CreateCallAnalyticsCategoryRequest Class

Container for the parameters to the CreateCallAnalyticsCategory operation. Creates a new Call Analytics category.

All categories are automatically applied to your Call Analytics transcriptions. Note that in order to apply categories to your transcriptions, you must create them before submitting your transcription request, as categories cannot be applied retroactively.

When creating a new category, you can use the InputType parameter to label the category as a POST_CALL or a REAL_TIME category. POST_CALL categories can only be applied to post-call transcriptions and REAL_TIME categories can only be applied to real-time transcriptions. If you do not include InputType, your category is created as a POST_CALL category by default.

Call Analytics categories are composed of rules. For each category, you must create between 1 and 20 rules. Rules can include these parameters: , , , and .

To update an existing category, see .

To learn more about Call Analytics categories, see Creating categories for post-call transcriptions and Creating categories for real-time transcriptions.

Inheritance Hierarchy

System.Object
  Amazon.Runtime.AmazonWebServiceRequest
    Amazon.TranscribeService.AmazonTranscribeServiceRequest
      Amazon.TranscribeService.Model.CreateCallAnalyticsCategoryRequest

Namespace: Amazon.TranscribeService.Model
Assembly: AWSSDK.TranscribeService.dll
Version: 3.x.y.z

Syntax

public class CreateCallAnalyticsCategoryRequest : AmazonTranscribeServiceRequest
         IAmazonWebServiceRequest

The CreateCallAnalyticsCategoryRequest type exposes the following members

Constructors

	Name	Description
	CreateCallAnalyticsCategoryRequest()

Properties

Name Type Description

Name	Type	Description
CategoryName	System.String	Gets and sets the property CategoryName. A unique name, chosen by you, for your Call Analytics category. It's helpful to use a detailed naming system that will make sense to you in the future. For example, it's better to use `sentiment-positive-last30seconds` for a category over a generic name like `test-category`. Category names are case sensitive.
InputType	Amazon.TranscribeService.InputType	Gets and sets the property InputType. Choose whether you want to create a real-time or a post-call category for your Call Analytics transcription. Specifying `POST_CALL` assigns your category to post-call transcriptions; categories with this input type cannot be applied to streaming (real-time) transcriptions. Specifying `REAL_TIME` assigns your category to streaming transcriptions; categories with this input type cannot be applied to post-call transcriptions. If you do not include `InputType`, your category is created as a post-call category by default.
Rules	System.Collections.Generic.List<Amazon.TranscribeService.Model.Rule>	Gets and sets the property Rules. Rules define a Call Analytics category. When creating a new category, you must create between 1 and 20 rules for that category. For each rule, you specify a filter you want applied to the attributes of a call. For example, you can choose a sentiment filter that detects if a customer's sentiment was positive during the last 30 seconds of the call.

CategoryName

System.String

Gets and sets the property CategoryName.

A unique name, chosen by you, for your Call Analytics category. It's helpful to use a detailed naming system that will make sense to you in the future. For example, it's better to use sentiment-positive-last30seconds for a category over a generic name like test-category.

Category names are case sensitive.

InputType

Amazon.TranscribeService.InputType

Gets and sets the property InputType.

Choose whether you want to create a real-time or a post-call category for your Call Analytics transcription.

Specifying POST_CALL assigns your category to post-call transcriptions; categories with this input type cannot be applied to streaming (real-time) transcriptions.

Specifying REAL_TIME assigns your category to streaming transcriptions; categories with this input type cannot be applied to post-call transcriptions.

If you do not include InputType, your category is created as a post-call category by default.

Rules

System.Collections.Generic.List<Amazon.TranscribeService.Model.Rule>

Gets and sets the property Rules.

Rules define a Call Analytics category. When creating a new category, you must create between 1 and 20 rules for that category. For each rule, you specify a filter you want applied to the attributes of a call. For example, you can choose a sentiment filter that detects if a customer's sentiment was positive during the last 30 seconds of the call.

Version Information

.NET:
Supported in: 8.0 and newer, Core 3.1

.NET Standard:
Supported in: 2.0

.NET Framework:
Supported in: 4.5 and newer, 3.5