UpdateRoutingProfileConcurrency
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
Request Syntax
POST /routing-profiles/InstanceId/RoutingProfileId/concurrency HTTP/1.1
Content-type: application/json
{
"MediaConcurrencies": [
{
"Channel": "string",
"Concurrency": number,
"CrossChannelBehavior": {
"BehaviorType": "string"
}
}
]
}URI Request Parameters
The request uses the following URI parameters.
- InstanceId
-
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
Length Constraints: Minimum length of 1. Maximum length of 100.
Required: Yes
- RoutingProfileId
-
The identifier of the routing profile.
Required: Yes
Request Body
The request accepts the following data in JSON format.
- MediaConcurrencies
-
The channels that agents can handle in the Contact Control Panel (CCP).
Type: Array of MediaConcurrency objects
Required: Yes
Response Syntax
HTTP/1.1 200
Response Elements
If the action is successful, the service sends back an HTTP 200 response with an empty HTTP body.
Errors
For information about the errors that are common to all actions, see Common Errors.
- InternalServiceException
-
Request processing failed because of an error or failure with the service.
HTTP Status Code: 500
- InvalidParameterException
-
One or more of the specified parameters are not valid.
HTTP Status Code: 400
- InvalidRequestException
-
The request is not valid.
HTTP Status Code: 400
- ResourceNotFoundException
-
The specified resource was not found.
HTTP Status Code: 404
- ThrottlingException
-
The throttling limit has been exceeded.
HTTP Status Code: 429
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
