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EvaluationScore - Amazon Connect Customer

EvaluationScore

Information about scores of a contact evaluation item (section or question).

Contents

AppliedWeight

Weight applied to this evaluation score.

Type: Double

Required: No

AutomaticFail

The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this flag will be true.

Type: Boolean

Required: No

EarnedPoints

The points earned for the item.

Type: Integer

Required: No

MaxBasePoint

The maximum base points possible for the item.

Type: Integer

Required: No

NotApplicable

The flag to mark the item as not applicable for scoring.

Type: Boolean

Required: No

Percentage

The score percentage for an item in a contact evaluation.

Type: Double

Required: No

PerformanceCategory

The performance category for the score.

Type: String

Valid Values: NEEDS_IMPROVEMENT | EXCEEDS_EXPECTATIONS

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: