The connector enables registered Atlassian site internal customers and Jira agents to create and manage Support cases using the Jira Service Management (JSM) Customer portal. The Customer Portal does not require Jira Agent permissions.
To enable the Support case request type in Jira Customer Portal
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Log in to your Atlassian site as an administrator.
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Select the desired Project.
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In the navigation panel, choose Project Settings.
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On the Portal Settings page, choose the Portal groups tab.
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To use an existing group, choose Add request from within the existing group, and then choose Support Case from the available options.
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To create a new group, choose Create group and then enter the Group name. For example,
Support Requests. Then, choose Add request form and choose Support Case from the available options.
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(Optional) Add a CC email address to the case.
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Navigate to the Project Settings page and then choose the Request types tab.
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Choose the Unassigned tab and then choose Support Case.
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Choose the Support Case CC Emails field and move it from the right side panel into the Request type fields list.
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(Optional) Organize the field order as desired.
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Choose Save.
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