You must be an Amazon Chime system administrator to complete the steps in this guide. If you need help with the Amazon Chime desktop client, web app, or mobile app, see Getting support in the Amazon Chime User Guide.
Turning on chat retention
Amazon Chime Enterprise account administrators can use the Amazon Chime console to turn chat retention on for chat conversations and chat rooms in their account. You can also use the console to update chat retention periods or turn off chat retention at any time.
To turn on chat retention
Open the Amazon Chime console at https://chime.aws.amazon.com/
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On the Accounts page, select the name of the account.
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In the navigation pane, under Settings, choose Retention.
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On the Retention page, under Chat conversation retention, move the slider to On.
Under Retention period, enter a number in the first box, then open the list next to the box and choose Days, Weeks, or Years.
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Under Chat room retention, repeat steps 4-5. When finished, choose Save.
Within one day of setting a retention period, users in your account lose access to the messages sent outside of the retention period.
