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Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds).
These properties can be used to change a customer's position in the queue. For example,
you can move a contact to the back of the queue by setting a lower routing priority
relative to other contacts in queue; or you can move a contact to the front of the
queue by increasing the routing age which will make the contact look artificially
older and therefore higher up in the first-in-first-out routing order. Note that adjusting
the routing age of a contact affects only its position in queue, and not its actual
queue wait time as reported through metrics. These properties can also be updated
by using the
Set routing priority / age flow block.
Either QueuePriority or QueueTimeAdjustmentInSeconds should be provided
within the request body, but not both.
For .NET Core this operation is only available in asynchronous form. Please refer to UpdateContactRoutingDataAsync.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public virtual UpdateContactRoutingDataResponse UpdateContactRoutingData( UpdateContactRoutingDataRequest request )
Container for the necessary parameters to execute the UpdateContactRoutingData service method.
| Exception | Condition |
|---|---|
| AccessDeniedException | You do not have sufficient permissions to perform this action. |
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidParameterException | One or more of the specified parameters are not valid. |
| ResourceConflictException | A resource already has that name. |
| ResourceNotFoundException | The specified resource was not found. |
| ThrottlingException | The throttling limit has been exceeded. |
.NET Framework:
Supported in: 4.5 and newer, 3.5