You are viewing documentation for version 2 of the AWS SDK for Ruby. Version 3 documentation can be found here.
Class: Aws::Support::Client
- Inherits:
-
Seahorse::Client::Base
- Object
- Seahorse::Client::Base
- Aws::Support::Client
- Defined in:
- (unknown)
Overview
An API client for AWS Support. To construct a client, you need to configure a :region
and :credentials
.
support = Aws::Support::Client.new(
region: region_name,
credentials: credentials,
# ...
)
See #initialize for a full list of supported configuration options.
Region
You can configure a default region in the following locations:
ENV['AWS_REGION']
Aws.config[:region]
Go here for a list of supported regions.
Credentials
Default credentials are loaded automatically from the following locations:
ENV['AWS_ACCESS_KEY_ID']
andENV['AWS_SECRET_ACCESS_KEY']
Aws.config[:credentials]
- The shared credentials ini file at
~/.aws/credentials
(more information) - From an instance profile when running on EC2
You can also construct a credentials object from one of the following classes:
Alternatively, you configure credentials with :access_key_id
and
:secret_access_key
:
# load credentials from disk
creds = YAML.load(File.read('/path/to/secrets'))
Aws::Support::Client.new(
access_key_id: creds['access_key_id'],
secret_access_key: creds['secret_access_key']
)
Always load your credentials from outside your application. Avoid configuring credentials statically and never commit them to source control.
Instance Attribute Summary
Attributes inherited from Seahorse::Client::Base
Constructor collapse
-
#initialize(options = {}) ⇒ Aws::Support::Client
constructor
Constructs an API client.
API Operations collapse
-
#add_attachments_to_set(options = {}) ⇒ Types::AddAttachmentsToSetResponse
Adds one or more attachments to an attachment set.
-
#add_communication_to_case(options = {}) ⇒ Types::AddCommunicationToCaseResponse
Adds additional customer communication to an AWS Support case.
-
#create_case(options = {}) ⇒ Types::CreateCaseResponse
Creates a case in the AWS Support Center.
-
#describe_attachment(options = {}) ⇒ Types::DescribeAttachmentResponse
Returns the attachment that has the specified ID.
-
#describe_cases(options = {}) ⇒ Types::DescribeCasesResponse
Returns a list of cases that you specify by passing one or more case IDs.
-
#describe_communications(options = {}) ⇒ Types::DescribeCommunicationsResponse
Returns communications and attachments for one or more support cases.
-
#describe_services(options = {}) ⇒ Types::DescribeServicesResponse
Returns the current list of AWS services and a list of service categories for each service.
-
#describe_severity_levels(options = {}) ⇒ Types::DescribeSeverityLevelsResponse
Returns the list of severity levels that you can assign to an AWS Support case.
-
#describe_trusted_advisor_check_refresh_statuses(options = {}) ⇒ Types::DescribeTrustedAdvisorCheckRefreshStatusesResponse
Returns the refresh status of the AWS Trusted Advisor checks that have the specified check IDs.
-
#describe_trusted_advisor_check_result(options = {}) ⇒ Types::DescribeTrustedAdvisorCheckResultResponse
Returns the results of the AWS Trusted Advisor check that has the specified check ID.
-
#describe_trusted_advisor_check_summaries(options = {}) ⇒ Types::DescribeTrustedAdvisorCheckSummariesResponse
Returns the results for the AWS Trusted Advisor check summaries for the check IDs that you specified.
-
#describe_trusted_advisor_checks(options = {}) ⇒ Types::DescribeTrustedAdvisorChecksResponse
Returns information about all available AWS Trusted Advisor checks, including the name, ID, category, description, and metadata.
-
#refresh_trusted_advisor_check(options = {}) ⇒ Types::RefreshTrustedAdvisorCheckResponse
Refreshes the AWS Trusted Advisor check that you specify using the check ID.
-
#resolve_case(options = {}) ⇒ Types::ResolveCaseResponse
Resolves a support case.
Instance Method Summary collapse
-
#wait_until(waiter_name, params = {}) {|waiter| ... } ⇒ Boolean
Waiters polls an API operation until a resource enters a desired state.
-
#waiter_names ⇒ Array<Symbol>
Returns the list of supported waiters.
Methods inherited from Seahorse::Client::Base
add_plugin, api, #build_request, clear_plugins, define, new, #operation, #operation_names, plugins, remove_plugin, set_api, set_plugins
Methods included from Seahorse::Client::HandlerBuilder
#handle, #handle_request, #handle_response
Constructor Details
#initialize(options = {}) ⇒ Aws::Support::Client
Constructs an API client.
Instance Method Details
#add_attachments_to_set(options = {}) ⇒ Types::AddAttachmentsToSetResponse
Adds one or more attachments to an attachment set.
An attachment set is a temporary container for attachments that you add to a case or case communication. The set is available for 1 hour after it's created. The expiryTime
returned in the response is when the set expires.
-
You must have a Business or Enterprise support plan to use the AWS Support API.
-
If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#add_communication_to_case(options = {}) ⇒ Types::AddCommunicationToCaseResponse
Adds additional customer communication to an AWS Support case. Use the caseId
parameter to identify the case to which to add communication. You can list a set of email addresses to copy on the communication by using the ccEmailAddresses
parameter. The communicationBody
value contains the text of the communication.
You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#create_case(options = {}) ⇒ Types::CreateCaseResponse
Creates a case in the AWS Support Center. This operation is similar to how you create a case in the AWS Support Center Create Case page.
The AWS Support API doesn't support requesting service limit increases. You can submit a service limit increase in the following ways:
-
Submit a request from the AWS Support Center Create Case page.
-
Use the Service Quotas RequestServiceQuotaIncrease operation.
A successful CreateCase
request returns an AWS Support case number. You can use the DescribeCases operation and specify the case number to get existing AWS Support cases. After you create a case, use the AddCommunicationToCase operation to add additional communication or attachments to an existing case.
The caseId
is separate from the displayId
that appears in the AWS Support Center. Use the DescribeCases operation to get the displayId
.
-
You must have a Business or Enterprise support plan to use the AWS Support API.
-
If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#describe_attachment(options = {}) ⇒ Types::DescribeAttachmentResponse
Returns the attachment that has the specified ID. Attachments can include screenshots, error logs, or other files that describe your issue. Attachment IDs are generated by the case management system when you add an attachment to a case or case communication. Attachment IDs are returned in the AttachmentDetails objects that are returned by the DescribeCommunications operation.
You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#describe_cases(options = {}) ⇒ Types::DescribeCasesResponse
Returns a list of cases that you specify by passing one or more case IDs. You can use the afterTime
and beforeTime
parameters to filter the cases by date. You can set values for the includeResolvedCases
and includeCommunications
parameters to specify how much information to return.
The response returns the following in JSON format:
-
One or more CaseDetails data types.
-
One or more
nextToken
values, which specify where to paginate the returned records represented by theCaseDetails
objects.
Case data is available for 12 months after creation. If a case was created more than 12 months ago, a request might return an error.
-
You must have a Business or Enterprise support plan to use the AWS Support API.
-
If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#describe_communications(options = {}) ⇒ Types::DescribeCommunicationsResponse
Returns communications and attachments for one or more support cases. Use the afterTime
and beforeTime
parameters to filter by date. You can use the caseId
parameter to restrict the results to a specific case.
Case data is available for 12 months after creation. If a case was created more than 12 months ago, a request for data might cause an error.
You can use the maxResults
and nextToken
parameters to control the pagination of the results. Set maxResults
to the number of cases that you want to display on each page, and use nextToken
to specify the resumption of pagination.
-
You must have a Business or Enterprise support plan to use the AWS Support API.
-
If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#describe_services(options = {}) ⇒ Types::DescribeServicesResponse
Returns the current list of AWS services and a list of service categories for each service. You then use service names and categories in your CreateCase requests. Each AWS service has its own set of categories.
The service codes and category codes correspond to the values that appear in the Service and Category lists on the AWS Support Center Create Case page. The values in those fields don't necessarily match the service codes and categories returned by the DescribeServices
operation. Always use the service codes and categories that the DescribeServices
operation returns, so that you have the most recent set of service and category codes.
-
You must have a Business or Enterprise support plan to use the AWS Support API.
-
If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#describe_severity_levels(options = {}) ⇒ Types::DescribeSeverityLevelsResponse
Returns the list of severity levels that you can assign to an AWS Support case. The severity level for a case is also a field in the CaseDetails data type that you include for a CreateCase request.
You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#describe_trusted_advisor_check_refresh_statuses(options = {}) ⇒ Types::DescribeTrustedAdvisorCheckRefreshStatusesResponse
Returns the refresh status of the AWS Trusted Advisor checks that have the specified check IDs. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation.
Some checks are refreshed automatically, and you can't return their refresh statuses by using the DescribeTrustedAdvisorCheckRefreshStatuses
operation. If you call this operation for these checks, you might see an InvalidParameterValue
error.
-
You must have a Business or Enterprise support plan to use the AWS Support API.
-
If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#describe_trusted_advisor_check_result(options = {}) ⇒ Types::DescribeTrustedAdvisorCheckResultResponse
Returns the results of the AWS Trusted Advisor check that has the specified check ID. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation.
The response contains a TrustedAdvisorCheckResult object, which contains these three objects:
In addition, the response contains these fields:
-
status - The alert status of the check: "ok" (green), "warning" (yellow), "error" (red), or "not_available".
-
timestamp - The time of the last refresh of the check.
-
checkId - The unique identifier for the check.
-
You must have a Business or Enterprise support plan to use the AWS Support API.
-
If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#describe_trusted_advisor_check_summaries(options = {}) ⇒ Types::DescribeTrustedAdvisorCheckSummariesResponse
Returns the results for the AWS Trusted Advisor check summaries for the check IDs that you specified. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation.
The response contains an array of TrustedAdvisorCheckSummary objects.
-
You must have a Business or Enterprise support plan to use the AWS Support API.
-
If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#describe_trusted_advisor_checks(options = {}) ⇒ Types::DescribeTrustedAdvisorChecksResponse
Returns information about all available AWS Trusted Advisor checks, including the name, ID, category, description, and metadata. You must specify a language code. The AWS Support API currently supports English ("en") and Japanese ("ja"). The response contains a TrustedAdvisorCheckDescription object for each check. You must set the AWS Region to us-east-1.
You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#refresh_trusted_advisor_check(options = {}) ⇒ Types::RefreshTrustedAdvisorCheckResponse
Refreshes the AWS Trusted Advisor check that you specify using the check ID. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation.
Some checks are refreshed automatically. If you call the RefreshTrustedAdvisorCheck
operation to refresh them, you might see the InvalidParameterValue
error.
The response contains a TrustedAdvisorCheckRefreshStatus object.
-
You must have a Business or Enterprise support plan to use the AWS Support API.
-
If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#resolve_case(options = {}) ⇒ Types::ResolveCaseResponse
Resolves a support case. This operation takes a caseId
and returns the initial and final state of the case.
You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see AWS Support.
#wait_until(waiter_name, params = {}) {|waiter| ... } ⇒ Boolean
Waiters polls an API operation until a resource enters a desired state.
Basic Usage
Waiters will poll until they are succesful, they fail by entering a terminal state, or until a maximum number of attempts are made.
# polls in a loop, sleeping between attempts client.waiter_until(waiter_name, params)
Configuration
You can configure the maximum number of polling attempts, and the delay (in seconds) between each polling attempt. You configure waiters by passing a block to #wait_until:
# poll for ~25 seconds
client.wait_until(...) do |w|
w.max_attempts = 5
w.delay = 5
end
Callbacks
You can be notified before each polling attempt and before each
delay. If you throw :success
or :failure
from these callbacks,
it will terminate the waiter.
started_at = Time.now
client.wait_until(...) do |w|
# disable max attempts
w.max_attempts = nil
# poll for 1 hour, instead of a number of attempts
w.before_wait do |attempts, response|
throw :failure if Time.now - started_at > 3600
end
end
Handling Errors
When a waiter is successful, it returns true
. When a waiter
fails, it raises an error. All errors raised extend from
Waiters::Errors::WaiterFailed.
begin
client.wait_until(...)
rescue Aws::Waiters::Errors::WaiterFailed
# resource did not enter the desired state in time
end
#waiter_names ⇒ Array<Symbol>
Returns the list of supported waiters. The following table lists the supported waiters and the client method they call:
Waiter Name | Client Method | Default Delay: | Default Max Attempts: |
---|