# Visualizations in manager assistant Manager assistant can generate visualizations to help you understand metric trends and patterns. When you ask a question about your contact center data, manager assistant can supplement the response with an interactive chart or table that is rendered in the chat panel. ![A response in the assistant panel with a combined bar and line chart that shows contacts handled per day and the abandonment rate for the same period.](http://docs.aws.amazon.com/connect/latest/adminguide/images/manager-assistant-visualization.png) ## Supported visualizations + **Line charts** – for trends and time-series data, such as average handle time over the past two weeks. + **Bar charts** – for categorical comparisons, such as contacts handled by queue. Bar charts support multiple series, stacked bars, and horizontal orientation. + **Mixed line and bar charts** – for combining a metric with a reference line, such as contacts handled per day as bars with average handle time as a line on the same chart. + **Area charts** – for cumulative volume over time, such as contact volume per day for the last two weeks. + **Pie charts** – for distributions across categories, such as contacts by channel. + **Tables** – for detailed breakdowns with labeled, sorted columns, such as per-agent metrics. ## Request a visualization You can request your data in a specific visual format, or let manager assistant select the format. For example: + Show me contacts handled by queue today in a bar chart. + Chart the average handle time trend for this week as a line chart. + Give me a pie chart of contact volume by channel. + Plot service level by day against an 80 percent target line. ## Modify a visualization Generated visualizations are part of the chat, so you refine them the same way that you refine any other response: by continuing the chat. Responses reflect the visualization that was last rendered, so follow-up requests such as **that chart** or **the table above** work as expected. You can make the following types of changes: + **Change the chart type** – for example, **Show me that in a bar chart instead.** + **Change formatting and layout** – for example, **Make it taller.** + **Refine the data** – for example, **Only show the top 5 queues**, or **Break that down by channel instead.** + **Add reference points** – for example, **Add the target service level as a line.** ## Update a previously generated visualization You can request a refresh of a previously generated visualization with new data or parameters. Manager assistant updates the existing visualization in place instead of creating a duplicate. For example: + Refresh that chart with the latest data. + Show the same chart for last week instead of today. + Change the date range to the last 30 days. + Update the table to include contacts handled as a column.