Limitations and notes for Freshdesk connector

The Company, Contacts, and Tickets entities with filtration have pagination limitations. They return only 30 records per page and the page value can be set up to a maximum of 10 (fetching a maximum of 300 records).

The Tickets entity does not fetch records older than 30 days.

The Company, Contacts, and Tickets entities support the 'Date' datatype in filtration. You should select the 'Daily' onward trigger frequencies for these three entities. Selecting 'Minutes' or 'Hourly' can lead to duplicate data. Also, while selecting these fields for filtration, only the date value should be selected, since it will only consider the date portion of the selected timestamp.