You must be an Amazon Chime system administrator to complete the steps in this guide. If you need help with the Amazon Chime desktop client, web app, or mobile app, see Getting support in the Amazon Chime User Guide.
Understanding Amazon Chime automatic updates
Amazon Chime provides different ways to update its clients. The method varies, depending on whether your users run Amazon Chime in a browser, on your desktop, or on a mobile device.
The Amazon Chime web application – https://app.chime.aws
The Amazon Chime desktop client checks for updates whenever a user chooses Quit or Sign Out. This applies to Windows and macOS machines. As users run the client, it checks for updates every three hours. Users can also check for updates by choosing Check for Updates on the Windows Help menu or on the macOS Amazon Chime menu.
When the desktop client detects an update, Amazon Chime prompts users to install it unless they're in an ongoing meeting. Users are in an ongoing meeting when:
They're attending a meeting.
They were invited to a meeting that is still in progress.
Amazon Chime prompts them to install the latest version, and it gives them a 15-second countdown so they can postpone the installation. Choose Try Later to postpone the update.
When users postpone an update, and they aren't in an ongoing meeting, the client checks for the update after three hours and prompts them again to install. The installation begins when the countdown ends.
Note
On a macOS machine, users need to choose Restart Now to begin the update.
On a mobile device – Amazon Chime mobile applications use the update options provided by the App Store and Google Play to deliver the latest version of the Amazon Chime client. You can also distribute updates through your mobile device management system. This topic assumes that you know how.
