Reopening a support case in Slack - AWS Support

Reopening a support case in Slack

After you resolve a support case, you can reopen the case from Slack.

To reopen a support case in Slack

  1. Find the support case to reopen in Slack. See Searching for support cases in Slack.

  2. Choose See details.

  3. Choose Reopen case.

  4. In the Reopen case dialog box, enter a brief description of the issue in the Message field.

  5. Choose Next.

    Dialog box that you use to reopen a support case in Slack.

  6. (Optional) Enter additional contacts.

  7. Choose Review.

  8. Review your case details, and then choose Send message. Your case reopens. If you requested a new live chat with a support agent, Slack uses the same chat channel or thread as the one that was used for a previous live chat. If you requested a live chat in a new channel and you haven't had one so far, a new chat channel opens. If you requested a live chat in the current channel and you haven't had one so far, a thread in the current channel is used.