Troubleshooting your Amazon WorkDocs connector
The following table provides information about error codes you may see for the Amazon WorkDocs connector and suggested troubleshooting actions.
| Error code | Error message | Suggested resolution |
|---|---|---|
| 5001 | Add valid organizationId. | organizationId should not be null or empty. |
| 5002 | Add valid domainName. | domainName should not be null or empty. |
| 5003 | Add valid siteName. | SiteName should not be null or empty. |
| 5004 | There was an error parsing the field value. | Size has exceeded the maximum allowable limit. |
| 5005 | Error in de-serializing change log token. | Wait for a few minutes and try again. |
| 5006 | Error in serializing change log token. | Wait for a few minutes and try again. |
| 5007 | Amazon WorkDocs Service is not available. | Wait for a few minutes and try again. |
| 5008 | Amazon Q is unable to reach Amazon WorkDocs Server at this moment. | Wait for a few minutes and try again. |
| 5009 | Amazon Q is unable to assume index IAM role. | Ensure that service principal qbusiness.amazonaws.com is added to IAM role trust policy. |
| 5010 | Operation is not permitted. | Wait for a few minutes and try again. |
| 5100 | There was a problem while retrieving the values for the field. | The values may be empty or incorrect. It should be either true or false. |
| 5099 | An exception has occurred while calling Amazon WorkDocs API. | Add permissions to call API in your data source IAM role. |
| 5098 | Amazon Q is unable to find id. | Wait for a few minutes and try again. |
