AWS CLI Command Reference

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[ aws . connect ]

send-chat-integration-event

Description

Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect. A chat integration event includes:

  • SourceId, DestinationId, and Subtype: a set of identifiers, uniquely representing a chat
  • ChatEvent: details of the chat action to perform such as sending a message, event, or disconnecting from a chat

When a chat integration event is sent with chat identifiers that do not map to an active chat contact, a new chat contact is also created before handling chat action.

Access to this API is currently restricted to Amazon Web Services End User Messaging for supporting SMS integration.

See also: AWS API Documentation

Synopsis

  send-chat-integration-event
--source-id <value>
--destination-id <value>
[--subtype <value>]
--event <value>
[--new-session-details <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]
[--debug]
[--endpoint-url <value>]
[--no-verify-ssl]
[--no-paginate]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--no-sign-request]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]

Options

--source-id (string)

External identifier of chat customer participant, used in part to uniquely identify a chat. For SMS, this is the E164 phone number of the chat customer participant.

--destination-id (string)

Chat system identifier, used in part to uniquely identify chat. This is associated with the Amazon Connect instance and flow to be used to start chats. For Server Migration Service, this is the phone number destination of inbound Server Migration Service messages represented by an Amazon Web Services End User Messaging phone number ARN.

--subtype (string)

Classification of a channel. This is used in part to uniquely identify chat.

Valid value: ["connect:sms", connect:"WhatsApp"]

--event (structure)

Chat integration event payload

Type -> (string)

Type of chat integration event.

ContentType -> (string)

Type of content. This is required when Type is MESSAGE or EVENT .

  • For allowed message content types, see the ContentType parameter in the SendMessage topic in the Amazon Connect Participant Service API Reference .
  • For allowed event content types, see the ContentType parameter in the SendEvent topic in the Amazon Connect Participant Service API Reference .

Content -> (string)

Content of the message or event. This is required when Type is MESSAGE and for certain ContentTypes when Type is EVENT .

  • For allowed message content, see the Content parameter in the SendMessage topic in the Amazon Connect Participant Service API Reference .
  • For allowed event content, see the Content parameter in the SendEvent topic in the Amazon Connect Participant Service API Reference .

Shorthand Syntax:

Type=string,ContentType=string,Content=string

JSON Syntax:

{
  "Type": "DISCONNECT"|"MESSAGE"|"EVENT",
  "ContentType": "string",
  "Content": "string"
}

--new-session-details (structure)

Contact properties to apply when starting a new chat. If the integration event is handled with an existing chat, this is ignored.

SupportedMessagingContentTypes -> (list)

The supported chat message content types. Supported types are text/plain , text/markdown , application/json , application/vnd.amazonaws.connect.message.interactive , and application/vnd.amazonaws.connect.message.interactive.response .

Content types must always contain text/plain . You can then put any other supported type in the list. For example, all the following lists are valid because they contain text/plain : [text/plain, text/markdown, application/json] , [text/markdown, text/plain] , [text/plain, application/json, application/vnd.amazonaws.connect.message.interactive.response] .

(string)

ParticipantDetails -> (structure)

The customer's details.

DisplayName -> (string)

Display name of the participant.

Attributes -> (map)

A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows just like any other contact attributes.

There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

key -> (string)

value -> (string)

StreamingConfiguration -> (structure)

The streaming configuration, such as the Amazon SNS streaming endpoint.

StreamingEndpointArn -> (string)

The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The Amazon Resource Name (ARN) of the streaming endpoint that is used to publish real-time message streaming for chat conversations.

Shorthand Syntax:

SupportedMessagingContentTypes=string,string,ParticipantDetails={DisplayName=string},Attributes={KeyName1=string,KeyName2=string},StreamingConfiguration={StreamingEndpointArn=string}

JSON Syntax:

{
  "SupportedMessagingContentTypes": ["string", ...],
  "ParticipantDetails": {
    "DisplayName": "string"
  },
  "Attributes": {"string": "string"
    ...},
  "StreamingConfiguration": {
    "StreamingEndpointArn": "string"
  }
}

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

Global Options

--debug (boolean)

Turn on debug logging.

--endpoint-url (string)

Override command's default URL with the given URL.

--no-verify-ssl (boolean)

By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.

--no-paginate (boolean)

Disable automatic pagination. If automatic pagination is disabled, the AWS CLI will only make one call, for the first page of results.

--output (string)

The formatting style for command output.

  • json
  • text
  • table

--query (string)

A JMESPath query to use in filtering the response data.

--profile (string)

Use a specific profile from your credential file.

--region (string)

The region to use. Overrides config/env settings.

--version (string)

Display the version of this tool.

--color (string)

Turn on/off color output.

  • on
  • off
  • auto

--no-sign-request (boolean)

Do not sign requests. Credentials will not be loaded if this argument is provided.

--ca-bundle (string)

The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.

--cli-read-timeout (int)

The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.

--cli-connect-timeout (int)

The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.

Output

InitialContactId -> (string)

Identifier of chat contact used to handle integration event. This may be null if the integration event is not valid without an already existing chat contact.

NewChatCreated -> (boolean)

Whether handling the integration event resulted in creating a new chat or acting on existing chat.