What is AWS Service Management Connector? - AWS Service Management Connector
Data protection

What is AWS Service Management Connector?

AWS Service Management Connector and its integration connectors enable you to provision, manage, and operate native AWS resources and capabilities in familiar IT Service Management (ITSM) tooling, such as ServiceNow and Atlassian.

These integrations enable Enterprises to accelerate migration and AWS adoption at scale through oversight and governance in their declared operational tooling and system of record.

For an interactive introduction to AWS Service Management Connector, review the ServiceNow Connector workshop in the AWS workshop studio.

Protect your data with AWS Service Management Connector

Learn how the AWS shared responsibility model applies to data protection in Service Management Connector.

  • Encryption at rest — Service Management Connector does not store any customer data. The connector installs Tables and Schemas on third-party platforms that can store credentials in the platform’s database. All credentials are encrypted and masked to comply with platform best practices.

  • Encryption in transit — By default, AWS encrypts all data transmitted between external platforms and Service Management Connector by sending data through a HTTPS/TLS connection.