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Ketersediaan Amazon Connect fitur berdasarkan Wilayah
Topik ini mencantumkan AWS Wilayah tempat Amazon Connect fitur tersedia.
Daftar Isi
- Amazon Connect
- Ruang kerja agen dan panduan step-by-step
- Aplikasi pihak ketiga ruang kerja agen
- Amazon Q di Connect
- Danau data analitik
- AppIntegrations
- Kasus
- Pesan obrolan: Subtipe SMS
- Widget komunikasi
- Lensa Kontak
- Otentikasi pelanggan
- Customer Profiles
- Profil Pelanggan menghitung atribut API
- Transfer suara eksternal
- Peramalan, perencanaan kapasitas, dan penjadwalan
- Ketahanan Global
- Kemampuan panggilan dalam aplikasi, web, dan video
- Streaming media langsung
- Kampanye keluar
- Tugas
- ID suara
Amazon Connect ketersediaan berdasarkan Wilayah
| Nama Wilayah | Wilayah | Titik Akhir | Protokol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
connect.us-east-1.amazonaws.com connect-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
connect.us-west-2.amazonaws.com connect-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | connect.af-south-1.amazonaws.com | HTTPS |
| Asia Pasifik (Seoul) | ap-northeast-2 | connect.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pasifik (Singapura) | ap-southeast-1 | connect.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | connect.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | connect.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
connect.ca-central-1.amazonaws.com connect-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Eropa (Frankfurt) | eu-central-1 | connect.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | connect.eu-west-2.amazonaws.com | HTTPS |
| AWS GovCloud (AS-Barat) | us-gov-west-1 | connect.us-gov-west-1.amazonaws.com | HTTPS |
Ruang kerja agen dan panduan step-by-step
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Afrika (Cape Town)
-
Asia Pasifik (Seoul)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
-
AWS GovCloud (AS-Barat)
Aplikasi pihak ketiga ruang kerja agen
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Afrika (Cape Town)
-
Asia Pasifik (Seoul)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
Amazon Q di Connect
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Asia Pasifik (Seoul)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
Danau data analitik
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Afrika (Cape Town)
-
Asia Pasifik (Seoul)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
-
AWS GovCloud (AS-Barat)
AppIntegrations ketersediaan berdasarkan Wilayah
| Nama Wilayah | Wilayah | Titik Akhir | Protokol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
app-integrations.us-east-1.amazonaws.com app-integrations-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
app-integrations.us-west-2.amazonaws.com app-integrations-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | app-integrations.af-south-1.amazonaws.com | HTTPS |
| Asia Pasifik (Seoul) | ap-northeast-2 | app-integrations.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pasifik (Singapura) | ap-southeast-1 | app-integrations.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | app-integrations.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | app-integrations.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
app-integrations.ca-central-1.amazonaws.com app-integrations-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Eropa (Frankfurt) | eu-central-1 | app-integrations.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | app-integrations.eu-west-2.amazonaws.com | HTTPS |
Ketersediaan kasus menurut Wilayah
| Nama Wilayah | Wilayah | Titik Akhir | Protokol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
cases.us-east-1.amazonaws.com cases-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
cases.us-west-2.amazonaws.com cases-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Asia Pasifik (Seoul) | ap-northeast-2 | cases.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pasifik (Singapura) | ap-southeast-1 | cases.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | cases.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | cases.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | cases.ca-central-1.amazonaws.com | HTTPS |
| Eropa (Frankfurt) | eu-central-1 | cases.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | cases.eu-west-2.amazonaws.com | HTTPS |
Pesan obrolan: Subtipe SMS
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Asia Pasifik (Seoul)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
Widget komunikasi
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Asia Pasifik (Seoul)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
Ketersediaan Lensa Kontak menurut Wilayah
| Nama Wilayah | Wilayah | Titik Akhir | Protokol |
|---|---|---|---|
|
US East (N. Virginia) |
us-east-1 |
contact-lens.us-east-1.amazonaws.com |
HTTPS |
|
US West (Oregon) |
us-west-2 |
contact-lens.us-west-2.amazonaws.com |
HTTPS |
|
Asia Pacific (Seoul) |
ap-northeast-2 |
contact-lens.ap-northeast-2.amazonaws.com |
HTTPS |
|
Asia Pacific (Singapore) |
ap-southeast-1 |
contact-lens.ap-southeast-1.amazonaws.com |
HTTPS |
|
Asia Pacific (Sydney) |
ap-southeast-2 |
contact-lens.ap-southeast-2.amazonaws.com |
HTTPS |
|
Asia Pacific (Tokyo) |
ap-northeast-1 |
contact-lens.ap-northeast-1.amazonaws.com |
HTTPS |
|
Canada (Central) |
ca-central-1 |
contact-lens.ca-central-1.amazonaws.com |
HTTPS |
|
Europe (Frankfurt) |
eu-central-1 |
contact-lens.eu-central-1.amazonaws.com |
HTTPS |
|
Europe (London) |
eu-west-2 |
contact-lens.eu-west-2.amazonaws.com |
HTTPS |
Fitur Lensa Kontak menurut Wilayah
Kemampuan analitik
| Wilayah | Kategorisasi kontak bertenaga AI generatif | Ringkasan pasca-kontak yang didukung AI generatif | Analisis pasca-panggilan | Analisis pasca-obrolan | Analisis panggilan waktu nyata | Deteksi tema | Dukungan bahasa yang diperluas |
|---|---|---|---|---|---|---|---|
|
AS Timur (Virginia Utara) |
Ya |
Ya |
Ya |
Ya |
Ya |
Ya |
Ya |
|
AS Barat (Oregon) |
Ya |
Ya |
Ya |
Ya |
Ya |
Ya |
Ya |
|
Afrika (Cape Town) |
- |
- |
Ya |
Ya |
- |
- |
Ya |
|
Asia Pasifik (Seoul) |
- |
- |
Ya |
Ya |
Ya |
Ya |
Ya |
|
Asia Pacific (Singapore) |
- |
Ya |
Ya |
Ya |
Ya |
Ya |
Ya |
|
Asia Pasifik (Sydney) |
- |
Ya |
Ya |
Ya |
Ya |
Ya |
Ya |
|
Asia Pasifik (Tokyo) |
- |
Ya |
Ya |
Ya |
Ya |
Ya |
Ya |
|
Kanada (Pusat) |
- |
Ya |
Ya |
Ya |
Ya |
Ya |
Ya |
|
Eropa (Frankfurt) |
- |
- |
Ya |
Ya |
Ya |
Ya |
Ya |
|
Eropa (London) |
- |
Ya |
Ya |
Ya |
Ya |
Ya |
Ya |
|
AWS GovCloud (AS-Barat) |
- |
- |
- |
- |
- |
- |
- |
Pencarian kontak, perekaman layar, dan evaluasi kinerja
| Wilayah | Pencarian kontak | Perekaman layar | Evaluasi kinerja | Evaluasi kinerja bertenaga AI generatif |
|---|---|---|---|---|
|
AS Timur (Virginia Utara) |
Ya |
Ya |
Ya |
Ya |
|
AS Barat (Oregon) |
Ya |
Ya |
Ya |
Ya |
|
Afrika (Cape Town) |
Ya |
Ya |
Ya |
- |
|
Asia Pasifik (Seoul) |
Ya |
Ya |
Ya |
- |
|
Asia Pacific (Singapore) |
Ya |
Ya |
Ya |
Ya |
|
Asia Pasifik (Sydney) |
Ya |
Ya |
Ya |
Ya |
|
Asia Pasifik (Tokyo) |
Ya |
Ya |
Ya |
Ya |
|
Kanada (Pusat) |
Ya |
Ya |
Ya |
Ya |
|
Eropa (Frankfurt) |
Ya |
Ya |
Ya |
Ya |
|
Eropa (London) |
Ya |
Ya |
Ya |
Ya |
|
AWS GovCloud (AS-Barat) |
Ya |
Ya |
- |
- |
Integrasi Lensa Kontak dengan sistem on-premise
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
Ketersediaan otentikasi pelanggan menurut Wilayah
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Afrika (Cape Town)
-
Asia Pasifik (Seoul)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
(Canada (Central)
-
Eropa (Irlandia)
-
Eropa (London)
Ketersediaan Profil Pelanggan menurut Wilayah
| Nama Wilayah | Wilayah | Titik Akhir | Protokol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
profile.us-east-1.amazonaws.com profile-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
profile.us-west-2.amazonaws.com profile-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | profile.af-south-1.amazonaws.com | HTTPS |
| Asia Pasifik (Seoul) | ap-northeast-2 | profile.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pasifik (Singapura) | ap-southeast-1 | profile.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | profile.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | profile.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
profile.ca-central-1.amazonaws.com profile-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Eropa (Frankfurt) | eu-central-1 | profile.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | profile.eu-west-2.amazonaws.com | HTTPS |
Profil Pelanggan menghitung atribut ketersediaan API menurut Wilayah
API atribut terhitung tersedia di AWS Wilayah berikut:
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Afrika (Cape Town)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
Asia Pasifik (Seoul)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
Transfer suara eksternal
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
Peramalan, perencanaan kapasitas, dan penjadwalan
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Kanada (Pusat)
-
Asia Pasifik (Sydney)
-
Eropa (London)
-
Asia Pasifik (Singapura)
-
Eropa (Frankfurt)
-
Asia Pasifik (Tokyo)
-
Asia Pasifik (Seoul)
Ketersediaan Ketahanan Global menurut Wilayah
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Eropa (Frankfurt)
-
Eropa (London)
Kemampuan panggilan dalam aplikasi, web, dan video
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Afrika (Cape Town)
-
Asia Pasifik (Seoul)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
Streaming media langsung
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Asia Pasifik (Seoul)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
Kampanye keluar
-
AS Timur (Virginia Utara)
-
US West (Oregon)
-
Asia Pasifik (Sydney)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
Nomor telepon yang dapat dihubungi oleh kampanye keluar didasarkan pada Wilayah AWS tempat instans Amazon Connect Anda dibuat.
-
Dari contoh yang dibuat di AS Timur (Virginia N.) atau AS Barat (Oregon) Anda dapat menghubungi semua nomor telepon yang berbasis di AS dan Meksiko.
-
Dari contoh yang dibuat di Kanada (Tengah) Anda dapat menghubungi semua nomor telepon yang berbasis di Kanada.
-
Dari instans yang dibuat di Asia Pasifik (Sydney), Anda dapat menghubungi nomor telepon yang berbasis di Australia dan Selandia Baru. Ada beberapa batasan spesifik yang dijelaskan dalam Lakukan panggilan prediktif dan progresif menggunakan kampanye keluar Amazon Connect
). -
Dari contoh yang dibuat di Eropa (Frankfurt) atau Eropa (London) Anda dapat menghubungi semua nomor telepon yang berbasis di Belgia, Denmark, Prancis, Jerman, Irlandia, Italia, Belanda, Portugal, Spanyol, dan Inggris.
-
Tidak ada kombinasi lain yang didukung. Misalnya, Anda tidak dapat melakukan panggilan kampanye dari Eropa (London) ke nomor telepon AS, atau dari Eropa (Frankfurt) ke nomor telepon Selandia Baru.
Tugas
-
AS Timur (Virginia Utara)
-
AS Barat (Oregon)
-
Afrika (Cape Town)
-
Asia Pasifik (Seoul)
-
Asia Pasifik (Singapura)
-
Asia Pasifik (Sydney)
-
Asia Pasifik (Tokyo)
-
Kanada (Pusat)
-
Eropa (Frankfurt)
-
Eropa (London)
-
AWS GovCloud (AS-Barat)
Ketersediaan ID Suara menurut Wilayah
| Nama Wilayah | Wilayah | Titik Akhir | Protokol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
voiceid.us-east-1.amazonaws.com voiceid-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| AS Barat (Oregon) | us-west-2 |
voiceid.us-west-2.amazonaws.com voiceid-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Asia Pasifik (Singapura) | ap-southeast-1 | voiceid.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pasifik (Sydney) | ap-southeast-2 | voiceid.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pasifik (Tokyo) | ap-northeast-1 | voiceid.ap-northeast-1.amazonaws.com | HTTPS |
| Kanada (Pusat) | ca-central-1 |
voiceid.ca-central-1.amazonaws.com voiceid-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Eropa (Frankfurt) | eu-central-1 | voiceid.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | voiceid.eu-west-2.amazonaws.com | HTTPS |
