What is the Amazon Connect Agent Workspace?

Amazon Connect Agent Workspace is a single, intuitive application that provides your agents with all of the tools and step-by-step guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster. Contact center agents might be required to use more than seven applications to manage each customer interaction, digging through various tools to process simple requests, and frustrating customers on hold. Amazon Connect Agent Workspace integrates all of your agent tools on one screen. You can customize the workspace to present agents with step-by-step guidance to resolve customer issues faster.

Are you a first-time Amazon Connect Agent Workspace user?

If you are a first-time user of Amazon Connect Agent Workspace, we recommend that you begin by reading the following sections: