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Prerequisites for connecting Amazon Q Business to ServiceNow Online

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Prerequisites for connecting Amazon Q Business to ServiceNow Online - Amazon Q Business

Before you begin, make sure that you have completed the following prerequisites.

In ServiceNow, make sure you have:

  • Created a Personal or Enterprise Developer Instance and have a ServiceNow instance with an administrative role.

  • Copied the host of your ServiceNow instance URL. The format for the host URL you enter is your-domain.service-now.com. You need your ServiceNow instance URL to connect to Amazon Q.

  • Configured basic authentication credentials containing a username and password to allow Amazon Q to connect to your ServiceNow instance.

  • Optional: Configured an OAuth 2.0 credential token that can identify Amazon Q using a username, password, and a generated client ID, and a client secret. For more information, see ServiceNow documentation on OAuth 2.0 authentication on the ServiceNow website.

In your AWS account, make sure you have:

  • Created a Amazon Q Business application.

  • Created a Amazon Q Business retriever and added an index.

  • Created an IAM role for your data source and, if using the Amazon Q API, noted the ARN of the IAM role.

  • Stored your ServiceNow Online authentication credentials in an AWS Secrets Manager secret and, if using the Amazon Q API, noted the ARN of the secret.

    Note

    If you’re a console user, you can create the IAM role and Secrets Manager secret as part of configuring your Amazon Q application on the console.

For a list of things to consider while configuring your data source, see Data source connector configuration best practices.

Note

For more information on connecting ServiceNow Online to Amazon Q Business, see Derive generative AI-powered insights from ServiceNow with Amazon Q Business in the AWS Machine Learning Blog.

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