When to use a service request
The following examples describe a service request:
AMS or AWS general guidance
Patch MW related questions
Backup schedule related questions
Questions about the functionality of AWS services
The following are examples of what shouldn't be raised in a service request:
Access issues
Patch failure
Backup failure
RFC failure or RFC that causes business interruption (Use Incident for business interruption)
RFC questions or additional input or change of RFC scope (Use RFC bidirectional correspondence)
