Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

Preferences
Contact Us
Feedback
AWS Documentation
Create an AWS Account

Prerequisites for AWS Service Management Connector for Jira Service Management Cloud

PDF
RSS
Focus mode
Prerequisites for AWS Service Management Connector for Jira Service Management Cloud - AWS Service Management Connector
AWS prerequisitesJira Service Management Cloud prerequisites

Before installing the AWS Service Management Connector for Atlassian's Jira Service Management Cloud, you must have an AWS account and an Atlassian site with Jira Service Management pre-installed. You must also verify that you have the necessary permissions in your AWS account and on the Jira Service Management website.

AWS prerequisites

To start, use the following integrations:

  • Service Catalog

    You need an AWS account to configure your AWS portfolios and products. For details, refer to Setting up for Service Catalog.

  • AWS Security Hub

    You must enable the service in all Regions and accounts where you want to sync Findings. For details, refer to Setting up Security Hub. We recommend you connect Jira Service Management with the primary (main) AWS account for AWS Security Hub. For more information, refer to Managing administrator and member accounts.

  • AWS Systems Manager Incident Manager

    You must enable Incident Manager in all AWS Regions and accounts from which you want to sync incidents. For more information, refer to AWS Systems Manager Incident Manager.

  • AWS Systems Manager Automation with the Connector

    This feature requires no setup in AWS. AWS provides a number of automation documents (runbooks). If you want additional runbooks, you can retrieve them in the Connector. For more information, see Creating your own runbooks in the AWS Systems Manager user guide.

  • Support with the Connector

    Your account must have a Business or Enterprise Support plan to use support integration with the Connector.

Jira Service Management Cloud prerequisites

In addition to the AWS account, you must have an existing Jira Project, or create a new Project. The initial installation should occur in either an enterprise sandbox or a Atlassian Jira Service Management site, depending on your organization’s technology governance requirements.

The Jira administrator must have the Admin role to install the Connector for Jira Service Management Cloud.

For details about Jira Service Management agent onboarding, refer to the Quick Start Guide.

On this page

PrivacySite termsCookie preferences
© 2025, Amazon Web Services, Inc. or its affiliates. All rights reserved.