You must be an Amazon Chime system administrator to complete the steps in this guide. If you need help with the Amazon Chime desktop client, web app, or mobile app, see Getting support in the Amazon Chime User Guide.
How Amazon Chime manages automatic updates
Amazon Chime provides different ways to update its clients. The method varies, depending on whether you run Amazon Chime in a browser, on your desktop, or on a mobile device.
The Amazon Chime web application – https://app.chime.aws
The Amazon Chime desktop client checks for updates whenever you choose Quit or Sign Out. This applies to Windows and macOS machines. As you run the client, it checks for updates every three hours. You can also check for updates by choosing Check for Updates on the Windows Help menu or on the macOS Amazon Chime menu.
When the desktop client detects an update, Amazon Chime prompts user to install it unless they're in an ongoing meeting. They're in an ongoing meeting when:
They attend a meeting.
They were invited to a meeting that is still in progress.
Amazon Chime prompts them to install the latest version, and it provides a 15-second countdown so they can postpone the installation. Users choose Try Later to postpone the update.
If users postpone an update, and they aren't in an ongoing meeting, the client checks for the update after three hours and prompts them again to install. The installation begins when the countdown ends.
Note
On a macOS machine, users need to choose Restart Now to begin the update.
On mobile devices – Amazon Chime mobile applications use the update options provided by the App Store and Google Play to deliver the latest version of the Amazon Chime client. You can also use mobile device management system to deploy updates.
