Interface ContactLensChannelConfiguration.Builder

  • Method Details

    • analyticsModes

      The conversational analytics modes enabled for the channel. Valid values:

      • RealTime – Real-time analysis is enabled during the contact. Voice channel only.

      • PostContact – Post-contact analysis is enabled after the contact ends. Voice channel only.

      • ContactLens – Conversational analytics is enabled for the contact. Chat channel only.

      Parameters:
      analyticsModes - The conversational analytics modes enabled for the channel. Valid values:

      • RealTime – Real-time analysis is enabled during the contact. Voice channel only.

      • PostContact – Post-contact analysis is enabled after the contact ends. Voice channel only.

      • ContactLens – Conversational analytics is enabled for the contact. Chat channel only.

      Returns:
      Returns a reference to this object so that method calls can be chained together.
    • analyticsModes

      ContactLensChannelConfiguration.Builder analyticsModes(String... analyticsModes)

      The conversational analytics modes enabled for the channel. Valid values:

      • RealTime – Real-time analysis is enabled during the contact. Voice channel only.

      • PostContact – Post-contact analysis is enabled after the contact ends. Voice channel only.

      • ContactLens – Conversational analytics is enabled for the contact. Chat channel only.

      Parameters:
      analyticsModes - The conversational analytics modes enabled for the channel. Valid values:

      • RealTime – Real-time analysis is enabled during the contact. Voice channel only.

      • PostContact – Post-contact analysis is enabled after the contact ends. Voice channel only.

      • ContactLens – Conversational analytics is enabled for the contact. Chat channel only.

      Returns:
      Returns a reference to this object so that method calls can be chained together.