What is AWS Chatbot?

Supports Amazon Chime, Microsoft Teams, and Slack – You can add AWS Chatbot to your Amazon Chime chat rooms, Microsoft Teams channel, or Slack channel in just a few clicks.

Predefined AWS Identity and Access Management (IAM) policy templates – AWS Chatbot provides chat room-specific permission controls through AWS Identity and Access Management (IAM). AWS Chatbot’s predefined templates make it easy to select and set up the permissions you want associated with a given channel or chat room.

Receive notifications – Use AWS Chatbot to receive notifications about operational incidents and other events from supported sources, such as operational alarms, security alerts, or budget deviations. To set up notifications in the AWS Chatbot console, you simply choose the channels or chat rooms you want to receive notifications and then choose which Amazon Simple Notification Service (Amazon SNS) topics should trigger notifications.

Customize notifications – You can define and receive customized AWS service and application notifications directly in your chat channels. Custom notifications can be as succint or comprehensive you desire and use the same Amazon SNS-based mechanisms as default notifications.

Create custom actions – Custom actions transform your notifications into actionable items. A custom action appears as a button on your notifications. This button represents a Lambda function or CLI command that you define. You can use custom actions to retrieve telemetry information, run Lambda functions, run an automation runbook, and notify team members. When an issue arises, you can easily take action directly from your notifications.

Monitor and manage AWS resources through the AWS CLI with Microsoft Teams and Slack – AWS Chatbot supports CLI commands for most AWS services, making it easy to monitor and manage your AWS resources from your chat clients on desktop and mobile devices. Your teams can retrieve diagnostic information in real-time, change your AWS resources, run AWS SSM runbooks, and start long running jobs from a centralized location. AWS Chatbot commands use the standard AWS Command Line Interface syntax.

Search and discover AWS information – You can search and discover information about AWS services and your AWS resources by asking AWS Chatbot natural language questions. The answers provided in your chat channels are pulled directly from your AWS environments, AWS product documentation, and support articles. This makes it easier to locate your resources, find product information, and troubleshoot issues.

Ask Amazon Q – You can get Amazon Q, Generative Artifical Intelligence (AI) assistant powered answers to your AWS service questions directly in your chat channels.

An AWS account to associate with Amazon Chime, Microsoft Teams, or Slack chat clients during AWS Chatbot setup.

Administrative privileges for your Amazon Chime chat room, Microsoft Teams tenant, or Slack workspace. You can be the Slack workspace owner or have the ability to work with workspace owners to get approval for installing AWS Chatbot.

Familiarity with AWS Identity and Access Management (IAM) and IAM roles and policies. For more information about IAM, see What is IAM? in the IAM User Guide.

Experience with the AWS services supported by AWS Chatbot, including experience configuring those services to subscribe to Amazon Simple Notification Service (Amazon SNS) topics to send notifications. For information about supported services, see Using AWS Chatbot with Other AWS Services.