Availability of Amazon Connect features by Region
This topic lists the AWS Regions where Amazon Connect features are available.
Contents
- Amazon Connect
- Agent workspace and step-by-step guides
- Agent workspace third-party applications
- Amazon Q in Connect
- Analytics data lake
- AppIntegrations
- Cases
- Chat messaging: SMS subtype
- Communications widget
- Contact Lens
- Customer Profiles
- Forecasting, capacity planning, and scheduling
- Global Resiliency
- In-app, web, and video calling capabilities
- Live media streaming
- Outbound campaigns
- Tasks
- Voice ID
Amazon Connect availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
connect.us-east-1.amazonaws.com connect-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
connect.us-west-2.amazonaws.com connect-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | connect.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | connect.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | connect.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | connect.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | connect.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | connect.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | connect.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | connect.eu-west-2.amazonaws.com | HTTPS |
| AWS GovCloud (US-West) | us-gov-west-1 | connect.us-gov-west-1.amazonaws.com | HTTPS |
Agent workspace and step-by-step guides
-
US East (N. Virginia)
-
US West (Oregon)
-
Africa (Cape Town)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
-
AWS GovCloud (US-West)
Agent workspace third-party applications
-
US East (N. Virginia)
-
US West (Oregon)
-
Africa (Cape Town)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Amazon Q in Connect
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Note
Amazon Connect instances in Asia Pacific (Tokyo) use Amazon Bedrock in Asia Pacific (Seoul). Amazon Connect instances in Asia Pacific (Singapore) use Amazon Bedrock in Asia Pacific (Sydney). All other Amazon Connect instances use Amazon Bedrock in their respective Regions.
Analytics data lake
-
US East (N. Virginia)
-
US West (Oregon)
-
Africa (Cape Town)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
-
AWS GovCloud (US-West)
AppIntegrations availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
app-integrations.us-east-1.amazonaws.com app-integrations-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
app-integrations.us-west-2.amazonaws.com app-integrations-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | app-integrations.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | app-integrations.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | app-integrations.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | app-integrations.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | app-integrations.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
app-integrations.ca-central-1.amazonaws.com app-integrations-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Europe (Frankfurt) | eu-central-1 | app-integrations.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | app-integrations.eu-west-2.amazonaws.com | HTTPS |
Cases availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
cases.us-east-1.amazonaws.com cases-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
cases.us-west-2.amazonaws.com cases-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | cases.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | cases.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | cases.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | cases.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | cases.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | cases.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | cases.eu-west-2.amazonaws.com | HTTPS |
Chat messaging: SMS subtype
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Communications widget
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Contact Lens availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
|
US East (N. Virginia) |
us-east-1 |
contact-lens.us-east-1.amazonaws.com |
HTTPS |
|
US West (Oregon) |
us-west-2 |
contact-lens.us-west-2.amazonaws.com |
HTTPS |
|
Asia Pacific (Seoul) |
ap-northeast-2 |
contact-lens.ap-northeast-2.amazonaws.com |
HTTPS |
|
Asia Pacific (Singapore) |
ap-southeast-1 |
contact-lens.ap-southeast-1.amazonaws.com |
HTTPS |
|
Asia Pacific (Sydney) |
ap-southeast-2 |
contact-lens.ap-southeast-2.amazonaws.com |
HTTPS |
|
Asia Pacific (Tokyo) |
ap-northeast-1 |
contact-lens.ap-northeast-1.amazonaws.com |
HTTPS |
|
Canada (Central) |
ca-central-1 |
contact-lens.ca-central-1.amazonaws.com |
HTTPS |
|
Europe (Frankfurt) |
eu-central-1 |
contact-lens.eu-central-1.amazonaws.com |
HTTPS |
|
Europe (London) |
eu-west-2 |
contact-lens.eu-west-2.amazonaws.com |
HTTPS |
Contact Lens features by Region
Analytics capabilities
| Region | Generative AI-powered post-contact summaries | Post-call analytics | Post-chat analytics | Real-time call analytics | Theme detection | Extended language support |
|---|---|---|---|---|---|---|
|
US East (N. Virginia) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
US West (Oregon) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Africa (Cape Town) |
- |
Yes |
Yes |
- |
- |
Yes |
|
Asia Pacific (Seoul) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Asia Pacific (Singapore) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Asia Pacific (Sydney) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Asia Pacific (Tokyo) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Canada (Central) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Europe (Frankfurt) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Europe (London) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
AWS GovCloud (US-West) |
- |
- |
- |
- |
- |
- |
Contact search, screen recording, and performance evaluations
| Region | Contact search | Screen recording | Performance evaluations | Generative AI-powered performance evaluations |
|---|---|---|---|---|
|
US East (N. Virginia) |
Yes |
Yes |
Yes |
Yes |
|
US West (Oregon) |
Yes |
Yes |
Yes |
Yes |
|
Africa (Cape Town) |
Yes |
Yes |
Yes |
- |
|
Asia Pacific (Seoul) |
Yes |
Yes |
Yes |
- |
|
Asia Pacific (Singapore) |
Yes |
Yes |
Yes |
Yes |
|
Asia Pacific (Sydney) |
Yes |
Yes |
Yes |
Yes |
|
Asia Pacific (Tokyo) |
Yes |
Yes |
Yes |
Yes |
|
Canada (Central) |
Yes |
Yes |
Yes |
Yes |
|
Europe (Frankfurt) |
Yes |
Yes |
Yes |
Yes |
|
Europe (London) |
Yes |
Yes |
Yes |
Yes |
|
AWS GovCloud (US-West) |
Yes |
- |
- |
- |
Customer Profiles availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
profile.us-east-1.amazonaws.com profile-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
profile.us-west-2.amazonaws.com profile-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | profile.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | profile.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | profile.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | profile.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | profile.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
profile.ca-central-1.amazonaws.com profile-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Europe (Frankfurt) | eu-central-1 | profile.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | profile.eu-west-2.amazonaws.com | HTTPS |
Forecasting, capacity planning, and scheduling
-
US East (N. Virginia)
-
US West (Oregon)
-
Canada (Central)
-
Asia Pacific (Sydney)
-
Europe (London)
-
Asia Pacific (Singapore)
-
Europe (Frankfurt)
-
Asia Pacific (Tokyo)
-
Asia Pacific (Seoul)
Global Resiliency availability by Region
-
US East (N. Virginia)
-
US West (Oregon)
-
Europe (Frankfurt)
-
Europe (London)
In-app, web, and video calling capabilities
-
US East (N. Virginia)
-
US West (Oregon)
-
Africa (Cape Town)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Live media streaming
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Outbound campaigns
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Sydney)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
The phone numbers that outbound campaigns can call are based on the AWS Region where your Amazon Connect instance is created.
-
From instances created in US East (N. Virginia) or US West (Oregon) you can call all phone numbers based in the US and Mexico.
-
From instances created in Canada (Central) you can call all phone numbers based in Canada.
-
From instances created in Asia Pacific (Sydney) you can call phone numbers based in Australia and New Zealand. There are a few specific restrictions explained in Make predictive and progressive calls using Amazon Connect outbound campaigns
). -
From instances created in Europe (Frankfurt) or Europe (London) you can call all phone numbers based in the Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, and UK.
-
No other combinations are supported. For example, you can't make campaign calls from Europe (London) to US phone numbers, or from Europe (Frankfurt) to New Zealand phone numbers.
Tasks
-
US East (N. Virginia)
-
US West (Oregon)
-
Africa (Cape Town)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
-
AWS GovCloud (US-West)
Voice ID availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
voiceid.us-east-1.amazonaws.com voiceid-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
voiceid.us-west-2.amazonaws.com voiceid-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | voiceid.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | voiceid.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | voiceid.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
voiceid.ca-central-1.amazonaws.com voiceid-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Europe (Frankfurt) | eu-central-1 | voiceid.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | voiceid.eu-west-2.amazonaws.com | HTTPS |
