End of support notice: On February
20, 2026, AWS will end support for the Amazon Chime service. After February 20, 2026, you will
no longer be able to access the Amazon Chime console or Amazon Chime application resources. For more
information, visit the blog post
If you manage an Enterprise account and have the appropriate permissions, you can request and receive the attachments that your users upload into Amazon Chime. You can get attachments that users uploaded into 1:1 and group conversations, or into chat rooms that they created.
Note
If you manage an Amazon Chime Team account, you can upgrade to an Enterprise account by claiming one or more domains. Alternatively, you can remove users from the Team account, which enables those unmanaged users to get their attachments using the Amazon Chime Assistant.
To request user attachments
Open the Amazon Chime console at https://chime.aws.amazon.com/
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On the Accounts page, select the name of the Amazon Chime account.
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Under Settings, choose Account, Account actions, Request attachments.
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Within approximately 24 hours, the Account summary page provides a link to a file containing a list of presigned URLs that you use to access each attachment.
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Download the file.
Note
Be sure to maintain an appropriate level of access control on the file. Any user that obtains the file can use the provided list of URLs to download the associated attachments.
Presigned URLs expire after 6 days. You can submit a request one time every 7 days.
To use AWS Identity and Access Management (IAM) policies to manage access to the Amazon Chime administration console
and the Request attachments action, use one of the Amazon Chime managed
policies (FullAccess, UserManagement, or ReadOnly). Alternatively, you can update the
custom policies to include the StartDataExport action and
RetrieveDataExport action. For more information about these actions,
see Actions defined by Amazon Chime in the
IAM User Guide.
