This whitepaper contains additional guidance not found in the SaaS Lens of the AWS Well-Architected Tool.
Tenant-Aware Operations
The operations experience for SaaS environments introduces the need for additional mechanisms and tooling that can be used to create tenant-aware insights into the activity and consumption patterns of individual tenants and tiers. The idea here is that SaaS providers need to be able to view system activity and health through the lens of individual tenants and tenant tiers. This is essential to diagnosing and evaluating the trends and patterns of activity and consumption for individual tenants.