[OA.BCL.3] Reduce troubleshooting and technical debt through continuous improvement

Category: FOUNDATIONAL

Proactively reducing the frequency of interruptions and addressing technical debt can have a significant positive impact on overall DevOps adoption. Allocating budget and a portion of the team's time to improve existing processes, environments, and workloads can yield a net improvement to overall development speed, code quality, and system stability. This can be achieved by implementing tools, processes, and team norms to identify, track, and manage technical debt, as well as regularly assessing and prioritizing process improvement opportunities. 

To focus teams on impactful improvements, encourage teams to factor in time and effort towards these initiatives. Establish metrics to measure their impact. Prioritizing addressing technical debt as part of regular work can also reduce the likelihood of production issues, ultimately resulting in more stable and reliable systems.