Configure your external voice system for integration with Contact Lens - Amazon Connect

Configure your external voice system for integration with Contact Lens

After you create a Contact Lens connector you need to configure your external voice system to point to the connector. Complete the following steps.

  1. In the Amazon Connect console navigation pane, choose External voice systems, Contact Lens integrations. You'll see the name of available Contact Lens connectors. Select the one you want to use. The following image shows an example Contact Lens connector named MyTestConnector.

    The Contact Lens integrations page, an example connector named MyTestConnector.

  2. On the connector details page, note the fully qualified host name. This is the name of the host in Amazon Connect that will receive the SIPREC audio. The following image shows an example fully qualified host name.

    The MyTestConnector details page, the fully qualified name of the host that will receive the SIPREC audio.

  3. For information about how to configure your external source system, go to the Amazon Chime SDK resources page, and choose Configuration Guides. Scroll down the page to SIPREC/NBR Configuration Guides, as shown in the following image.

    The Configuration Guides on the Amazon Chime SDK resource page.
    Note

    If you created credentials for the connector, you need to use the same credentials for your external system.

  4. After you configure your external source system, continue to the next step: enable Contact Lens integration.