End of support notice: On February 20, 2026, AWS will end support for the Amazon Chime service. After February 20, 2026, you will no longer be able to access the Amazon Chime console or Amazon Chime application resources. For more information, visit the blog post. Note: This does not impact the availability of the Amazon Chime SDK service.

Managing global settings in Amazon Chime

You use the Amazon Chime console to manage call detail record settings and usage report settings.

Configuring call detail records

Before you can configure call detail record settings for your Amazon Chime administrative account, you must first create an Amazon Simple Storage Service bucket. The Amazon S3 bucket is used as the log destination for your call detail records. When you configure your call detail record settings, you grant Amazon Chime read and write access to the Amazon S3 bucket in order to save and manage your data. For more information about creating an Amazon S3 bucket, see Getting started with Amazon Simple Storage Service in the Amazon Simple Storage Service User Guide.

You can configure call detail record settings for Amazon Chime Business Calling. For more information about Amazon Chime Business Calling, see Managing phone numbers in Amazon Chime.

You can stop logging call detail records at any time.

Amazon Chime Business Calling call detail records

When you choose to receive call detail records for Amazon Chime Business Calling, they are sent to your Amazon S3 bucket. The following example shows the general format of an Amazon Chime Business Calling call detail record name.

Amazon-Chime-Business-Calling-CDRs/json/111122223333/2019/03/01/123a4567-b890-1234-5678-cd90efgh1234_2019-03-01-17.10.00.020_1a234567-89bc-01d2-3456-e78f9g01234h

The following example shows the data that is represented in the call detail record name.

Amazon-Chime-Business-Calling-CDRs/json/awsAccountID/year/month/day/conferenceID_connectionDate-callStartTime-callDetailRecordID

The following example shows the general format of an Amazon Chime Business Calling call detail record.

{
    "SchemaVersion": "2.0",
    "CdrId": "1a234567-89bc-01d2-3456-e78f9g01234h",
    "ServiceCode": "AmazonChimeBusinessCalling",
    "ChimeAccountId": "12a3456b-7c89-012d-3456-78901e23fg45",
    "AwsAccountId": "111122223333",
    "ConferenceId": "123a4567-b890-1234-5678-cd90efgh1234",
    "ConferencePin": "XXXXXXXXXX",
    "OrganizerUserId": "1ab2345c-67de-8901-f23g-45h678901j2k",
    "OrganizerEmail": "jdoe@example.com",

    "CallerPhoneNumber": "+12065550100",
    "CallerCountry": "US",

    "DestinationPhoneNumber": "+12065550101",
    "DestinationCountry": "US",

    "ConferenceStartTimeEpochSeconds": "1556009595",
    "ConferenceEndTimeEpochSeconds": "1556009623",
    "StartTimeEpochSeconds": "1556009611",
    "EndTimeEpochSeconds": "1556009623",
    "BillableDurationSeconds": "24",
    "BillableDurationMinutes": ".4",
    "Direction": "Outbound"
}

Configuring usage reports

When you turn on usage reports, Amazon Chime will generate a weekly file for each Team or Enterprise account managed in the Amazon Chime console.

Before you can configure usage report settings for your Amazon Chime administrative account, you must first create or choose an Amazon S3 bucket. The Amazon S3 bucket is used as the file destination for your usage reports. When you configure your usage report settings, you grant Amazon Chime read and write access to the Amazon S3 bucket in order to save and manage your data. For more information about creating an Amazon S3 bucket, see Getting started with Amazon S3 in the Amazon S3 User Guide in the Amazon S3 User Guide.

You can turn off usage reports at any time.

Usage report contents

Weekly reports provide user activity data from Sunday 00:00 UTC through Saturday 23:59 UTC. Data processing may delay weekly reports until the Monday of the week.

The following data is included in each report for each user in each Team or Enterprise account: