Integrating AWS Systems Manager Automation in ServiceNow
To allow the Connector to execute Automation Documents, you must ensure that the Connector Sync and End user has the permissions required to sync and execute Automation Documents.
For more information, see Setting up Automation.
Configuring ServiceNow integration system properties
This table describes the available settings to configure AWS Support integration system properties.
| Available settings | Description |
|---|---|
|
Name of the Systems Manager category to assign to Automation Documents from AWS Systems Manager |
The setting allows the Automation Documents to be created under the specified category. By default, the category sets to AWS Systems Manager Automation. |
|
Name of a workflow that starts the execution of an Automation Document from AWS Systems Manager |
The setting allows you to use custom workflow with the AWS Systems Manager Automation integration. |
Validating AWS Systems Manager Automation integration in ServiceNow
This section describes how to validate AWS Systems Manager Automation integration in ServiceNow.
To request an AWS Systems Manager Automation document (runbook) execution
-
Log in to your ServiceNow instance as the end user (for this example, Abel Tuter).
-
In the navigation filter, enter
AWS Systems Manager, then choose Systems Manager. -
Choose an AWS Systems Manager document to execute.
-
Enter the request details, including parameters and tags.
-
Choose Order Now to submit the ServiceNow request and execute the AWS Systems Manager document.
You receive an order status acknowledging your request submission.
To view AWS Systems Manager document executions
-
Log in to your ServiceNow instance as the end user (for example, Abel Tuter).
-
In the navigation filter, enter
AWS Systems Manager, then choose Automation Executions.The user interface view displays the latest executions and provides the status.
