interface MediaConcurrencyProperty

Language	Type name
.NET	`Amazon.CDK.AWS.Connect.CfnRoutingProfile.MediaConcurrencyProperty`
Go	`github.com/aws/aws-cdk-go/awscdk/v2/awsconnect#CfnRoutingProfile_MediaConcurrencyProperty`
Java	`software.amazon.awscdk.services.connect.CfnRoutingProfile.MediaConcurrencyProperty`
Python	`aws_cdk.aws_connect.CfnRoutingProfile.MediaConcurrencyProperty`
TypeScript	`aws-cdk-lib` » `aws_connect` » `CfnRoutingProfile` » `MediaConcurrencyProperty`

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Example

// The code below shows an example of how to instantiate this type.
// The values are placeholders you should change.
import { aws_connect as connect } from 'aws-cdk-lib';
const mediaConcurrencyProperty: connect.CfnRoutingProfile.MediaConcurrencyProperty = {
  channel: 'channel',
  concurrency: 123,

  // the properties below are optional
  crossChannelBehavior: {
    behaviorType: 'behaviorType',
  },
};

Properties

Name	Type	Description
channel	`string`	The channels that agents can handle in the Contact Control Panel (CCP).
concurrency	`number`	The number of contacts an agent can have on a channel simultaneously.
crossChannelBehavior?	`IResolvable` `\|` `CrossChannelBehaviorProperty`	Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.

channel

Type: string

The channels that agents can handle in the Contact Control Panel (CCP).

concurrency

Type: number

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

crossChannelBehavior?

Type: IResolvable | CrossChannelBehaviorProperty (optional)

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.

For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.