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RoutingCriteriaInput - Amazon Connect

RoutingCriteriaInput

An object to define the RoutingCriteria.

Contents

Steps

When Amazon Connect does not find an available agent meeting the requirements in a step for
 a given step duration, the routing criteria will move on to the next step sequentially until a
 join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.

Type: Array of RoutingCriteriaInputStep objects

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

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