Connecting ServiceNow Online to Amazon Q Business
ServiceNow provides a cloud-based service management system to create and manage organization-level workflows, such as IT services, ticketing systems, and support. You can connect ServiceNow Online instance to Amazon Q Business—using either the AWS Management Console or the CreateDataSource API—and create an Amazon Q web experience.
Topics
- Known limitations for the Amazon Q Business ServiceNow Online connector
- ServiceNow Online connector overview
- Prerequisites for connecting Amazon Q Business to ServiceNow Online
- Connecting Amazon Q Business to ServiceNow Online using the console
- Connecting Amazon Q Business to ServiceNow using APIs
- Connecting Amazon Q Business to ServiceNow using AWS CloudFormation
- How Amazon Q Business connector crawls ServiceNow ACLs
- ServiceNow Online data source connector field mappings
- IAM role for Amazon Q Business ServiceNow Online connector
- Troubleshooting your Amazon Q Business ServiceNow Online connector
Learn more
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For an overview of the Amazon Q web experience creation process using IAM Identity Center, see Configuring an application using IAM Identity Center.
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For an overview of the Amazon Q web experience creation process using AWS Identity and Access Management, see Configuring an application using IAM.
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For an overview of connector features, see Data source connector concepts.
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For information about connector configuration best practices, see Connector configuration best practices.
Known limitations for the Amazon Q Business ServiceNow Online connector
The ServiceNow Online connector has the following known limitations:
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There is no REST API to wake up your ServiceNow Instance. You have to manually login into the ServiceNow instance to activate it when it's in hibernating mode.
