Resource integrations

CloudFormation

Amazon Connect is integrated with AWS CloudFormation, a service that allows you to treat infrastructure as code. Use CloudFormation to model, provision, and manage AWS and third-party resources.

The following Amazon Connect resource APIs support CloudFormation templates:

CloudTrail

Amazon Connect is integrated with AWS CloudTrail, a service that provides a record of the Amazon Connect API calls that a user, role, or AWS service makes. CloudTrail captures Amazon Connect API calls as events. All public Amazon Connect APIs support CloudTrail.

For more information, see Logging Amazon Connect API calls with AWS CloudTrail.

EventBridge

Amazon Connect is integrated with Amazon EventBridge, a service that provides a record of the Amazon Connect API calls that a user, role, or AWS service makes. All public Amazon Connect APIs support EventBridge, with events published to CloudTrail consumable in EventBridge.

Some Amazon Connect resources are integrated directly into EventBridge. For more information, see EventBridge events emitted by Amazon Connect.