If the unlock-device command returns connection refused, you may have mistyped the command syntax or the configuration of your computer or network may be preventing the command from reaching the Snow device. Take these actions to resolve the situation:
Ensure the command was entered correctly.
Use the LCD screen on the device to verify the IP addressed used in the command is correct.
Ensure that the path to the manifest file used in the command is correct, including the file name.
Use the AWS Snowball Edge Management Console
to verify the unlock code used in the command is correct.
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Ensure the computer you are using is on the same network and subnet as the Snow device.
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Ensure the computer you are using and the network are configured to allow access to the Snow device. Use the
pingcommand for your operating system to determine if the computer can reach the Snow device over the network. Check the configurations of antivirus software, firewall configuration, virtual private network (VPN), or other configurations of your computer and network.
Troubleshooting manifest file
problems with Snowball Edge
Each job has a specific manifest file associated with it. If you create multiple jobs, track which manifest is for which job.
If you lose a manifest file or if a manifest file is corrupted, you can download the manifest file for a specific job again. You do so using the console, AWS CLI, or one of the AWS APIs.
