You must be an Amazon Chime system administrator to complete the steps in this guide. If you need help with the Amazon Chime desktop client, web app, or mobile app, see Getting support in the Amazon Chime User Guide.
Restoring chat messages
Note
You must be an Amazon Chime Enterprise account administrator to complete these steps.
You can restore chat messages within 30 days of setting a chat retention period. When you restore chat messages, you restore all the messages sent by all the users in your Amazon Chime account.
Within that 30-day period, you can do either of the following to restore messages:
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Use the Amazon Chime Console to turn off data retention.
—OR—
Lengthen the retention period.
After the 30-day grace period, all chat messages that fall under the retention period are permanently deleted. New chat messages are permanently deleted as soon as they pass the retention period.
For information about setting or changing a retention period, see Turning on chat retention, earlier in this section.
Chat messages are also permanently deleted from Amazon Chime when you or an account member perform either of the following actions:
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Delete an Amazon Chime chat room. For more information about deleting chat rooms, see Deleting chat rooms, in the Amazon Chime User Guide.
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End an Amazon Chime meeting in which chat messages are present.
Note
As needed, you can manually copy and save chat messages from a meeting, but you must do so before the meeting ends. For more information, see Using in-meeting chat, in the Amazon Chime User Guide.
