Processing refunds in AWS IQ
Customers review work before approving a payment request. After approving a payment request, if a customer is unhappy with the work, they can request a refund. You can issue the refund, or not, at your sole discretion.
To initiate a refund request, open a ticket with AWS Marketplace Customer Service:
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Gather the following information:
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The customer's AWS account ID for the account used to post the AWS IQ request. You can get this directly from the customer.
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Accepted Payment Request date. This is the date the customer accepted the payment request; it's recorded in the AWS IQ chat under the proposal tab.
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Payment Request ID. This is also located in the AWS IQ chat under the proposal tab.
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Full Refund or Partial Refund. If Partial, provide the refund amount.
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Navigate to the Support Console:
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Choose Account and billing support.
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From the Type dropdown, choose IQ.
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Choose I am an AWS expert and need assistance.
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In the subject line, enter AWS IQ Refund Request
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Provide the following case details:
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Customer AWS account ID
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Payment Approved Date
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Payment Request ID
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Refund Type (Full/Partial)
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Refund Amount (if Partial)
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Refund Reason
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Submit the case to notify the Support team. A case is created in the AWS Support Center Console with status information about the refund request. The subject line contains one of the following:
Completed – The refund was processed and no further action is required.
Pending – The refund will be processed after the current billing cycle ends.
Action Required – The request could not be processed, and we need additional information from you. You can respond directly to the support case; however, you will also need to submit a new refund request form.
