No change to incident response times. Incident resolution is a best effort for resources provisioned outside the change management process, or resources provisioned through change management and then altered by an account using Developer mode permissions.
Note
AMS service level agreement (SLA) does not apply for resources created or updated outside of the AMS change management system (requests for change or RFCs), Developer mode included; therefore, resources updated or created in Developer mode are automatically degraded to a P3 and AMS support is best effort.
