You must be an Amazon Chime system administrator to complete the steps in this guide. If you need help with the Amazon Chime desktop client, web app, or mobile app, see Getting support in the Amazon Chime User Guide.
How retention policies affect Amazon Chime users
The retention policies that Enterprise account administrators set affect Amazon Chime users differently, depending on whether the users are part of the same Enterprise account, a different Enterprise account, a Team account, or whether the users are not members of any account.
Enterprise member chat conversations
The following table shows how retention policies affect chat conversations for Enterprise account members.
| If the chat conversation includes... | The retention policy is... |
|---|---|
|
Only other members of the user’s Enterprise account |
Set by the user’s administrator |
|
Anyone outside of the user’s Enterprise account |
Automatically set to 90 days |
Enterprise member chat rooms
The following table shows how retention policies affect chat rooms for Enterprise account members.
| If the chat room is created by... | The retention policy is... |
|---|---|
|
A member of the user’s Enterprise account |
Set by the user’s administrator |
|
Another Enterprise account member |
Set by the other account’s administrator |
|
A non-Enterprise account member |
Not applicable |
Team member chat conversations
The following table shows how retention policies affect chat conversations for Team account members.
| If the chat conversation includes... | The retention policy is... |
|---|---|
|
Only users who are not members of an Enterprise account |
Not applicable |
|
At least one member of an Enterprise account |
Automatically set to 90 days |
Team member chat rooms
The following table shows how retention policies affect chat rooms for Team account members.
| If the chat room is created by ... | The retention policy is... |
|---|---|
|
A Team account user |
Not applicable |
|
Anyone who is not an Enterprise account member |
Not applicable |
|
A member of an Enterprise account |
Set by the Enterprise account’s administrator |
Amazon Chime users who are not members of an Enterprise or Team account are only subject to chat room retention policies in chat rooms that are created by a member of an Enterprise account.
Chat conversations with recipients who do not belong to an Enterprise or Team account
The following table shows how retention policies affect chat conversations for users who are not members of an Amazon Chime Enterprise or Team account.
| If the chat conversation includes... | The retention policy is... |
|---|---|
|
Only users who are not members of an Enterprise account |
Not applicable |
|
At least one member of an Enterprise account |
Automatically set to 90 days |
Chat rooms created by users who do not belong to an Enterprise or Team account
The following table shows how retention policies affect chat rooms for users who are not members of an Amazon Chime Enterprise or Team account.
| If the chat room is created by ... | The retention policy is... |
|---|---|
|
A user who is not a member of an Enterprise or Team account |
Not applicable |
|
A Team account user |
Not applicable |
|
A member of an Enterprise account |
Set by the Enterprise account’s administrator |
