End of support notice: On June 30, 2027, AWS will end support for AMS Advanced. After June 30, 2027, you will no longer be able to access the AMS Advanced console or AMS Advanced resources. For more information, see AMS Advanced end of support.
Incident management in AMS Developer mode
No change to incident response times. Incident resolution is a best effort for resources provisioned outside the change management process, or resources provisioned through change management and then altered by an account using Developer mode permissions.
Note
AMS service level agreement (SLA) does not apply for resources created or updated outside of the AMS change management system (requests for change or RFCs), Developer mode included; therefore, resources updated or created in Developer mode are automatically degraded to a P3 and AMS support is best effort.
