CaseDetails
A JSON-formatted object that contains the metadata for a support case. It is contained in the response from a DescribeCases request. CaseDetails contains the following fields:
-
caseId - The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47.
-
categoryCode - The category of problem for the support case. Corresponds to the
CategoryCodevalues returned by a call to DescribeServices. -
displayId - The identifier for the case on pages in the AWS Support Center.
-
language - The language in which AWS Support handles the case. AWS Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the
languageparameter if you want support in that language. -
nextToken - A resumption point for pagination.
-
recentCommunications - One or more Communication objects. Fields of these objects are
attachments,body,caseId,submittedBy, andtimeCreated. -
serviceCode - The identifier for the AWS service that corresponds to the service code defined in the call to DescribeServices.
-
severityCode - The severity code assigned to the case. Contains one of the values returned by the call to DescribeSeverityLevels. The possible values are:
low,normal,high,urgent, andcritical. -
status - The status of the case in the AWS Support Center. Valid values:
-
all-open -
customer-action-completed -
opened -
pending-customer-action -
reopened -
resolved -
unassigned -
work-in-progress
-
-
subject - The subject line of the case.
-
submittedBy - The email address of the account that submitted the case.
-
timeCreated - The time the case was created, in ISO-8601 format.
Contents
- caseId
-
The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
Type: String
- categoryCode
-
The category of problem for the support case.
Type: String
- ccEmailAddresses
-
The email addresses that receive copies of communication about the case.
Type: Array of strings
Array Members: Minimum number of 0 items. Maximum number of 10 items.
- displayId
-
The ID displayed for the case in the AWS Support Center. This is a numeric string.
Type: String
- language
-
The language in which AWS Support handles the case. AWS Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the
languageparameter if you want support in that language.Type: String
- recentCommunications
-
The five most recent communications between you and AWS Support Center, including the IDs of any attachments to the communications. Also includes a
nextTokenthat you can use to retrieve earlier communications.Type: RecentCaseCommunications object
- serviceCode
-
The code for the AWS service. You can get a list of codes and the corresponding service names by calling DescribeServices.
Type: String
- severityCode
-
The code for the severity level returned by the call to DescribeSeverityLevels.
Type: String
- status
-
The status of the case.
Valid values:
-
all-open -
customer-action-completed -
opened -
pending-customer-action -
reopened -
resolved -
unassigned -
work-in-progress
Type: String
-
- subject
-
The subject line for the case in the AWS Support Center.
Type: String
- submittedBy
-
The email address of the account that submitted the case.
Type: String
- timeCreated
-
The time that the case was created in the AWS Support Center.
Type: String
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
