Managing your payments in India - AWS Billing
Supported payment methodsUse a credit or debit card to make a paymentSave your credit or debit card detailsAdd card details when making a paymentDelete a credit or debit cardAdd a net banking accountUse a net banking account to make a paymentRemove a net banking accountUse Unified Payments Interface (UPI) to make a paymentSet up automatic payments on your credit or debit cardUnderstanding your automatic paymentsUnderstanding your AWS Marketplace and subscription purchasesCancel automatic payments on your credit or debit cardMaking payments for invoices outside of AWS India SORViewing eligible credit or debit cards for AWS India invoices

Managing your payments in India

If your account is with AWS India, follow the procedures in this topic to manage your payment methods and make payments. For more information about whether your account is with AWS or AWS India, see Finding the seller of record.

Note

If you have questions about payment methods, see Getting help with your bills and payments.

Supported payment methods

AWS supports Visa, Mastercard, American Express, and RuPay credit and debit cards for AWS India accounts. In addition, you can use internet banking (net banking) accounts and Unified Payments Interface (UPI) to pay your AWS bills for AWS India. You can also set up automatic payments (e-mandates) on eligible credit or debit cards to automatically pay your AWS bills when payments are due. You can only use e-mandates for charges up to INR 15,000.

Use a credit or debit card to make a payment

You can use the Billing and Cost Management console to pay your AWS India bills. Follow this procedure to make a payment with a credit or debit card.

To use a credit or debit card to make a payment

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all of your remaining AWS bills. If there aren't any bills listed, you don't have to do anything.

  3. Choose the bill that you're paying in the Payments due table.

  4. Choose Complete payment.

  5. To enable automated recurring payments on this card, select the checkbox next to Charge this payment method automatically for future payments.

  6. Choose Verify and pay.

  7. For Visa, Mastercard, American Express, and RuPay payment methods, you're redirected to your bank to verify your payment.

    After your payment is verified, you're redirected to the Payments page. Your AWS bill will remain on the Payments due table until your bank processes your payment.

Save your credit or debit card details

You can save your credit or debit card details for card networks in AWS for subsequent AWS bill payments as per the guidelines of the Reserve Bank of India (RBI).

To save debit or credit card details

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payment preferences.

  3. Choose Add payment method.

  4. Choose Credit / Debit Card.

  5. Enter your card number, expiration date, security code (CVV) and the name of the card holder.

  6. Provide your consent to Save card information for future payments.

  7. In the Billing address section, enter your name, billing address, and phone number.

  8. Review your card information and then choose Add payment method.

    You will be redirected to your bank website to verify the card and will be charged 2 Indian rupee (INR). This charge will be refunded back to your card within 5-7 business days.

    After your card is verified successfully, your card details will be saved to your AWS account.

Add card details when making a payment

You can also add your credit or debit card details when you pay your AWS bill. After you add the card as a payment method, you don't need to repeat this procedure.

To add card details when making a payment

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all of your remaining AWS bills. If there aren't any bills listed, you don't have to do anything.

  3. Choose the bills to pay in the Payments due table.

  4. Choose Make payments.

  5. Choose Add payment method and then choose Credit / Debit Card.

  6. Enter your card number, expiration date, security code (CVV) and the name of the card holder.

  7. Provide your consent to Save card information for future payments.

  8. In the Billing address section, enter your name, billing address, and phone number.

  9. Review your card information and then choose Add payment method.

    You will be redirected to the bill payment summary where you will be prompted to make a payment.

    Once your payment is successful, your card details will be saved to your AWS account.

Delete a credit or debit card

Before you delete your credit or debit card, ensure that your AWS account has another valid payment method set as the default.

To delete a credit or debit card

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payment preferences. Payment methods associated with your AWS account appear in the Payment method section.

  3. Select the payment method and then choose Delete.

  4. In the Delete payment method? dialog box, choose Delete.

Add a net banking account

You can use the Billing and Cost Management console to add internet banking (net banking) accounts as your payment method. This payment option is available to all AWS India customers.

To add a net banking account

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payment preferences.

  3. Choose Add payment method.

  4. Choose Net Banking.

  5. Under Net banking information, choose your bank name.

  6. In the Billing address section, enter your name, billing address, and phone number.

  7. Choose Add payment method.

Use a net banking account to make a payment

You can use the Billing and Cost Management console to pay your AWS India bills. Follow this procedure to make a payment with net banking.

Note

Because of current AWS India regulations, you're redirected to your bank to authorize the charge with each AWS payment. You can't use net banking for automatic payments.

To use net banking to make a payment

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all of your remaining AWS bills. If there aren't any bills listed, you don't have to do anything.

  3. Choose the bills that you're paying in the Payments due table.

  4. Choose Complete payment.

  5. On the Complete a payment page, the net banking account that you previously saved is selected by default. To use another net banking account, choose Add payment method, then Net Banking.

  6. Review the summary and then choose Verify and pay.

  7. You're redirected to your bank's website to verify your payment. Sign in to your bank's account and follow the prompts to approve the payment.

    After your payment is verified, you're redirected to the Payments page. A success message appears at the top of the page.

Remove a net banking account

You can use the Billing and Cost Management console to remove a net banking account from your AWS account.

To remove a net banking account

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payment preferences. Payment methods that are associated with your AWS account are listed in the Payment method section.

  3. Ensure that your AWS account has another valid payment method set as the default.

  4. Select the payment method, and then choose Delete.

  5. In the Delete payment method dialog box, choose Delete.

Use Unified Payments Interface (UPI) to make a payment

You can use the Billing console to pay your AWS India bills. Follow this procedure to make a payment with Unified Payments Interface (UPI).

Note

In order to approve UPI transactions, after you enter a valid UPI ID and billing address, AWS India will send a request to the UPI application (app) associated with the UPI ID that you specified. To complete a payment, open your UPI app and approve the transaction within 10 minutes. If the transaction isn't approved within 10 minutes, the request expires, and you will need to retry a payment again from the Billing console.

To use UPI to make a payment

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all of your remaining AWS bills. If there aren't any bills listed, you don't have to do anything.

  3. Choose the bills that you're paying in the Payments due table.

  4. Choose Complete payment.

  5. Do one of the following on the Complete a payment page:

    • Choose the Use UPI button.

    • Choose Add payment method, then choose Unified Payments Interface (UPI) from the menu.

  6. Enter your UPI ID and choose Verify.

  7. If successful, enter the billing address or choose to use an existing address.

  8. Choose Add payment method.

  9. Once you're redirected the Payments page, review the summary and then choose Verify and pay.

    You will be redirected to an intermediate page that shows the instructions you need to approve the payment. After your payment is verified, you're redirected to the Payments page with a success message at the top of the page.

Set up automatic payments on your credit or debit card

You can enable credit or debit card automatic recurring payments for your AWS India bills using the following steps. We currently support automatic payments up to INR 15,000 for each bill. You are required to make manual payments to bills that exceed INR 15,000. To enable recurring payments on your card, you must set up an e-mandate on the card.

To set up e-mandate

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all of your remaining AWS bills. If there aren't any bills listed, you don't have to do anything.

  3. Choose the bill that you're paying in the Payments due table.

  4. Choose Complete payment.

  5. In the Payment summary section, select the checkbox next to Charge this payment method automatically for future payments.

  6. Choose Verify and pay.

Note

  • You can’t select the checkbox to set up e-mandate if your credit or debit card is not supported, or if it is not set up as the default payment method. Contact your bank to learn more about e-mandate support. To change your default payment method, see Designate a default payment method.

  • You can't change or edit your default payment method without canceling the active e-mandate on the card. This is to ensure we automatically charge the default payment instrument only. To cancel the e-mandate, see Cancel automatic payments on your credit or debit card. After the e-mandate is canceled, you can edit or change your default card.

As next steps, your bank redirects you to verify your payment and e-mandate setup. Once e-mandate is successfully configured, your default payment method on the Payment preference page shows the status as AutoPay enabled.

Your future AWS bills up to INR 15,000 are automatically charged to your credit or debit card each month, starting with the next billing cycle.

Understanding your automatic payments

Once you complete setting up your recurring payments, your AWS India bills up to INR 15,000 is charged each month automatically.

When you succeed setting up your automatic payment, keep in mind the following points:

  • In the Payment preference page, your default payment shows the status as AutoPay enabled.

  • When your AWS bill is generated, you receive a pre-debit reminder 24 hours prior to the charge through SMS or email from your bank.

  • Manual payments are temporarily disabled up to 96 hours while AWS attempts to charge your card automatically.

When your automatic payment fails, keep in mind the following points:

  • Your automatic charges might fail for insufficient balance, or other reasons.

  • We will attempt to charge your card several times, and you will receive an email alert with each attempt.

  • You need to make manual payments for bills greater than INR 15,000.

Understanding your AWS Marketplace and subscription purchases

If you have e-mandate enabled for a credit or debit card and purchase a subscription under INR 15,000, your card is charged automatically when you make the purchase.

If you don't have e-mandate enabled, the subscription amount is over INR 15,000, or you're purchasing the subscription from an SOR other than AWS India account, you payment card is not charged automatically. Instead, you must complete the payment on the Payments page within one hour to activate the subscription. Your subscription purchase and invoice is void if you are unable to complete the transaction during that time. To continue, repurchase your subscription and complete the payment.

Cancel automatic payments on your credit or debit card

You can disable credit or debit card automatic payments for your recurring AWS bills by canceling the e-mandate.

To cancel an e-mandate through the AWS console

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payment preference page.

  3. Under the Default payment preferences section, the status shows AutoPay enabled if AutoPay is currently active.

  4. Choose Disable AutoPay.

  5. On the Disable automatic payments modal, choose Disable.

To cancel an e-mandate through the bank portal or SiHub

  1. Access your bank's website directly, or through the link sent from your bank in the pre-debit SMS or email notifications.

    1. You might be required to enter your payment card details to view active e-mandates.

  2. From the list of active e-mandate list, find Amazon Web Services and choose Cancel.

    1. You bank might send a one-time password or require additional authentication to complete your cancel request.

Once AWS validates that your e-mandate has been canceled, your default payment method will reflect the change. You can review your automatic payment status on the Billing and Cost Management console Payment preference page. No further action is needed from you in the Billing and Cost Management console. You will need to make manual payments for pending and future bills.

If the e-mandate cancel fails, your default payment method on the Payment preference page will show the status as AutoPay enabled. Attempt the cancel process again to prevent further charges to your payment card.

Making payments for invoices outside of AWS India SOR

You might encounter scenarios where you have an AWS India account, but need to make AWS payments for invoices other than the AWS India seller of record (SOR).

Examples

  • You received an AWS Marketplace invoice from AWS Inc.

  • You have an outstanding invoice from an SOR other than AWS India from before moving your account to AWS India.

  • Your account is the management account of an organization with member accounts that aren't in AWS India.

Note

You can't use AutoPay for invoices that aren't for AWS India SOR, from an AWS India account. You must settle all invoices that aren't AWS India from the Payments console page. For more information, see Making payments.

If you're in an AWS India account where the default payment method is a credit or debit card and you are paying for invoices other than AWS India, you must use a payment card that is eligible for payments for those SORs. When you add payment cards to your AWS India account using Payment preferences, that payment method can only be used to make payments to AWS India invoices according to RBI guidelines. If you don't have an eligible card saved, you must add a new payment method.

To complete a payment for invoices outside of AWS India

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payments.

  3. Select the outstanding invoices for invoices outside of AWS India.

  4. Choose Complete payment.

  5. On the Complete payment page, do one of the following:

    • (If you have an eligible card saved on file) The card is automatically selected for you to complete your payment for the invoices that aren't AWS India.

      To use another eligible payment card on file, choose Change payment method.

    • (If you don't have an eligible card saved on file) Choose Add payment method and enter a credit or debit card eligible for payments outside of AWS India. This card is stored for future payments for invoices other than AWS India.

Note

If you can't save a payment card on your account, contact AWS Support to ensure your account has the functionality enabled.

Viewing eligible credit or debit cards for AWS India invoices

You can view all of your payment cards save to your account on the Payments preferences console page, under the Payment methods section.

Reserve Bank of India (RBI) guidelines require that AWS India cards be stored following the Payment Aggregators and Payment Gateway (PAPG) regulations. This means cards are stored separately from payment cards used to transact outside of AWS India. For accounts that transacted with a different service provider before moving to AWS India, or AWS India management accounts paying for member accounts from multiple service providers, the same card might appear twice under Payment methods - once for using with AWS India per RBI guidelines, and once for transactions other than AWS India.

When you view your payment methods from an AWS India account, you see payment cards that are saved following the RBI guidelines and eligible for AWS India invoices. To see all of your payment cards, turn on Show ineligible payment methods. This shows all of your payment cards on file, including those marked as Ineligible for AWS India invoices but can still be used for other SORs. If you see two of the same payment card, this is likely because one card is stored following the RBI regulations for AWS India only, and the other is stored for other SOR invoices.

Troubleshooting ineligible payment method alerts

You might see an alert on your Payment preferences page if you recently changed your SOR to or from AWS India. The alert will mention that your default payment method is not eligible to use under the current service provider. This is because RBI guidelines require that payment cards used for can only be used for AWS India invoices. You can remedy this alert banner by updating your default payment card.

To register an eligible payment card

  1. Open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. In the navigation pane, choose Payment preferences.

  3. (If you have an eligible card saved on file for the new SOR) Choose the card and Set as default.

  4. (If you don't have an eligible card saved on file) Choose Add payment method and enter a credit or debit card eligible for payments outside of AWS India. After it is saved, choose Set as default.