Best practices

Definition

Operations teams must understand their business and customer needs so they can support business outcomes. Operations teams create and use procedures to respond to operational events, and they validate the procedures’ effectiveness in supporting business needs. Operations teams collect metrics that are used to measure the achievement of desired business outcomes. In healthcare, operations also often include compliance. You may be subject to various healthcare regulations depending on what you do and where you operate. Plan for continual change in your business context, business priorities, and customer needs. It’s important to design operations to support evolution over time in response to change, to incorporate lessons learned through their performance, and continuously demonstrate you are operating within the relevant regulations and frameworks.