgnored": 0,
"resourcesSuppressed": 0
},
"categorySpecificSummary": {
"costOptimizing": {
"estimatedMonthlySavings": 0.0,
"estimatedPercentMonthlySavings": 0.0
}
}
},
{
"checkId": "zXCkfM1nI3",
"timestamp": "2020-05-13T21:38:05Z",
"status": "ok",
"hasFlaggedResources": true,
"resourcesSummary": {
"resourcesProcessed": 1,
"resourcesFlagged": 0,
"resourcesIgnored": 0,
"resourcesSuppressed": 0
},
"categorySpecificSummary": {
"costOptimizing": {
"estimatedMonthlySavings": 0.0,
"estimatedPercentMonthlySavings": 0.0
}
}
}
]
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的 [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [DescribeTrustedAdvisorCheckSummaries](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-check-summaries.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：傳回指定之 Trusted Advisor 檢查的最新摘要。**
```
Get-ASATrustedAdvisorCheckSummary -CheckId "checkid1"
```
**範例 2：傳回指定之 Trusted Advisor 檢查的最新摘要。**
```
Get-ASATrustedAdvisorCheckSummary -CheckId @("checkid1", "checkid2")
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [DescribeTrustedAdvisorCheckSummaries](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：傳回指定之 Trusted Advisor 檢查的最新摘要。**
```
Get-ASATrustedAdvisorCheckSummary -CheckId "checkid1"
```
**範例 2：傳回指定之 Trusted Advisor 檢查的最新摘要。**
```
Get-ASATrustedAdvisorCheckSummary -CheckId @("checkid1", "checkid2")
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [DescribeTrustedAdvisorCheckSummaries](https://docs.aws.amazon.com/powershell/v5/reference)。
------
# 搭配使用 `DescribeTrustedAdvisorChecks` 與 CLI
下列程式碼範例示範如何使用 `DescribeTrustedAdvisorChecks`。
------
#### [ CLI ]
**AWS CLI**
**列出可用的 AWS Trusted Advisor 檢查**
下列`describe-trusted-advisor-checks`範例列出您 AWS 帳戶中可用的 Trusted Advisor 檢查。此資訊包括檢查名稱、ID、描述、類別和中繼資料。請注意，輸出會縮短以提高易讀性。
```
aws support describe-trusted-advisor-checks \
--language "en"
```
輸出：
```
{
"checks": [
{
"id": "zXCkfM1nI3",
"name": "IAM Use",
"description": "Checks for your use of AWS Identity and Access Management (IAM). You can use IAM to create users, groups, and roles in AWS, and you can use permissions to control access to AWS resources. \n
\n
\nAlert Criteria
\nYellow: No IAM users have been created for this account.\n
\n
\nRecommended Action
\nCreate one or more IAM users and groups in your account. You can then create additional users whose permissions are limited to perform specific tasks in your AWS environment. For more information, see Getting Started. \n
\nAdditional Resources
\nWhat Is IAM?",
"category": "security",
"metadata": []
}
]
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的 [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [DescribeTrustedAdvisorChecks](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-checks.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：傳回 Trusted Advisor 檢查的集合。您必須指定語言參數，其可接受英文輸出 "en"，或日文輸出 "ja"。**
```
Get-ASATrustedAdvisorCheck -Language "en"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [DescribeTrustedAdvisorChecks](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：傳回 Trusted Advisor 檢查的集合。您必須指定語言參數，其可接受英文輸出 "en"，或日文輸出 "ja"。**
```
Get-ASATrustedAdvisorCheck -Language "en"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [DescribeTrustedAdvisorChecks](https://docs.aws.amazon.com/powershell/v5/reference)。
------
# 搭配使用 `RefreshTrustedAdvisorCheck` 與 CLI
下列程式碼範例示範如何使用 `RefreshTrustedAdvisorCheck`。
------
#### [ CLI ]
**AWS CLI**
**重新整理 an AWS Trusted Advisor 檢查**
下列`refresh-trusted-advisor-check`範例會重新整理您 AWS 帳戶中的 Amazon S3 儲存貯體許可 Trusted Advisor 檢查。
```
aws support refresh-trusted-advisor-check \
--check-id "Pfx0RwqBli"
```
輸出：
```
{
"status": {
"checkId": "Pfx0RwqBli",
"status": "enqueued",
"millisUntilNextRefreshable": 3599992
}
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的 [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [RefreshTrustedAdvisorCheck](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/refresh-trusted-advisor-check.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：請求重新整理指定的 Trusted Advisor 檢查。**
```
Request-ASATrustedAdvisorCheckRefresh -CheckId "checkid1"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [RefreshTrustedAdvisorCheck](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：請求重新整理指定的 Trusted Advisor 檢查。**
```
Request-ASATrustedAdvisorCheckRefresh -CheckId "checkid1"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [RefreshTrustedAdvisorCheck](https://docs.aws.amazon.com/powershell/v5/reference)。
------
# `ResolveCase` 搭配 AWS SDK 或 CLI 使用
下列程式碼範例示範如何使用 `ResolveCase`。
動作範例是大型程式的程式碼摘錄，必須在內容中執行。您可以在下列程式碼範例的內容中看到此動作：
+ [了解基本概念](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**適用於 .NET 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples)中設定和執行。
```
///
/// Resolve a support case by caseId.
///
/// Id for the support case.
/// The final status of the case after resolving.
public async Task ResolveCase(string caseId)
{
var response = await _amazonSupport.ResolveCaseAsync(
new ResolveCaseRequest()
{
CaseId = caseId
});
return response.FinalCaseStatus;
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 .NET 的 AWS SDK API 參考》*中的 [ResolveCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/ResolveCase)。
------
#### [ CLI ]
**AWS CLI**
**解決支援案例**
下列`resolve-case`範例會解決您 AWS 帳戶中的支援案例。
```
aws support resolve-case \
--case-id "case-12345678910-2013-c4c1d2bf33c5cf47"
```
輸出：
```
{
"finalCaseStatus": "resolved",
"initialCaseStatus": "work-in-progress"
}
```
如需詳細資訊，請參閱《AWS Support 使用者指南》**中的[案例管理](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html)。
+ 如需 API 詳細資訊，請參閱《AWS CLI 命令參考》**中的 [ResolveCase](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/resolve-case.html)。
------
#### [ Java ]
**SDK for Java 2.x**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples)中設定和執行。
```
public static void resolveSupportCase(SupportClient supportClient, String caseId) {
try {
ResolveCaseRequest caseRequest = ResolveCaseRequest.builder()
.caseId(caseId)
.build();
ResolveCaseResponse response = supportClient.resolveCase(caseRequest);
System.out.println("The status of case " + caseId + " is " + response.finalCaseStatus());
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ 如需 API 詳細資訊，請參閱*《AWS SDK for Java 2.x API 參考》*中的 [ResolveCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/ResolveCase)。
------
#### [ JavaScript ]
**適用於 JavaScript (v3) 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples)中設定和執行。
```
import { ResolveCaseCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
const main = async () => {
try {
const response = await client.send(
new ResolveCaseCommand({
caseId: "CASE_ID",
}),
);
console.log(response.finalCaseStatus);
return response;
} catch (err) {
console.error(err);
}
};
```
+ 如需 API 詳細資訊，請參閱*《適用於 JavaScript 的 AWS SDK API 參考》*中的 [ResolveCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/ResolveCaseCommand)。
------
#### [ Kotlin ]
**適用於 Kotlin 的 SDK**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples)中設定和執行。
```
suspend fun resolveSupportCase(caseIdVal: String) {
val caseRequest =
ResolveCaseRequest {
caseId = caseIdVal
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.resolveCase(caseRequest)
println("The status of case $caseIdVal is ${response.finalCaseStatus}")
}
}
```
+ 如需 API 詳細資訊，請參閱*《適用於 Kotlin 的AWS SDK API 參考》*中的 [ResolveCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)。
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**範例 1：傳回指定案例的初始狀態，以及呼叫解決案例完成後的目前狀態。**
```
Resolve-ASACase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V4)》**中的 [ResolveCase](https://docs.aws.amazon.com/powershell/v4/reference)。
**Tools for PowerShell V5**
**範例 1：傳回指定案例的初始狀態，以及呼叫解決案例完成後的目前狀態。**
```
Resolve-ASACase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
+ 如需 API 詳細資訊，請參閱《AWS Tools for PowerShell Cmdlet 參考 (V5)》**中的 [ResolveCase](https://docs.aws.amazon.com/powershell/v5/reference)。
------
#### [ Python ]
**適用於 Python 的 SDK (Boto3)**
GitHub 上提供更多範例。尋找完整範例，並了解如何在 [AWS 程式碼範例儲存庫](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples)中設定和執行。
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def resolve_case(self, case_id):
"""
Resolve a support case by its caseId.
:param case_id: The ID of the case to resolve.
:return: The final status of the case.
"""
try:
response = self.support_client.resolve_case(caseId=case_id)
final_status = response["finalCaseStatus"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't resolve case. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return final_status
```
+ 如需 API 詳細資訊，請參閱《*適用於 Python (Boto3) 的AWS SDK API 參考*》中的 [ResolveCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/ResolveCase)。
------