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[ aws ]
connect¶
Description¶
Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale.
Amazon Connect provides metrics and real-time reporting that enable you to optimize contact routing. You can also resolve customer issues more efficiently by getting customers in touch with the appropriate agents.
There are limits to the number of Amazon Connect resources that you can create. There are also limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide .
You can use an endpoint to connect programmatically to an Amazon Web Services service. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints .
Available Commands¶
- activate-evaluation-form
- associate-analytics-data-set
- associate-approved-origin
- associate-bot
- associate-default-vocabulary
- associate-flow
- associate-instance-storage-config
- associate-lambda-function
- associate-lex-bot
- associate-phone-number-contact-flow
- associate-queue-quick-connects
- associate-routing-profile-queues
- associate-security-key
- associate-traffic-distribution-group-user
- associate-user-proficiencies
- batch-associate-analytics-data-set
- batch-disassociate-analytics-data-set
- batch-get-attached-file-metadata
- batch-get-flow-association
- batch-put-contact
- claim-phone-number
- complete-attached-file-upload
- create-agent-status
- create-contact
- create-contact-flow
- create-contact-flow-module
- create-contact-flow-version
- create-email-address
- create-evaluation-form
- create-hours-of-operation
- create-hours-of-operation-override
- create-instance
- create-integration-association
- create-participant
- create-persistent-contact-association
- create-predefined-attribute
- create-prompt
- create-push-notification-registration
- create-queue
- create-quick-connect
- create-routing-profile
- create-rule
- create-security-profile
- create-task-template
- create-traffic-distribution-group
- create-use-case
- create-user
- create-user-hierarchy-group
- create-view
- create-view-version
- create-vocabulary
- deactivate-evaluation-form
- delete-attached-file
- delete-contact-evaluation
- delete-contact-flow
- delete-contact-flow-module
- delete-email-address
- delete-evaluation-form
- delete-hours-of-operation
- delete-hours-of-operation-override
- delete-instance
- delete-integration-association
- delete-predefined-attribute
- delete-prompt
- delete-push-notification-registration
- delete-queue
- delete-quick-connect
- delete-routing-profile
- delete-rule
- delete-security-profile
- delete-task-template
- delete-traffic-distribution-group
- delete-use-case
- delete-user
- delete-user-hierarchy-group
- delete-view
- delete-view-version
- delete-vocabulary
- describe-agent-status
- describe-authentication-profile
- describe-contact
- describe-contact-evaluation
- describe-contact-flow
- describe-contact-flow-module
- describe-email-address
- describe-evaluation-form
- describe-hours-of-operation
- describe-hours-of-operation-override
- describe-instance
- describe-instance-attribute
- describe-instance-storage-config
- describe-phone-number
- describe-predefined-attribute
- describe-prompt
- describe-queue
- describe-quick-connect
- describe-routing-profile
- describe-rule
- describe-security-profile
- describe-traffic-distribution-group
- describe-user
- describe-user-hierarchy-group
- describe-user-hierarchy-structure
- describe-view
- describe-vocabulary
- disassociate-analytics-data-set
- disassociate-approved-origin
- disassociate-bot
- disassociate-flow
- disassociate-instance-storage-config
- disassociate-lambda-function
- disassociate-lex-bot
- disassociate-phone-number-contact-flow
- disassociate-queue-quick-connects
- disassociate-routing-profile-queues
- disassociate-security-key
- disassociate-traffic-distribution-group-user
- disassociate-user-proficiencies
- dismiss-user-contact
- get-attached-file
- get-contact-attributes
- get-current-metric-data
- get-current-user-data
- get-effective-hours-of-operations
- get-federation-token
- get-flow-association
- get-metric-data
- get-metric-data-v2
- get-prompt-file
- get-task-template
- get-traffic-distribution
- import-phone-number
- list-agent-statuses
- list-analytics-data-associations
- list-approved-origins
- list-associated-contacts
- list-authentication-profiles
- list-bots
- list-contact-evaluations
- list-contact-flow-modules
- list-contact-flow-versions
- list-contact-flows
- list-contact-references
- list-default-vocabularies
- list-evaluation-form-versions
- list-evaluation-forms
- list-flow-associations
- list-hours-of-operation-overrides
- list-hours-of-operations
- list-instance-attributes
- list-instance-storage-configs
- list-instances
- list-integration-associations
- list-lambda-functions
- list-lex-bots
- list-phone-numbers
- list-phone-numbers-v2
- list-predefined-attributes
- list-prompts
- list-queue-quick-connects
- list-queues
- list-quick-connects
- list-realtime-contact-analysis-segments-v2
- list-routing-profile-queues
- list-routing-profiles
- list-rules
- list-security-keys
- list-security-profile-applications
- list-security-profile-permissions
- list-security-profiles
- list-tags-for-resource
- list-task-templates
- list-traffic-distribution-group-users
- list-traffic-distribution-groups
- list-use-cases
- list-user-hierarchy-groups
- list-user-proficiencies
- list-users
- list-view-versions
- list-views
- monitor-contact
- pause-contact
- put-user-status
- release-phone-number
- replicate-instance
- resume-contact
- resume-contact-recording
- search-agent-statuses
- search-available-phone-numbers
- search-contact-flow-modules
- search-contact-flows
- search-contacts
- search-email-addresses
- search-hours-of-operation-overrides
- search-hours-of-operations
- search-predefined-attributes
- search-prompts
- search-queues
- search-quick-connects
- search-resource-tags
- search-routing-profiles
- search-security-profiles
- search-user-hierarchy-groups
- search-users
- search-vocabularies
- send-chat-integration-event
- send-outbound-email
- start-attached-file-upload
- start-chat-contact
- start-contact-evaluation
- start-contact-recording
- start-contact-streaming
- start-email-contact
- start-outbound-chat-contact
- start-outbound-email-contact
- start-outbound-voice-contact
- start-screen-sharing
- start-task-contact
- start-web-rtc-contact
- stop-contact
- stop-contact-recording
- stop-contact-streaming
- submit-contact-evaluation
- suspend-contact-recording
- tag-contact
- tag-resource
- transfer-contact
- untag-contact
- untag-resource
- update-agent-status
- update-authentication-profile
- update-contact
- update-contact-attributes
- update-contact-evaluation
- update-contact-flow-content
- update-contact-flow-metadata
- update-contact-flow-module-content
- update-contact-flow-module-metadata
- update-contact-flow-name
- update-contact-routing-data
- update-contact-schedule
- update-email-address-metadata
- update-evaluation-form
- update-hours-of-operation
- update-hours-of-operation-override
- update-instance-attribute
- update-instance-storage-config
- update-participant-role-config
- update-phone-number
- update-phone-number-metadata
- update-predefined-attribute
- update-prompt
- update-queue-hours-of-operation
- update-queue-max-contacts
- update-queue-name
- update-queue-outbound-caller-config
- update-queue-outbound-email-config
- update-queue-status
- update-quick-connect-config
- update-quick-connect-name
- update-routing-profile-agent-availability-timer
- update-routing-profile-concurrency
- update-routing-profile-default-outbound-queue
- update-routing-profile-name
- update-routing-profile-queues
- update-rule
- update-security-profile
- update-task-template
- update-traffic-distribution
- update-user-hierarchy
- update-user-hierarchy-group-name
- update-user-hierarchy-structure
- update-user-identity-info
- update-user-phone-config
- update-user-proficiencies
- update-user-routing-profile
- update-user-security-profiles
- update-view-content
- update-view-metadata