AWS End User Messaging SMS includes support for two-way SMS. When you set up two-way SMS, you can receive incoming messages from your customers. You can also use two-way messaging together with other AWS services, such as Lambda and Amazon Lex, to create interactive text messaging experiences.
When one of your customers sends a message to your phone number, the message body is sent to an Amazon SNS topic or Amazon Connect for processing.
Two-way SMS is only available in certain countries and regions. For more information about two-way SMS support by country or region, see SMS and MMS country capabilities and limitations.
Sender IDs do not support two-way SMS messaging.
Note
Two-way SMS is only available in certain countries and regions. For more information about two-way SMS support by country or region, see SMS and MMS country capabilities and limitations.
Two-way MMS is not supported but your phone number can still receive incoming SMS messages in response to an outbound MMS message.
Amazon Connect for two-way SMS is available in the AWS Regions listed in Chat messaging: SMS subtype in the Amazon Connect administrator guide.
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