Authentication for applications in Amazon Connect Agent Workspace - Agent Workspace

Authentication for applications in Amazon Connect Agent Workspace

Apps in Amazon Connect Agent Workspace must provide their own authentication to their users. It is recommended that apps use the same identity provider that the Amazon Connect instance has been configured to use when it was created. This will make it so users only need to log in once for both the agent workspace and their applications, since they both use the same single sign on provider.

Note

On Jul 22, 2024, Google announced that they no longer plan to deprecate third-party cookies [1]. With this announcement, there will be no impact to third-party applications embedded within Amazon Connect’s agent workspace, unless third-party application users explicitly opt-in for deprecation. We advise third-party application developers to adopt the third-party cookie deprecation impact prevention solutions below as a forward-looking preventative measure.

If you have any questions or concerns, please contact AWS Support [2].

[1] https://privacysandbox.com/news/privacy-sandbox-update/

[2] https://aws.amazon.com/support

For more information, see the 3p admin guide.

Third-party Cookie Deprecation

We are aware of the Google Chrome Third-Party Cookies Deprecation (3PCD) that may impact the third-party applications experience. If your application is embedded within Amazon Connect’s agent workspace in an iframe and uses cookie based Authentication/Authorization, then your application is likely to be impacted by Third-Party Cookie Deprecation. You can test if your user experience will be impacted by 3PCD by using the following Test for Breakage guidance.

Here are the recommendations to ensure customers continue to have good experiences when accessing your application within the Amazon Connect agent workspace with Google Chrome.

  • Temporary solution: Allow 3p cookie access here.

  • Permanent solution: Refer to the guidance from Chrome to choose the best option suitable for your application.