RoutingProfile

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Type: String

Valid Values: TIME_SINCE_LAST_ACTIVITY | TIME_SINCE_LAST_INBOUND

Required: No

The IDs of the associated queue.

Type: Array of strings

Required: No

The identifier of the default outbound queue for this routing profile.

Type: String

Required: No

The description of the routing profile.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 250.

Required: No

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: No

Whether this a default routing profile.

Type: Boolean

Required: No

The AWS Region where this resource was last modified.

Type: String

Pattern: [a-z]{2}(-[a-z]+){1,2}(-[0-9])?

Required: No

The timestamp when this resource was last modified.

Type: Timestamp

Required: No

The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Type: Array of MediaConcurrency objects

Required: No

The name of the routing profile.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 127.

Required: No

The number of associated queues in routing profile.

Type: Long

Required: No

The number of associated users in routing profile.

Type: Long

Required: No

The Amazon Resource Name (ARN) of the routing profile.

Type: String

Required: No

The identifier of the routing profile.

Type: String

Required: No

The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.

Type: String to string map

Map Entries: Maximum number of 50 items.

Key Length Constraints: Minimum length of 1. Maximum length of 128.

Key Pattern: ^(?!aws:)[\p{L}\p{Z}\p{N}_.:/=+\-@]*$

Value Length Constraints: Maximum length of 256.

Required: No