AWS Partner Assistant - AWS Partner Central
Benefits and featuresHow to use AWS Partner Assistant

AWS Partner Assistant

AWS Partner Assistant is a generative AI-powered chatbot for AWS Partners. It is accessible from both Partner Central and AWS Marketplace Management Portal (AMMP) and uses Amazon Q Business, which is trained according to documentation that’s exclusive to registered partners.

Note

To access AWS Partner Assistant, partners must link their AWS Partner Central account with their AWS account. For more information, see Linking AWS Partner Central accounts with AWS Marketplace seller accounts.

The chatbot provides real-time answers and documentation summaries on a variety of topics related to AWS services, AWS Marketplace seller guidance, and AWS Partner Network incentives, benefits, and programs. If the chatbot is unable to provide a response, it advises you on how to file a ticket with the support team. You can also provide feedback from within the chatbot using thumbs-up and thumbs-down buttons, which helps improve the chatbot’s accuracy and quality.

The following is a typical interaction with AWS Partner Assistant:

  1. Ask a question: Open the chatbot from either AWS Partner Central or AMMP, and ask a question using everyday language.

  2. AWS Partner Assistant processes the request: The chatbot uses natural language processing (NLP) to interpret your query.

  3. AWS Partner Assistant generates a response: The chatbot returns a relevant response, which includes additional resources.

  4. Provide feedback: The chatbot prompts you for feedback.

Benefits and features

AWS Partner Assistant provides a self-service option that improves access to information.

  • Immediate answers: Partners typically must contact AWS directly for help, but AWS Partner Assistant is always available.

  • Accurate answers: Partners receive factual, timely information with minimal response variability.

  • Self-service support: Reduces the time it takes to locate relevant resources.

  • Advanced responses: Provides natural, intuitive, human-like responses.

  • Contextual understanding: Provides additional information about complex subjects.

  • Self-learning system: Continuously improves by learning from interactions, refining responses over time, and expanding its knowledge base.

  • Scalable support: Capable of handling large volumes of inquires simultaneously.

How to use AWS Partner Assistant

  1. Log in to AWS Partner Central or AMMP.

  2. Access the chat:

    1. Choose the purple floating icon at the bottom-right hand corner.

    2. Choose from one of the suggested prompts, or begin typing your question in the text field.

    3. The chatbot responds with sources and links.

  3. Access the chatbot from Partner Central:

    1. Choose the Support menu.

    2. Select Instant chat with AWS Partner Assistant from the dropdown.

    3. (Optional) Access the chatbot from a support ticket. Before submitting a support ticket, choose Ask AWS Partner Assistant to get an immediate answer.

  4. Access the chatbot from AMMP:

    1. From the Contact Us page, choose Ask AWS Partner Assistant.

    2. (Optional) Access the chatbot from a support ticket. Before submitting a support ticket, choose Submit support request from the Contact Us page. Choose Ask AWS Partner Assistant to get an immediate answer.

  5. (Optional) Provide feedback:

    1. After each response, you have the option to provide feedback: Choose Thumbs Up if the response meets your needs.

    2. Choose Thumbs Down if the response wasn’t helpful.

    3. If you choose Thumbs Down, provide more detail in the text box or choose an option from the picklist that best describes why the response wasn’t helpful.

    4. Rate your experience by choosing Feedback from the bottom-left corner of the chatbot window: Choose Feedback to open a pop-up with a rating scale. Use the text field for any additional comments or feedback.