The following information can help you troubleshoot certain issues that you might have with connecting to your Snowball Edge:
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Routers and switches that work at a rate of 100 megabytes per second don't work with a Snowball Edge. We recommend that you use a switch that works at a rate of 1 GB per second (or faster).
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If you experience odd connection errors with the device, power off the Snowball Edge, unplug all the cables, and leave it for 10 minutes. After 10 minutes have passed, restart the device, and try again.
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Ensure that no antivirus software or firewalls block the Snowball Edge device's network connection.
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Be aware that the NFS interface and Amazon S3 interface have different IP addresses.
For more advanced connection troubleshooting, you can take the following steps:
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If you can't communicate with the Snowball Edge, ping the IP address of the device. If the ping returns
no connect, confirm the IP address for the device and confirm your local network configuration. -
If the IP address is correct and the lights on the back of the device are flashing, use telnet to test the device on ports 22, 9091, and 8080. Testing port 22 determines whether the Snowball Edge is working correctly. Testing port 9091 determines whether the AWS CLI can be used to send commands to the device. Testing port 8080 helps ensure that the device can write to the Amazon S3 buckets on it with S3 adapter only. If you can connect on port 22 but not on port 8080, first power off the Snowball Edge and then unplug all the cables. Leave the device for 10 minutes, and then reconnect it and start again.
